The biggest asset of the hotel is the staff at reception, too many to name but special shout out to Matilde, Josefina, Annija and Alex, nothing ever was too much trouble; they kept the room absolutely romantic for our 25th wedding anniversary with fruits, a bottle of wine and towel-swans all impeccably placed before our arrival. Housekeeping staff however needed constant reminding of daily upkeeps however as soon as they were brought to reception's notice the guys did everything to sort. Aircon regulator didn't work from the room so needed a few hundred emails exchanged with reception daily to regulate the temperature but they attended to it as soon as I brought it to their notice. Expedia didn't give me an option to include breakfast for suites as their own website offers all suite rates inclusive of breakfast however the hotel didn't honour it and instead gave us a complimentary breakfast on our anniversary day. I am glad we couldn't book it cos it would not have been to our liking (mostly cold breakfast, only hot option was an omlette). In summary, we liked our stay, we will not hesitate to book with Herman K again if we go back to Copenhagen.