4/10 Fair
30 May 2019
Our stay started out poorly. We were instructed to meet a representative at a Starbucks to receive a key to our unit. After45 min.and several text messages we were asked to go to the"hotel"and wait for the rep. Again we waited 45 minutes with text messages until the security guard escorted us to the elevator to go to our unit. Unit was unlocked with keys on the table. Could have saved allot of frustration and time if we could of just gone to the site originally. Only two hand towels and washcloths for four people (bath towels were fine). We texted them with towel request and was told they would bring them the next morning. Texted them next day with same request they didn't show up -never heard back. The communication was very maddening.
On the positive side was that it was a lovely unit with a great view. A very secure condo building with full time residents, security guard. The location is perfect, close to bus lines,restaurants and right across from Nordstrom.
DONNA
DONNA, 3-night trip with friends
Verified Hotels.com guest review