2/10 Poor
25 August 2024
Keep away. Booked an apartment with a terrace and got placed in an inferior apartment. Found out about the switch when I checked in. By then it was too late. Had I known about the apartment I booked was not available, I would have cancelled and stayed somewhere else. I received an insignificant refund for my "inconvenience," which was basically a refund to reflect the difference between inferior apartment's rate and the more expensive apartment that I booked. Extremely disappointed with Nest (whom I think scammed me) and Hotels.com was of little help.
Vincent
Vincent, 4-night trip
Verified Hotels.com guest review