Novotel Citygate Hong Kong

Photo gallery for Novotel Citygate Hong Kong

Primary image
Seasonal outdoor pool
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Novotel Citygate Hong Kong

UNESCO Sustainable Travel Pledge

Novotel Citygate Hong Kong

4.0 star property
4-star Tung Chung hotel with outdoor pool, connected to a shopping centre

8.4/10 Very good

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Airport transfer
  • Gym
Map
51 Man Tung Road, Tung Chung, 0
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free airport shuttle
  • Fitness centre
  • Valet parking
  • Self parking
  • Seasonal outdoor pool
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Cheung Sha Beach - 12 min drive
  • Pui O Beach - 30 min drive
  • Hong Kong Disneyland - 23 min drive
  • Victoria Harbour - 35 min drive

Getting around

  • Hong Kong International Airport (HKG) - 5 min drive
  • Macau (MFM-Macau Intl.) - 50 min drive
  • Shenzhen (SZX-Shenzhen Intl.) - 54 min drive
  • Hong Kong Airport Station - 6 min drive
  • Hong Kong AsiaWorld Expo Station - 8 min drive
  • Hong Kong Tung Chung Station - 12 min walk
  • Free airport shuttle

About this property

Novotel Citygate Hong Kong

Located only 3 mi (4.8 km) from the airport, Novotel Citygate Hong Kong offers a free shuttle (available at scheduled times). The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Essence, one of 3 restaurants, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include a bar/lounge, a fitness centre and a children's pool. The pool and location get great marks from fellow travellers.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 440 rooms
  • Arranged over 23 floors

Arriving/Leaving

  • Check-in time from 2 PM until 5:30 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free wired Internet access in rooms

Parking

  • On-site self-parking (HKD 250 per day)
  • On-site valet parking (HKD 250 per day)
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle from 6 AM to 11:30 PM

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10 AM on weekdays and 6:30 AM–11 AM on weekends
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay free
  • Children's pool
  • Playground

Working away

  • 7 meeting rooms
  • Computer station
  • Conference space (4790 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • Seasonal outdoor pool
  • Shopping centre on site

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • 40-inch LCD TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Alarm clock
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free wired Internet
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs

Special features

Dining

Essence – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Olea – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Open daily.
Andante – This bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Happy hour is offered. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: HKD 800.00 per night

Optional extras

  • Breakfast costs between HKD 178 and HKD 178 per person (approximately)

Renovations and closures

This property is closed from 1 March 2022 to 31 October 2022 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 1 January to 31 March:
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for HKD 550.0 per day

Parking

  • Self-parking costs HKD 250 per day
  • Valet parking costs HKD 250 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 8:00 PM
  • The seasonal pool is open from April to December

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards and cash.

Also known as

Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Frequently asked questions

Overall score and ratings

8.4

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.3/10

Property conditions & facilities

7.7/10

Eco-friendliness

10/10 Exceptional

Friendly reception desk. But utilities like Charging batteries of cell phone in room not working. Room smells
Paula, 1-night trip
Verified Expedia guest review

6/10 Good

Andreas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

YI, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Andrea, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Poor Cleanliness...
I dont know if it is due to peak time during holidays (31-Dec to 2-Jan, 2021), but room cleanliness is extremely poor. Toilet seems not cleaned and was very dirty. The bathroom sink has toothpaste stain left.. Kind of horrible especially during pandemic time.
2-night family trip
Verified Hotels.com guest review

6/10 Good

Small twin beds not fit for family trip
Convenient location. Check-in at 2:30pm but front desk said no room was available and asked us to come back after 1.5 hours (geez…). When we came back at 4pm, they still said no room was ready and they needed another 15 mins…When we finally got into our room, it’s been 4:30pm already. Hotel offered 2-hour late check-out as compensation. Anyway, check-in experience was totally unpleasant. We booked a twin bed room for our 2-night family trip. However the bed was single-sized that couldn’t even accommodate 1 adult plus 1 kid to sleep on. I had terrible sleep time these 2 nights. They should not mention their rooms can accommodate 2 adults and 1 kid, which is totally misleading and wrong information.
Claudia, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel location is excellent. There are numerous shops nearby. We had a comfortable stay.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Tik Yee, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jose Lare, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review