I recently stayed at this hotel for one night. Check in was smooth. While the hotel appeared slightly dated, my main concern stemmed from an incident regarding my identification. Upon checking out on , I confirmed with the staff that I had settled all charges. Later, at the airport, I discovered that the hotel had mistakenly held onto my ID without informing me. This caused significant panic and inconvenience as I wouldn't have been able to board my flight without it. When I contacted the hotel, they offered to deliver my ID to the airport, but required a 100 AED driver fee. Given the urgency of my situation, I reluctantly agreed to pay the fee to retrieve my ID and avoid missing my flight. This was very inconvenient, I understand mistakes can happen but they could have at least fixed their mistake