2/10 Poor
13 December 2024
Horrendous
From being given the wrong adress to turning up to find our promised 3 bedroom family condo was actually a 2 bedroom apartment, this was the worst experience I've had with hotels.com. The host couldn't change our room as apparently there are no 3 bedroom options even though that's what's stated on my booking confirmation. The apartment itself was far from dated and actually dangerous, with wires hanging out all over the place, including where each of the smoke alarms should have been (not sure this is even legal)! It smelt like sewage and was full of holes, damage, bodged furnishings, stained furniture, and even mold!
Miss a
Miss a, 1-night business trip
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