We had a great stay with Retrome! The customer service was great. I got an email after booking, explaining that the front desk is open 9-5 and asking when I expected to arrive. They offered to store our luggage.
Upon arrival, checkin was quick and easy. They got a room ready for us early, as they knew we would be arriving around 11am. We got a tour of the hotel and were in our room in 15 minutes. The staff was very friendly.
The room was more spacious than I expected, had two chairs, side tables, a soft and very comfortable bed (exceeded expectations), shelf, clothing rack, etc. There was a kitchen we had access to on the floor.
The hotel was very quiet and clean. The neighborhood is super cute, with great food options. Walking distance to both metro lines, VERY close to trams and busses.
The wifi signal strength varied. Sometimes it was great, sometimes it wasn't strong enough to connect. This was not an issue for us, as we had cellular data. Could be an issue if you don't.
On our last day, there was no hot water. When the checkout time was coming up, I talked to the man at the front desk and he offered to let us stay late until the warm water was back. We went to lunch and took hot showers afterwards. It was a minor inconvenience, but would've been awful had they not let us stay later (or if we had early morning plans).
Overall, fantastic stay~