"We were in PCB for work. The room we had was quiet, which was helpful. We paid for a room with a full kitchen, but got a microwave and a refrigerator. That's okay, we can deal with that. The room we had was facing the ocean, and that was very nice. There were two of us in the room, but there was only one chair available on our little patio. When I first checked into the room, it was not set up like other rooms, not ours. All the curtains were open, so I could tell that towels were set up on the bed in other rooms. We had a roll of toilet paper, still in the wrapper, sitting in the bathroom, but nothing on the actual toilet paper dispenser. There was no soap at the sink. The front desk staff was very belligerant when I went to ask what the internet password was, and I was told to "look at your room key. It's written on there." When I showed her my room key and asked where it was written, she admitted that it was not written on the key folder. In general, the staff was not pleasant during every interaction I had with them. The grounds are not well kept up. Check out time is 10:00 am, which is quite early for other hotels. I received a text stating that I could just respond to the text and leave the keys in our room if I wanted to check out that way. I said I would do that. At 10:00 am, someone came around to make sure that we had left. I do not appreciate the lack of trust that we were shown. The room was fine, but the attitude of the staff needs to change."
