I had multiple stressful situations at Dubrovnik where I desperately needed help from the local people and the hotel staff jumped in any way they could, to help me out.
My daughter somehow had a food poisoning episode where she was throwing up and had diarrhea. (1) The hotel staff called a local doctor at 10pm at night, (2) the hotel manager (the hotel owner’s son) personally volunteered to drive me to the only pharmacy that was open at the wee hours at night at the old town. If he were not there, there is no way I would have found the hole in the wall pharmacy that night, to get the medication that my daughter desperately needed, (3) the cook multiple times made white steamed rice (it is not in the menu, obviously) for my daughter’s diet, (4) they boiled water and iced it to room temperature as the doctor asked my daughter to drink only boiled water, (5) my return flight to US got canceled and I needed to rebook flight via a different airlines that necessitated me to stay back at the hotel 6 hours past the 11am checkout time – they let me extend my stay in my two rooms for free, for 6 hours. Any other hotel would have probably charged me fully or partially for this.
Other than that, great convenient location at Lapad with local restaurants and stores, easy to go to old town via Bus #6 in 15 min, bus station is five minutes away, and the air-conditioning is great, and a good restaurant downstairs. Lapad is a great place to stay at a reasonable price