4/10 Fair
3 February 2025
Needs work!
We checked in very late and had to be on the road by 6 or I would have demanded a different room or refund. The room smelt terrible. There were holes in the carpet throughout the room, the thermostat didn’t work- it was so hot! And the bedding for the pull out sofa bed was used (dirty) thankfully we had a few extra blankets and a pillow we packed to have for use. The two queen beds, the mattress was so worn out that even the slighter movement caused a loud squeaking noise so anytime someone moves we all woke. We have stayed here every year for the last 4 years and never had anything like this- which is why I was so surprised and very very disappointed. This room was terrible
Jennifer
Jennifer, 1-night family trip
Verified Hotels.com guest review