When visiting San Juan de Pasto, Hotel Plaza Carnaval is a great choice to consider. Free perks include WiFi, self-parking and continental breakfast daily between 7 AM and 9:30 AM. Fellow travellers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
27 rooms
Arriving/Leaving
Check-in time starts at 3 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Parents must have child's birth certificate and photo ID*
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Transfers
Airport shuttle (available 24 hours)*
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 7 AM–9:30 AM
Coffee shop
Free daily reception
Travelling with children
Children stay for free (see details)
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
Safe-deposit box at front desk
Terrace
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Minibar
Coffee/tea maker
Iron/ironing board
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Microwave (on request)
More
Daily housekeeping
In-room safe
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Optional extras
Airport shuttle service is offered for an extra charge of COP 60000 per person (one-way)
Children & extra beds
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Hotel Plaza Carnaval Hotel
Hotel Plaza Carnaval San Juan de Pasto
Hotel Plaza Carnaval Hotel San Juan de Pasto
Frequently asked questions
Does Hotel Plaza Carnaval offer free cancellation for a full refund?
Yes, Hotel Plaza Carnaval does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Plaza Carnaval?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Plaza Carnaval?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Plaza Carnaval?
Yes, an airport shuttle is available. The charge is COP 60000 per person one-way.
What are the check-in and check-out times at Hotel Plaza Carnaval?
You can check in starting at 3 PM. Check-out time is noon. Express check-in and contactless social distancing and check-out are available.
What's the area around Hotel Plaza Carnaval like?
Hotel Plaza Carnaval is a short 1-minute walk from Plaza del Carnaval and 7 minutes' walk from Plaza de Narino.
Hotel Plaza Carnaval Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.8/10
Staff & service
8.6/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
8 January 2024
Superb staff.
Lynn
Lynn, 1-night trip
Verified Expedia guest review
10/10 Exceptional
7 January 2024
Wonderful staff!!!!!!!! Everyone here is kind and helpful and makes you feel like mi casa es su casa. 5 stars! Lynn
Lynn
Lynn, 1-night trip
Verified Expedia guest review
10/10 Exceptional
4 January 2024
wonderful staff
Lynn
Lynn, 1-night trip
Verified Expedia guest review
10/10 Exceptional
29 October 2023
Mark
Mark, 1-night trip
Verified Hotels.com guest review
6/10 Good
19 October 2023
Average
Don’t count on sleep. The location is hideously noisy. They can’t do much about outdoor noise except invest in double glazing ( do it!) but not enough was done about the dog who locked in a room which would not shut up.
Also breakfast was disgusting.
OLINTO
OLINTO, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 August 2023
Very nice
The staff was exceptional at this hotel, always went above and beyond. Breakfast was great, hotel is kept very clean and room was very comfortable. The only small negative is that we were in a corner room and the WiFi was a little spotty. Highly recommend!
Jeffrey
Jeffrey, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
24 January 2023
Great place kind folks
This hotel is nice, the staff couldnt have been nicer, they offered us snacks and water upon our arrival the room was small but cozy and had everything i need it. I would give this place a 10 for cleanines and kindness of the staff
Rick Cardenas . Miami beach
Rick
Rick, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
8 January 2023
The personal was so friendly and helpful the area was perfect for the event they do what ever possible to please everyone
We feel like we were with family
Fredy
Verified Expedia guest review
10/10 Exceptional
7 January 2022
Very clean, modern hotel
I stayed at Hotel Plaza Carnaval with my partner for two nights during Carnaval 2022. No complaints at all- very clean, lots of accommodations including free waters and Gatorade. There’s a great almost panoramic view of the city from the terrace where they serve an ample breakfast. The staff gave great recommendations about where to eat, where to go for the carnaval festivities, etc. We ended up staying another night and they were very helpful with accommodating that as well.
Callahan
Callahan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 December 2021
Amazing experience
Nathan
Nathan, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
20 January 2020
A+ to the staff at this hotel.
The hotel was located very close to downtown, the service was fantastic I highly recommend this hotel, they really took care of little details like bringing an herbal tea to your room as soon as you came back in for the day. Every morning for breakfast there was different varieties each day which made breakfast very enjoyable. Once again I highly highly recommend this hotel for the attention to details from the staff.
Jose
Jose, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
10 September 2019
Hotel was clean and staff efficient and friendly - it is also in a great location in centre of town. Rooms are spacious and well equipped.
Verified traveller
1-night family trip
Verified Expedia guest review
8/10 Very good
10 August 2019
Jorge
Jorge, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
21 July 2019
Better than expected
Really nice place, clean
Evan
Evan, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
21 February 2019
Very classy, accommodating staff. Great formal breakfast served on top of the building with nice views of the city, the volcano and surrounding mountains. Overall comfortable, safe, quiet haven in a busy, hectic neighborhood.
Verified traveller
1-night family trip
Verified Expedia guest review
10/10 Exceptional
19 February 2019
Staff extremely helpful and pleasant. Spacious and comfortable common areas. Comfortable room.
Verified traveller
1-night family trip
Verified Expedia guest review
10/10 Exceptional
3 January 2019
Very clean and the service was excellent I recommend this hotel
Verified traveller
2-night romance trip
Verified Expedia guest review
10/10 Exceptional
4 October 2018
Luxury Hotel
Amazing experience!!! This is a five stars hotel with a super convenient location!!! Personnel super friendly and professional!!!! This is the place I will stay at again
Michael
Michael, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
3 September 2018
Highly recommended
Modern, clean hotel in Pasto with reasonable price
wendy
wendy, 1-night trip
Verified Expedia guest review
10/10 Exceptional
5 June 2018
The best luxury hotel in town
So impressed of the hotel and the amazing customer service very professional and extremely friendly
Brand new bedrooms in terrific location in downtown they will assist you with all tours needed during your stay
Michael
Michael, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
21 May 2018
Fantastic hotel, newly built with great views of the plaza. The staff are amazingly helpful and our stay was very pleasant.
Timothy
Timothy, 2-night family trip
Verified Hotels.com guest review
6/10 Good
14 May 2018
Great but sketchy location
The hotel itself is very clean and new. The challenge is the area where it is located. Dangerous at night. If you are gonna just get in and out by taxi you would be fine.
Erick
Erick, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
1 March 2018
Superb newly built hotel in ideal location
I only stayed one night, but my experience of the place was fabulously positive. The room was spotlessly clean, superbly presented and very comfortable. The staff couldn't have done more for me, especially Sebastian and Jose who went enormously out of my way to help me cross the now very tricky border into Ecuador. This once simple crossing will now take up to 5 hours due to mass Venezuelan migration. Due to their help it took me only 1.5 hours. The hotel will soon have a roof top restaurant which will do justice to the stunning views Pasto has to offer. A superb stay. Thanks guys, and to all the staff there.
Jim
Jim, 1-night trip
Verified Expedia guest review
10/10 Exceptional
2 August 2024
hotel comodo , bien ubicado, limpio y moderno, personal muy amable, lo unico que pediria seria colocar vidrios antiruido para disminuir el sonido exterior, muy buen relacion precio y confort