On the positive side: location, included spa facilities (a special mention for the large and airy pool), lobby appearance and the breakfast coffee (even if requires some patience as the machines are hardly coping with the demand...). Unfortunately, the negative points were present as well: carpets are tired and stained (the second floor hallway towards the pool area is even extremely dirty), hotel is definitely understaffed and they do not seem to be enough motivated, cleaning of the room was superficial at the best, our preferences (double bed, high floor...) were not honoured. To the full truth, it was indeed a busy weekend in Poiana and the hotels.com price was fair in consideration with the pluses and the minuses. Overall a satisfactory grade with lot of potential for improvement.