We have been traveling all over Italy for the last 9 days, and this is by far the worst experience I've had thus far. Thankfully, it was only one night. The reception desk was kind, and we were initially excited about the location being so close to the Pantheon. We dropped our bags to store and came back a few hours later to check in. Our bags were kindly moved to our room, but upon arrival, we were escorted to our room and immediately thought, "Wow. It's really warm in here." The attendant had already placed a plug-in desk fan in the room and mentioned he put it in the room because the ac was not good. (So clearly he knew there was an issue with the ac, yet failed to tell us before we checked in). It wasn't even bearable. Tried two fans, ac on, ac off, windows open, fans on... nothing helped. It had to be over 80°F in the room. (The plugs that were used for the fans were a hazard due to being wrapped in tape and overloaded, too). After about 30 minutes. I went to the desk to ask what he could do to fix this, so he called his manager. I checked back in with him, and he said he was waiting for his manager to call back. We almost left for another hotel, but he made it sound like there was a solution he was waiting on, so we held out. We came back from dinner, and a new guy was at the desk. I asked him what the resolution was, and he said nothing. They were full, and there's nothing they can do. So we were stuck. STAY AWAY.