Customer service was absolutely non-existent, especially the front lobby and the restaurant side. The staff were all rude and they either pretended they couldn't speak English or they just couldn't be bothered with us. We were never shown where to have our breakfast and when I asked whether the hotel provided free shuttle service, the response was a sales strategy to promote the local taxi service.
This joint should NOT and NEVER be a 4-star hotel, it's a disgrace to other 4-star hotels I had stayed with.
If you are looking for a budget sort of hotel from the usual luxury ones, do NOT pick their Pool Villa - both pump/filter did not work until the third time of visiting the lobby. By losing my temper and ruining my holiday mood in doing so, they eventually sent someone to replace the pump. However, replacing the water pump didn't fix the state of the water, so we thought - we waited for half a day to see if the water would become clear and the smell would go, but the yellowy colour and smell remained until the day we checked out (3rd day after repair).
Not only was the pool unswimmable in, beyond the pool was an unused old pond encompassing all Pool Villas, which is a breeding ground for mosquitoes.
All in all, this place was a flipping nightmare!
Your life will be the same again!