2/10 Poor
16 December 2024
unprofessionalism
The duvets were extremely thin I have never seen a thinner duvet to say it was December. The reception and catering staff were lovely nothing was too much trouble.
The head housekeeper though who all I can say she was a female with blonde hair as she refused to give me her name was extremely rude and unprofessional.She banged on our door at 10am to say we should have checked out already as checkout time was 10am when I explained we had spoken to reception and told them we needed a few more minutes they were fine with us.She exploded in anger and belittled the reception staff and said it wasn't their call it was hers as she was rte head housekeeper!! Apart from the altercation with her and the inadequate duvets we had a lovely time but she spoilt it completely and left us feeling far from refreshed .
Gillian
Gillian, 1-night trip with friends
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