The amazing staff with a very optimal location definitely outweigh some infrastructural issues. If you are in for a relatively short stay, NOT in super hot July/super cold January, are younger than 55, this is a very optimal choice.
The hotel is roughly 5 mins walk from the train station and roughly 5 mins walk to Duomo, as the building itself is part of the “Old Town” - one needs to tame their expectations regarding elevators and wide open spaces.
This said, leaking hoses, issues with water drainage and the general wear and tear of the infrastructure definitely have room for improvement.
But with all this, the staff went above and beyond: our heavy bags were carried, our brat children were tolerated. THANK YOU!