As a frequent traveler, I decided to book Pullman for three nights due to its location.
Pros:
1.The hotel itself is nice, with modern facilities since it’s relatively new and some staff are friendly
Cons:
1. My experience at breakfast on the first morning wasn’t great. One of the staff members was quite strict and ignored my request for a regular table, instead insisting I take a high chair—despite me specifically asking otherwise. She told me unapologetically that I was alone and the place will be full. That's why I arrived early at 7 AM and could see plenty of empty tables. It set a bad tone for the day, especially since my legs weren’t in great condition. I ended up just having a quick coffee while standing and left. The experience was disappointing that I decided to skip breakfast the next day. That said, other staff members seemed fine.
2. On my second day, housekeeping seems forgot to pick up a used wet towel left on the floor.
3. On 3rd day, I lost my USB-C cable, so I called the front desk to ask if they had a spare I could borrow—my phone was out of battery, and I needed to book a Grab. Without much thought, the staff immediately said that they don't have it without offering any options. Due to urgency, I went down to the lobby and asked again, suggesting maybe they could charge my phone for a few min.The staff remember me told me just to buy one at the nearest shop. It was surprising that a hotel of this level didn’t have a single spare cable available.