Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection

Photo gallery for Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection

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Indoor spa tub
Indoor spa tub
Presidential Suite | Premium bedding, minibar, in-room safe, blackout curtains
Deluxe Room | Premium bedding, minibar, in-room safe, blackout curtains

Overview of Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection

VIP Access

Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection

4.0 star property
Mountain hotel with spa, near Steam World

8.6/10 Fabulous

138 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Rua José Pedro Piva, 745, Canela, RS, 95680-000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Health club
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • In-room childcare
  • Airport shuttle
  • Limo/town car service
  • 24-hour front desk
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Garden
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Vila Suzana

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 72 min drive
  • Porto Alegre (POA-Salgado Filho Intl.) - 111 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Restaurante Estação Canela - 5 min walk
  • Biker's Pub - 11 min walk
  • Cantina 28 - 13 min walk
  • Galeteria Nanoma - 16 min walk
  • Restaurante Serramanna - 19 min walk

About this property

Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection

4-star family-friendly hotel in the heart of Vila Suzana
At Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection, you can look forward to free full breakfast, a round-trip airport shuttle and a free daily manager's reception. Indulge in thalassotherapy, aromatherapy and hydrotherapy at Spa Holgar D´Alma, the on-site spa. Be sure to enjoy a meal at Restaurante La Vanguardia, the on-site restaurant. Yoga classes are offered at the health club; other things to do include hiking/biking. Free in-room WiFi is available to all guests, along with an art gallery on site and a coffee shop/cafe.
Other perks at this hotel include:
  • Self-parking (surcharge), limo/town car service and laundry services
  • Multilingual staff, massage treatment rooms and free newspapers
  • Wedding services, coffee/tea in the lobby and a porter/bellboy
  • Guest reviews speak highly of the breakfast
Room features
All 12 rooms include comforts, such as premium bedding and pillow menu, as well as perks, such as climate-controlled air conditioning and dressing gowns.
Extra conveniences in all rooms include:
  • Baby baths, childcare services and free infant beds
  • Bathrooms with designer toiletries and hairdryers
  • Daily housekeeping and phones

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • Babysitting*

Pets

  • Pets allowed (dogs only)*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (BRL 27 per night)

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 8 AM–1:00 PM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Free daily reception
  • Room service (late night)

Travelling with children

  • Children stay free
  • Childcare in room (surcharge)
  • Baby bath

What to do

  • Yoga classes
  • Hiking/biking trails
  • Bike rentals nearby

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 3 buildings/towers
  • Built in 2000
  • Garden
  • Picnic area
  • Fireplace in lobby
  • Television in common areas
  • Health club
  • Art gallery on site
  • Full-service spa
  • Massage/treatment rooms

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Spa Holgar D´Alma has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath and a spa tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Restaurante La Vanguardia – On-site restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • 10 per cent tourism fee will be charged

Optional extras

  • Airport shuttle service is offered for an extra charge of BRL 250 per person (roundtrip)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for BRL 125.0 per night
  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Pets

  • Pets are allowed for an extra charge of BRL 90.00 per accommodation, per day

Parking

  • Self-parking costs BRL 27 per night

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

This property accepts major credit cards, debit cards and cash.

Also known as

Don Ramon Pousada Canela
Don Ramon Pousada
Don Ramon Canela
Don Ramon Pousada Canela, Brazil
Don Ramon Pousada Hotel Canela
Don Ramon Pousada Hotel
Don Ramon Pousada Spa
Don Ramon Pousada Spa
Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection Hotel
Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection Canela

Frequently asked questions

Does Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection offer free cancellation for a full refund?
Yes, Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection?
As of 7 October 2022, prices found for a 1-night stay for 2 adults at Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection on 9 October 2022 start from €153, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection?
Yes, dogs are welcome. There's a charge of BRL 90.00 per accommodation, per day. Food and water bowls are available.
Is parking offered on site at Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection?
Yes. Self-parking costs BRL 27 per night.
Is an airport shuttle service offered by Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection?
Yes, an airport shuttle is available. The charge is BRL 250 per person roundtrip.
What are the check-in and check-out times at Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection?
You can check in from 2:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection and nearby?
Have fun during the warmer months with activities such as hiking. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy other amenities such as a health club and spa services. Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection also has a picnic area and a garden.
Are there restaurants at or near Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection?
Yes, there's an on-site restaurant, Restaurante La Vanguardia. Nearby restaurants include Restaurante Estação Canela (5-min walk), Biker's Pub (11-min walk) and Cantina 28 (13-min walk).
What's the area around Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection like?
Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection is in Vila Suzana, a short 8-minute walk from Parque Terra Magica Florybal and 12 minutes' walk from Parque Vale Dos Dinossauros.

Overall score and ratings

8.6

Fabulous

8.8/10

Cleanliness

9.2/10

Staff & service

7.0/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

2/10 Poor

Stay somewhere else
“Luxury” room - old, loud, and tiny decrepit bathroom. Bugs hatched inside during our stay. The breakfast waiter yelled at us for coming to eat 30 min after start time. Tried to make us pay for the room again after we prepaid through hotels.com
2-night trip
Verified Hotels.com guest review

8/10 Very good

Muito bom as cautela
Checkin demorado e com recepção ineficiente. Cafe da manhã dentro do esperado mas sem padronização dos itens. R$ 28 por dia de estacionamento sob péssima justificativa de “vigilância”, mas que na vdd era uma clara tentativa de “pegar mais dinheiro”, visto que a tentativa se manteve mesmo após questionado se poderia estacionar na rua. Ao fim, sem ter como justificar, acabou por retirando a cobrança do extrato. O carro passou bem, obrigado!
Ricardo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome Property
Awesome property that exceeded my expectations! Staff was excellent and property was as well! Glad I chose this.
Verified Expedia guest review

10/10 Exceptional

Experiência incrível, superou nossas expectativas. Atendimento excelente. Café da manhã requintado. Massagem de boas vidas muito boa.Adorei o mimo de niver.
marcia, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Infelizmente a pior experiência que tive na região. 1- SPA tem que ser reservado no check in, chegando la não tem horário. 2-Cama de casal com dois colchões de solteiro, tem que dormir nas pontas da cama. Se fosse um colchão bom, ate ok, mas o pior colchão que deitei na vida 3-Travesseiros tão baixos e já gastos que sinceramente parecia que não tinha 4- Nao tem cortina blackout 5- Zero acústica, escuta o tempo todo a conversa de outros hóspedes. 6 - Fique em qualquer hotel Laghetto, Sky... ou se realmente quiserem luxo, aconselho Casa da Montanha ou Colline de France. Pousada aconchegante (Cabanas tio muller). So fujam daqui porque sera a pior pousada
Felipe, 1-night trip
Verified Hotels.com guest review

8/10 Very good

beatriz, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sandro, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Weronyca, 1-night trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente!
Atendimento espetacular! Toda equipe extremamente atenciosa! Recomendo!!!
André, 2-night trip
Verified Hotels.com guest review