6/10 Good
21 Apr 2018
Needs improvement
Tiles are all not fixed as they were moving while we step on it. we stayed for 2 nights and nobody bothered to ask us for room make up - so our room was a complete mess. Incomplete toiletries- we were told that in one room they only provide for one set of hygiene kit - our rooms are supposed to accommodate 2 to 3 people! But they provided us after we requested. No complimentary water and refrigerator contrary to what was indicated in our vouchers. The hotel staffs need improvement in anticipating guests needs and demands and also please give attention to the cleanliness of the hotel which is the most important aspect especially in line the line of your business.