I was really enjoying my stay here at this hotel. It’s not convenient location wise to the old city and castle. But it’s really a business hotel, not a tourist hotel. Plus I really enjoy walking, so I didn’t feel inconvenienced. I decided to extend my stay for a few days and booked the extension on Expedia as I find Expedia convenient and easy to use. I went down to the front desk to pay them the courtesy of letting them know I was extending. The girl at the desk was very very nice, but I think she is new and wasn’t sure what to do, so she called over what i assume was her manager. This woman proceeded to lecture me about how I should be using the Hilton website (which I don’t like using) and how she shouldn’t be letting me stay in my upgraded room (which I never asked for to begin with) because I wasn’t using the Hilton website. But as a favor, she would let me stay in the upgraded room. First of all, I’m a 55 year old man paying full price for a hotel, not an 18 year old backpacker at a hostel. Second, I have gold status with Hilton as an American Express platinum card holder. She wasn’t doing me any favors by giving me an upgrade which I am A-entitled to and B-never asked for in the first place. This whole interaction has left a really bad taste in my mouth and has spoiled what was otherwise a very enjoyable stay. If this is the way Hilton treats their paying customers, I think I will just stay at other hotels in the future.