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All properties in San Juan, Puerto Rico
1 room, 2 adults

Hyatt Place San Juan/City Center

3.5-star3.5 stars
Avenida Fernandez Juncos 580, San Juan, 00907, Puerto Rico

Bayfront hotel with 2 bars/lounges, near Puerto Rico Convention Center
  • Free WiFi
  • They charge me a price not according to the offer I buy and on three days housekeeping do…Sep 18, 2020
  • I checked into the Hotel a Thursday and left the next Tueaday, not once did I receive…Jul 30, 2020

Hyatt Place San Juan/City Center

from €130
  • Room, 1 King Bed with Sofa bed
  • Room (2 Queen Beds with Sofa Bed)
  • Room, 1 King Bed with Sofa bed, View
  • Room, View (2 Queen Beds with Sofa Bed)
  • Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

What’s around Hyatt Place San Juan/City Center

Landmarks

  • In Isla Grande
  • Puerto Rico Convention Center - 7 min walk
  • Pan American Pier - 14 min walk
  • Condado Beach - 15 min walk
  • Escambron Beach - 23 min walk
  • Casino del Mar at La Concha Resort - 27 min walk
  • Sheraton Casino - 5 min walk
  • Paseo Caribe - 12 min walk

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 11 min drive

At a glance

Key facts

Hotel size

  • This hotel has 149 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-5:00 AM
  • Check-out time is noon
  • Express check-in
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Restrictions apply *

  • 2 per room (up to 50 lbs)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Self parking * on site

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
Things to do
  • Bicycle rentals nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms 4
  • Conference space size (feet) - 3025
  • Conference space size (meters) - 281
  • Computer station
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2016
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Sofa bed
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Number of living rooms 1
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Gallery Kitchen - This restaurant serves breakfast, lunch, and dinner.

Hyatt Place San Juan/City Center’s small print

Also known as

  • Hyatt Place San Juan/City Center Hotel
  • Hyatt Place San Juan/City Center
  • Hyatt Place Juan/City
  • Hyatt Juan City Center Juan
  • Hyatt Place San Juan/City Center Hotel
  • Hyatt Place San Juan/City Center San Juan
  • Hyatt Place San Juan/City Center Hotel San Juan

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Additional taxes apply to daily parking rates at this property.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests must contact this property in advance to reserve onsite parking. Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Pet deposit: USD 75.00 per stay

  • Resort fee: 18.314 percent of room rate

Resort fee inclusions:

  • Breakfast
  • Pool access
  • Fitness center access

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Uncovered self parking costs USD 15.00 per day with in/out privileges

Pets are allowed for an extra charge of USD 75 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hyatt Place San Juan/City Center

  • Does Hyatt Place San Juan/City Center offer free cancellation for a full refund?
    Yes, Hyatt Place San Juan/City Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hyatt Place San Juan/City Center?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hyatt Place San Juan/City Center?
    Yes. Self parking costs USD 15.00 per day.
  • Are pets allowed at Hyatt Place San Juan/City Center?
    Yes, pets are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of USD 75 per pet, per night, and there's also a deposit of USD 75.00 per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at Hyatt Place San Juan/City Center?
    You can check in from 4:00 PM to 5:00 AM. Check-out time is noon.
  • Are there restaurants at or near Hyatt Place San Juan/City Center?
    Yes, there's an onsite restaurant.

Recent reviews

Fabulous 8.8 From 646 reviews

Exceptional 10.0
Layover for 1 night
Great place to stay for one night, clean except for the carpet stains. Weird how the light switches worked whe you had to go to the bathroom in the middle of the night and you had to turn the hall light on first. That wakes up your other family members with the light shining in their eyes. Also, hard to slide the bathroom glass door, heavy door and the molding around it was hanging off the door.. Bartender/Kitchen Helper was excellent as he got you drinks and made the food! Quest check in lady was very nice..
Kimberly, us1 night family trip
Very Good 8.0
Great experience
It was a great family’s experience. My kids enjoy a lot the swimming pool. The rooms are spacious and comfortable. The hotel is nice for family and business trips.
Jose O, us4 night family trip
Exceptional 10.0
The service is not so good
Karla, us1 night family trip
Exceptional 10.0
Super!
Clean, great staff and facilities and nice area.
Dayna, us1 night family trip
Exceptional 10.0
Amazing hotel
The hotel was so clean and staff was super friendly and accommodating
shauntia, us4 night family trip
Exceptional 10.0
Perfectly Acceptable
This isn't luxury but you're not making any sacrifices by staying here either. This worked out very well for me over five days for a big surgical convention. The customer service is on point. The bartender and the girl at the front desk with the tattoos were great.
Thomas, in5 night business trip
Good 6.0
Negative Surprise...
Front Desk Personnel playing with cellphone with other co-worker. Had to wait till they notice me waiting for them to stop playing with their phones. I reported it during check out. Also in room 310 people had their door open all day Sunday during my stay; talking, screaming, running and playing in the aisle since 9AM. I was in and out of the room 3 or 4 times till I finally return to the room at around 4PM to prepare and go out to meet some friends in a restaurant. Housekeeping personnel saw what was going on with no Intervention. This is not the environment that the Hyatt Place SJ had me accustomed to on my prior stays.
Daniel, us2 night trip
Exceptional 10.0
Great Place
It is a very affordable place with great staff and amenities. I will repeat my visit at any time. Location is good .
us3 night family trip
Good 6.0
Good place - Sub standard service
Good central location, but a bit far from old San Juan. House cleaning "forgot" to clean our room a couple times and did a lousy job another day
Pablo, us7 night family trip
Exceptional 10.0
Vacation San Juan
The front desk staff and bartenders were amazing and very knowledgeable. They new off all the good spots to eat/visit and were very welcoming.
Kevin, us1 night family trip

Hyatt Place San Juan/City Center

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