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City of Dreams – The Countdown Hotel

Photo gallery for City of Dreams – The Countdown Hotel

Reception
Outdoor pool, free pool cabanas, pool umbrellas
Outdoor pool, free pool cabanas, pool umbrellas
Outdoor pool, free pool cabanas, pool umbrellas
View from room

Overview of City of Dreams – The Countdown Hotel

City of Dreams – The Countdown Hotel

4-star property
4-star hotel with outdoor pool, near City of Dreams

8.6/10 Fabulous

1,000 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Estrada Do Istmo, Cotai

Room options

About this area

Getting around

  • Macau (MFM-Macau Intl.) - 8 min drive
  • Zhuhai (ZUH-Jinwan) - 44 min drive
  • Hong Kong International Airport (HKG) - 62 min drive
  • Free local area shuttle
  • Free ferry terminal shuttle
  • Free casino shuttle

Restaurants

  • Feast - 8 min walk
  • The Tasting Room - 10 min walk
  • Jade Dragon - 10 min walk
  • Gosto - 19 min walk
  • Golden Peacock - 19 min walk

About this property

City of Dreams – The Countdown Hotel

A great choice for a stay in Cotai, City of Dreams – The Countdown Hotel is only 2.8 mi (4.6 km) from the airport. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. An outdoor pool, a poolside bar and a fitness centre are other highlights at this upmarket hotel. Fellow travellers like the pool and location.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 326 rooms
  • Arranged over 30 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-out available
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children's club*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Transfers

  • Free ferry terminal shuttle

Off-site

  • Free area shuttle
  • Free casino shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's club (surcharge)
  • Free local shuttle

What to do

  • Shopping

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2009
  • ATM/banking
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Designer shops on site
  • Shopping centre on site
  • Arcade/games room
  • Sauna

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • IPod docking station
  • 42-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Alarm clock
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

The Bar – This bar specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Breakfast costs between MOP 250 and MOP 280 per person (approximately)

Renovations and closures

This property is closed from 12 May 2022 to 31 December 2024 (dates subject to change).
The following facilities or services will be unavailable from October 7 2021 to October 6 2023 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
  • Fitness facilities
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for an additional charge
  • Children's club access is available for an extra charge

Parking

  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards and cash.

Also known as

Hard Rock Hotel Cotai
Hard Rock Cotai
City Dreams Countdown Hotel Cotai
City Dreams Countdown Cotai
City Of Dreams – The Countdown
City of Dreams – The Countdown Hotel Hotel
City of Dreams – The Countdown Hotel Cotai
City of Dreams – The Countdown Hotel Hotel Cotai

Frequently asked questions

Is City of Dreams – The Countdown Hotel currently open?
This property is closed from 12 May 2022 to 31 December 2024 (dates subject to change). The following facilities or services will be unavailable from October 7 2021 to October 6 2023 (dates subject to change):
  • Bar/Lounge
  • Fitness facilities
Does City of Dreams – The Countdown Hotel offer free cancellation for a full refund?
Yes, City of Dreams – The Countdown Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at City of Dreams – The Countdown Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at City of Dreams – The Countdown Hotel?
Yes, there's an outdoor pool. The swimming pool will be unavailable from October 7 2021 to October 6 2023 (dates subject to change).
Are pets allowed at City of Dreams – The Countdown Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at City of Dreams – The Countdown Hotel?
Yes, there's free self and valet parking. Electric car charging is available.
What are the check-in and check-out times at City of Dreams – The Countdown Hotel?
You can check in from 3 PM - midnight. Check-out time is 11 AM. Express check-out is available.
Is there an on-site casino at City of Dreams – The Countdown Hotel?
No, this hotel doesn't have a casino, but The Londoner Macao (1-min walk) and Venetian Macao Casino (3-min walk) are both nearby.
What is there to do at City of Dreams – The Countdown Hotel and nearby?
City of Dreams – The Countdown Hotel has an outdoor pool and a sauna, as well as a fitness centre and an arcade.
Are there restaurants at or near City of Dreams – The Countdown Hotel?
Yes, The Bar offers international cuisine. The dining venue will be unavailable from 7 October 2021 to 6 October 2023 (dates subject to change). Nearby restaurants include Feast (8-min walk), The Tasting Room (10-min walk) and Jade Dragon (10-min walk).
What's the area around City of Dreams – The Countdown Hotel like?
City of Dreams – The Countdown Hotel is a short 3-minute walk from City of Dreams and 3 minutes' walk from Venetian Macao Casino. Travellers say that this hotel is in a good location.

Reviews

8.6

Fabulous

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.5/10

Property conditions & facilities

Reviews

8/10 Very good

One night stay in countdown
There were quite some disturbing issues during the stay, I was in a rush to take my car and leave however I need a stamp from the check in desk, the stamping process took abnormally long and it was found out that the machine was jammed and they had me waiting while they try to take the ticket out, it took about roughly 10 mins, they could’ve done a better job in problem solving, such as giving me a new ticket straight away, or contacting the gate keeper to open the parking gate for me to leave. Aside from this fact, the window view from our room was a let down due to the dirtiness of the windows, stains and dusts showing how long the windows were left without cleaning, the price weren’t especially cheap for the stay yet compared to my other stays in Sheraton, parisian and Venetian, we all got free upgraded rooms. Aside from these facts the rest of the services and gastronomic experiences were very good. Especially the room service hainan chicken rice that I ordered that night.
Brian, 1-night trip
Verified Hotels.com guest review

8/10 Very good

3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Sarandona, 1-night trip
Verified Hotels.com guest review

4/10 Fair

It's more about value. For this price, the quality of the room and overall just doesnt worth it. You can have many other choices if you are paying this price per night
2-night family trip
Verified Expedia guest review

6/10 Good

Wai Ling, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The bath tub is a bit too small. Also the pillows are just soft. But other than that, this hotel is pretty good.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Good, they don't accept union pay as deposit, will take 21 days to refund if use credit as deposit, I used cash instead but takes a long time to check out
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good location, close to the new metro station. Room is spacious & clean with good view.
1-night family trip
Verified Expedia guest review

8/10 Very good

Location is great for the airport and ferry terminal.
Lynette, 2-night family trip
Verified Expedia guest review