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Eilan Hotel and Spa, Ascend Resort Collection

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Exterior
Outdoor pool, pool cabanas (surcharge), pool loungers
Outdoor pool, pool cabanas (surcharge), pool loungers
Outdoor pool, pool cabanas (surcharge), pool loungers
Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Overview of Eilan Hotel and Spa, Ascend Resort Collection

Eilan Hotel and Spa, Ascend Resort Collection

4.5 star property
Luxury aparthotel with spa, near Six Flags Fiesta Texas

8.6/10 Fabulous

805 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
18603 La Cantera Terrace, San Antonio, TX, 78256

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About this area

What's nearby

  • Six Flags Fiesta Texas - 11 min walk
  • The Shops of La Cantera - 28 min walk
  • The Rim Shopping Center - 5 min drive
  • University of Texas at San Antonio - 5 min drive
  • North Star Mall - 14 min drive
  • River Walk - 21 min drive

Getting around

  • San Antonio International Airport (SAT) - 20 min drive
  • San Antonio Station - 20 min drive
  • Area shuttle

Restaurants

  • Sustenio - 3 min walk
  • BJ's - 12 min walk
  • Maggiano's - 13 min walk
  • Bob’s Steak and Chop House - 15 min walk
  • Hopdoddy - 16 min walk
Map

About this property

Eilan Hotel and Spa, Ascend Resort Collection

Eilan Hotel and Spa, Ascend Resort Collection puts you 0.6 mi (0.9 km) from Six Flags Fiesta Texas and 1.5 mi (2.4 km) from The Shops of La Cantera. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps or facials. An outdoor pool and a poolside bar are other highlights, and apartments offer nice touches such as iPod docks, designer toiletries and pillowtop beds with Egyptian cotton sheets. Fellow travellers like the helpful staff and restaurant.

Languages

Arabic, English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 4:00 PM until 5:30 AM
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 10:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (20 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Property amenities

Pool/Spa

  • Outdoor pool
  • Sunloungers
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • 10 treatment rooms
  • Facials
  • Body wraps
  • Body treatments
  • Deep-tissue massages
  • Body scrubs
  • Hot stone massages
  • Prenatal massages
  • Outdoor treatment area
  • Manicures and pedicures
  • Couples treatment room(s)
  • Swedish massages

Internet

  • Free WiFi

Parking and transport

  • Valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Local area shuttle

Family friendly

  • Children stay for free (see details)
  • Children's pool

Food and drink

  • Coffee/tea maker

Dining

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 12-30 for adults and USD 12-30 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Bedrooms

  • Premium bedding
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Egyptian cotton sheets
  • Bed sheets provided

Bathrooms

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable service
  • iPod docking station
  • TV in a common area

Outdoor areas

  • Terrace
  • Garden
  • Outdoor furniture

Laundry

  • Dry cleaning/laundry service

Work spaces

  • 24-hour business centre
  • 1 meeting room
  • Computer station
  • Conference centre (11000 square feet of space)

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • Lift
  • In-room accessibility
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Laptop-compatible safe
  • Free newspapers (reception)
  • 24-hour front desk

Location highlights

  • In the shopping district
  • Near a health or beauty spa
  • Near a hospital
  • Near outlet shopping

Things to do

  • Fitness centre
  • 2 outdoor tennis courts
  • Aerobics classes on site
  • Tennis on site
  • Yoga classes on site
  • Theme parks nearby

Safety features

  • Smoke detector

General

  • 163 rooms
  • 7 floors
  • 1 building
  • Built in 2012
  • Mediterranean architecture

Special features

Spa

The on-site spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • Deposit: USD 200 per stay

Optional extras

  • Breakfast costs between USD 12 and USD 30 for adults, and USD 12 and USD 30 for children (approximately)
  • Late checkout can be arranged for an extra charge of USD 125 (subject to availability)

Parking

  • Valet parking costs USD 35 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision
  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Eilan Hotel Autograph Collection San Antonio
Eilan Hotel Autograph Collection
Eilan Autograph Collection San Antonio
Eilan Autograph Collection
Eilan Hotel Spa Autograph Collection
Eilan Spa, Ascend Collection
Eilan Hotel Spa Ascend Resort Collection
Eilan Hotel and Spa, Ascend Resort Collection Aparthotel
Eilan Hotel and Spa, Ascend Resort Collection San Antonio

Frequently asked questions

Does Eilan Hotel and Spa, Ascend Resort Collection offer free cancellation for a full refund?
Yes, Eilan Hotel and Spa, Ascend Resort Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Eilan Hotel and Spa, Ascend Resort Collection?
As of 3 December 2022, prices found for a 1-night stay for 2 adults at Eilan Hotel and Spa, Ascend Resort Collection on 12 December 2022 start from €180, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Eilan Hotel and Spa, Ascend Resort Collection?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Eilan Hotel and Spa, Ascend Resort Collection?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Eilan Hotel and Spa, Ascend Resort Collection?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Eilan Hotel and Spa, Ascend Resort Collection?
Yes. Valet parking costs USD 35 per night.
What are the check-in and check-out times at Eilan Hotel and Spa, Ascend Resort Collection?
You can check in from 4:00 PM - 5:30 AM. Check-out time is 10:00 AM. Late check-out is available for a charge of USD 125 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Eilan Hotel and Spa, Ascend Resort Collection and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Eilan Hotel and Spa, Ascend Resort Collection also has an outdoor pool and a steam room, as well as a garden.
Are there restaurants at or near Eilan Hotel and Spa, Ascend Resort Collection?
Yes, there's an on-site restaurant. Nearby restaurants include BJ's (12-min walk), Maggiano's (13-min walk) and Bob’s Steak and Chop House (15-min walk).
What's the area around Eilan Hotel and Spa, Ascend Resort Collection like?
Eilan Hotel and Spa, Ascend Resort Collection is a short 11-minute walk from Six Flags Fiesta Texas and 16 minutes' walk from The Rim Shopping Center.

Overall score and ratings

8.6

Fabulous

9.3/10

Cleanliness

8.7/10

Staff & service

7.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Very good

Alfred, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Ventura, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Valentin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Spa was great
elvia, 3-night family trip
Verified Expedia guest review

4/10 Fair

Aaron, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Room was dirty. Maybe the vacum was broke that day. Overpriced for what it was. Complained about it and staff didnt offer to set things right.
Tyrel, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Malea, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Bed is not made ever day only upon check in, For a $400 a night hotel that is simply ridiculous.
sameer, 1-night family trip
Verified Orbitz guest review

6/10 Good

bill, 1-night trip
Verified Expedia guest review