Pullman Kuching

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Outdoor pool
Outdoor pool
Outdoor pool
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Overview of Pullman Kuching

UNESCO Sustainable Travel Pledge

Pullman Kuching

4.5 star property
Luxury hotel with 2 restaurants, near Tun Jugah Shopping Center

8.2/10 Very good

904 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Bathtub
Map
1a Jalan Mathies, Kuching, Sarawak, 93100
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Spa tub
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Cots/infant beds (surcharge)
  • Separate bath and shower
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Kuching
  • Kuching Waterfront - 14 min walk
  • Sarawak General Hospital - 31 min walk
  • Hills Shopping Mall - 1 min drive
  • St. Joseph's Cathedral - 2 min drive
  • The Spring - 3 min drive
  • Vivacity Megamall - 6 min drive
  • Kuching Boulevard Shopping Complex - 7 min drive
  • Cat Museum - 9 min drive
  • Masjid Jamek - 8 min drive
  • Fort Margherita - 11 min drive

Getting around

  • Kuching (KCH-Kuching Intl.) - 10 min drive
  • Airport drop-off service

About this property

Pullman Kuching

Placing you 0.7 mi (1.2 km) from Kuching Waterfront and 1.6 mi (2.6 km) from Sarawak General Hospital, Pullman Kuching offers airport drop-off service (available 24 hours) for MYR 95 per vehicle. Guests can visit the spa to be pampered with hot stone massages, facials or body treatments, and Puzzle, one of 2 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar and a health club. Fellow travellers like the overall property condition and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 389 rooms
  • Arranged over 23 floors

Arriving/Leaving

  • Check-in time from 3 PM until noon
  • Express check-in/out
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 10 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Transfers

  • Airport drop-off (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free

What to do

  • Shopping

Working away

  • Business centre
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages spoken

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Malay

Room amenities

Be entertained

  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Partially open bathroom
  • Jetted bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 7 treatment rooms. Services include hot stone massages, facials and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including reflexology.

Dining

Puzzle – This restaurant serves breakfast, lunch and dinner.
Nu Er Hong – This restaurant serves lunch and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 52 for adults and MYR 26 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MYR 95 per vehicle

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Cots/infant beds are available for MYR 50.0 per stay
  • Rollaway beds are available for MYR 150.0 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and ALLSAFE (Accor Hotels) guidelines.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a first aid kit and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Pullman Kuching Hotel
Pullman Kuching
Pullman Kuching Sarawak
Pullman Kuching Hotel Kuching
Pullman Kuching Hotel
Pullman Kuching Kuching
Pullman Kuching Hotel Kuching

Frequently asked questions

Overall score and ratings

8.2

Very good

8.3/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.1/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Very good

Chai, 2-night trip
Verified Hotels.com guest review

4/10 Fair

If you’re not fussy about mould on bathroom fittings or grout on the tile that’s dark brown or toilets that don’t flush too well then you might be ok with Pullman. On my first day I found a half-eaten cookie under the coffee table, stains on the toilet bowl and a very dusty room. Although house-keeping did try their best, the hotel is definitely dated and in need of a refresh. Things like the plumbing system, mould on fittings / grout, mould between the shower glass and concrete slab are things that can’t be cleaned overnight and something the hotel needs to look into. Staff are generally friendly and rooms are huge but cleanliness is iffy. Food during breakfast is ok but the idea of serving butter and jams in open bowls with single spoons that some guests use to double dip is just not something you’d expect at a brand like Pullman. If nothing changes about Pullman, not a place I’d come back to unless desperate.
5-night business trip
Verified Hotels.com guest review

8/10 Very good

Not to good service anymore
Internet connectivity is quite bad. Request for ice cubes did not arrive despite several follow ups. Alcohol sanitizer near the elevators not dispensing for several days.
6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Mee Tiing, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sabrina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Quick check in and friendly staff
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Velson Ming Yang, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Aircond problem
Im not satisfy with the hotel. i have been staying there for second time for this month. Im staying in Deluxe Twin room. Both room have a problem with adjusting the aircond. The aircond is not in good condition. The room is really hot as there is little wind blow from the aircond. probably the aircond is clogged as the aircond is not service. The room temperature also cannot be adjusted. the controller is broken.Really disappointed with the room. I have pay to get the comfort room but end up get the worse room.
Awang Abdul Rahman, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Good location with spacious room
Hotel location is around 10 mins walk to waterfront, situated on a slope, so preferably to drive. Walking will be good exercise. Hotel room is spacious and toilet is qode woth bathtub. Bed mattress is rather good, but pillows are soft. No adjacent rooms but hotel helped to arranged for rooms to be side by side, so this works for my family of 5. But 1 terrible aspect: many small cockroaches and we killed 10 per night on average. My children trained to be roach killer.
FAITH, 8-night family trip
Verified Hotels.com guest review

6/10 Good

Unplesant checkin
Very Bad check in Long Queue My stay in executive suite but no welcome fruits
SHARUL, 1-night family trip
Verified Hotels.com guest review