4/10 Fair
4 August 2024
Disrespectful staff, very noisy, rooms ok
The only bad hotel experience we had in Uganda.
Upon arrival, the night receptionist could not find trace of our booking (ok, this can happen) but addressed the situation very disrespectfully. First, by suggesting that we may be liars or in the wrong hotel. When the manager joined us and after again long discussion, he called the IT who drove to the hotel, and who acknowledged it was their mistake not ours. Yet, despite this the manager kept us waiting until the IT solved the problem with hotels.com.
All together we waited 1h30 before being allowed to check in and of course they offered nothing, not even a beverage, and barely apologized.
After that we were assigned a room but it had only 1 person equipment (we were 2). The room had no windows, and was extremely noisy, with hotel staff yelling in the corridor from 7 am. We were also told we had only 1 breakfast included (not 2) and had to insist to the manager so that he gave both of us breakfast, which was by the way below average.
Beside that, the room was clean, correctly equipped, shower was good with hot water and good pression (rare in Uganda). But again no windows..
In short, the hotel is a 5/10 but the incompetence of the manager and the staff makes it a 3/10.
Verified traveller
1-night trip
Verified Hotels.com guest review