4/10 Fair
17 December 2024
Didn’t deliver on basic promise
My wife and I stayed one night at this hotel between flights because it is close to the airport and offers a free shuttle bus. The room and breakfast were fine, but the hotel was a big failure in terms of the main reason for staying there.
We emailed the hotel several times to get information about the shuttle, but received no reply. We had no idea where to find the shuttle at the airport nor its schedule. As a result we ended up paying for a possibly over-priced taxi.
We did arrange to take the shuttle back to the airport the next day, but it left a half hour late. The hotel desk person apologized, but the stated reason of heavy traffic was not evident to us. Fortunately, we had built in enough time that it did not make us late for our flight.
Verified traveller
1-night trip
Verified Hotels.com guest review