6/10 Good
21 January 2023
Beautiful, but unforgivable food issues.
While the rooms and pool areas are gorgeous, the food here was so unforgivably terrible in quality that this resort cannot be rated 5 stars and we could not return. The food served was prison cafeteria quality unless you were getting by solely on fresh fruit. Even cereals were soft and stale so there was no safe choice to get by. Bread was also often served stale. We survived on sun and cocktails and by no means had a BAD stay, but we could never return unless they resolved their deep quality issues with their food products and recipes. This is not the employees faults as they were all friendly and fabulous, especially our butler Diego and one of the entertainment workers, Gilberto. Bartenders were also friendly and fun.
Lastly, resort management needs to solve the issue of guest behavior with smoking. There were drunk guests smoking in pools bar side, even getting cigarette ash into the pool water. This was at the main pool. The elegance clubs were much better in vibes and overall guest etiquette so we spent most of our time here.
If Majestic can get its severe food quality issues resolved, and it will take a maximum overhaul here, we could return & give it 4.5 stars or so… but as of now, it just does not live up to its five star claims :(



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