The place was cute when we arrived. Staff greeted us with a smile, gave us our room keys, and the wifi password. When we entered our “Family Suite”, it was a single room and bathroom. We traveled with a 3 and 1 yo so during their naptime, we had to sit quietly in the dark. The whole point of booking an actual suite was to have the kids in one room and we could watch TV or have a conversation in another room. The room was advertised to be 1,000 sq ft. I have lived in 1k sq ft and this doesn’t come close. There’s very little room for small kids and there’s metal/iron furniture so my 1 yo has a large bruise on her face after she fell face first into one of the iron chair legs. The floors were so dirty as well. The staff either don’t clean or they just move the dirt around. Our feet and socks became brown/black with dirt after 10 minutes of walking around. The place wasn’t completely horrible. It was quiet and the linens seemed clean. For what we paid, we could’ve rented a small house and gotten so much more. What irks me the most was the lying from hotels.com and this hotel. Don’t falsely advertise a place to people. When I brought it up with the staff, they said I should have brought it up to them when we arrived, but they should have put us in the correct room from the start. Plus, how do I know they aren’t going to retaliate? I don’t know them and I don’t trust people especially when they are willing to lie.