Select Hotel Berlin Gendarmenmarkt

I thought that the shown price was an offer (it showed 43% discount), but it was the regular hotel daily price (a misleading advertisement). The only elevator broke right after we arrived, and it remained broken until the last hour of our leaving. Also, the breakfast is not included in the price (this information is not given in Hotels.com website, or it is well hidden if I couldn't see it). Also, they say the price for a single person and a single breakfast, but I understood when I listened to them that it was the overall price (they said the word "overall") for all days I was at the hotel. So, the lack of information and the lack of a second elevator are big problems there. On the other side, the staff are friendly, they are not arrogant when talking to us, even with those problems. Some information for the guests are scattered through different and separate flyers. Perhaps a unique minibook (2 or 3 pages including price of additional services, breakfast, stay, rules, conditions, etc) is enough. The location is great.

Nice personnel but too cold room, thin walls and smelly bed wear.

Very noisy room because of the busy street next to the hotel. Otherwise no complaints.

I paid upfront for the hotel room and arrived around 13:30 One person was being served by one member of staff whilst another member of staff had her back to the waiting customers The staff member continued to make us all wait and I was next in line 10 mins later she calls and asks for some form of ID. I show her my name and booking code. I give her my health card that has my photo on it and the credit card used to pay. That should be sufficient. I've never been told that I must provide my passport in 12 years. I live in Germany and don't have the passport always for fear of it being stolen - I've had a wallet stolen whilst residing in Germany and it's a hassle to get things replaced She then lectured me as though I was a schoolboy - all in spite of me having paid for the room (I'm 39), shown her photo ID, etc. By this stage we had spoken only english - she had no idea that I spoke any German (I'm not bad at German) and when I complained she continued only in German believing that I would not understand her. I replied in German as she scowled at me and informed her that the room had been paid for and that the credit card had been shown and indeed only necessary to have photo ID proof as given. A longer queue of 6 had formed and we witnessed her exercise questionable 'customer service' Room itself was basic and quite ugly - toilet not clean First and last time that I stay at this hotel - very poor all round and there are many better hotels to be found in Berlin