Occidental at Xcaret Destination - All Inclusive

Photo gallery for Occidental at Xcaret Destination - All Inclusive

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On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
5 outdoor pools, pool loungers

Overview of Occidental at Xcaret Destination - All Inclusive

VIP Access

Occidental at Xcaret Destination - All Inclusive

4.0 star property
All-inclusive beachfront property with beach bar, near Xcaret Eco Theme Park

8.2/10 Very good

2,122 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is €627
Price available on 02/07/2022
Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 11 restaurants and 10 bars/lounges
  • 5 outdoor pools
  • Nightclub
  • Free children's club
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Beach towels
  • Children's pool
  • Beach bar
For families
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Cable/satellite TV service
Cleaning & safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Xcaret Eco Theme Park - 1 min walk
  • Ferry to Cozumel - 2 min walk
  • Xplor Theme Park - 4 min drive
  • Quinta Avenida - 17 min drive
  • Playa del Carmen Main Beach - 17 min drive
  • Playa del Carmen Maritime Terminal - 17 min drive
  • Playacar Golf Club - 18 min drive
  • Mamitas Beach Club - 19 min drive
  • Plaza Las Americas - 17 min drive
  • Punta Esmeralda Beach - 21 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 58 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.1 miles/21.1 km

About this property

Occidental at Xcaret Destination - All Inclusive

At Occidental at Xcaret Destination - All Inclusive, you can spend time at the beach enjoying beach massages, volleyball and beachside drinks, plus you'll only be steps from Xcaret Eco Theme Park. 5 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in deep-tissue massages. Le buffet, one of 11 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket property include 10 bars/lounges, a nightclub and a free kid's club. The helpful staff and family-friendly amenities get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 765 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:00 AM
  • 11 restaurants
  • 10 bars/lounges
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Playground
  • Children's games

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Ecotours
  • Snorkelling
  • Evening entertainment
  • Pool table
  • Table football
  • Ping pong
  • Golfing nearby

Working away

  • Business centre
  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Pool loungers

Facilities

  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 5 outdoor pools
  • Shopping centre on site
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Music library

Accessibility

  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairwells
  • Well-lit path to entrance

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 37-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Eco-friendly cleaning products provided
  • Recycling
  • Mobile key entry
  • Composting
  • LED light bulbs

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Dining

Le buffet – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Sonora Steak House – This restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.
Los Olivos – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
D Oriental – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.40 per accommodation, per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; guests can access their rooms with a mobile device; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property uses a grey water recycling system.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Destination All Inclusive
Occidental Grand Xcaret
Occidental Grand

Frequently asked questions

Overall score and ratings

8.2

Very good

9.0/10

Cleanliness

8.5/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

8.9/10

Eco-friendliness

6/10 Good

Nice vacation
Staff were super friendly. Food was average. Beach was nice and the close proximity to the parks is why we stayed there.
4-night family trip
Verified Hotels.com guest review

2/10 Poor

Rude attendants in restaurants; poor food choices food the same; everything closes early so not much todo after 7pm. The resort location is right off highway so unless you have a rental you are stuck watching Netflix or show that put on at 9:30pm
Angelina, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Do not recommend this property at all. It is such a shame as a lovely location, but you can basically only eat at the buffet which is average.
kim, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Much worse that before!!!
We stayed in this hotel before and loved it. After covid a lot has changed. Masks are required to get to restaurants and that is understandable due to restrictions. You will not get in without. I lost my mask on the way to restaurant in the downpour. Our building was pretty far so i asked if they have mask in restaurant. They didn't have masks in restaurants or front desk. In room we received 2 masks for entire stay. Housekeeping was cleaning out room daily and replaced towels but if always felt like they are not allowed to replace consumables daily or at all. For example there were apples in the room but they were not replenished. Water and coffee in the room wasn't always replaced same way. Sometimes we would get lees than needed. Coffee machines were being turned off in both diners at times and you could only get regular coffee from waiters. Where coffee machines were on you could get americano, espresso etc.. And THE WORST FOR LAST. we went to a vacation club meeting after we were promised discount on excursion. We received vouchers and bought excursion. Excursion was canceled at 10PM and we couldn't get our money back until 2 days later. (4 people!!) We spent 90 min in vacation presentation, 90 min buying excursion because rep was late, about 2 hours to get money back first time and another 60 minutes to get money. We lost about 4.5 - 5 hours each (4 people). Managers in vacation club were very helpful in resolving this problem but Mexican travel solution act like
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

PRASANNA, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Amazing Family Trip
This was our first family trip to Cancun! Everything was amazing! We loved the restaurant La hacienda we had amazing service with Juliana and Uri. They made our dinner there great. We would only suggest more authentic Mexican food at the buffets and switching it up a little more. Everything was amazing our rooms were great the hotel was beautiful definitely will stay again and recommend!
Magali, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

ELVA, 10-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Staff is tired, food is mediocre, restaurant procedures (wait lists/reservations) is deplorable, MANAGEMENT is failing. Room was very clean and comfortable, the facility overall is well maintained. Entertainment was good.
Rand James, 5-night family trip
Verified Expedia guest review

8/10 Very good

Alicia, 4-night trip
Verified Expedia guest review

6/10 Good

It's not bad, but it's nothing special either. I really didn't like how they make a big fuss about their "Royal Level" facilities and then point out that you aren't that. This really is a time share resort with some guest facilities. There is a hard sell to buy in but their approach is all wrong. I don't want to stay somewhere where half the guests are somehow lesser than the other half. The easiest example to point out is that it was almost impossible to get into any of the al-la-carte restaurants simply because they were always full with the Royal's and they can jump the queue. Dining was mediocre at the buffet and grew old after a couple of days. The buffet food was bland, humidity exposed and generally the same every day. There were two breakfast Buffets, only a single lunch buffet and a snack bar that served hamburgers and hot dogs. Essentially, the food wasn't bad but was boring. Perhaps it was just me, or perhaps it's a casualty of the covid pandemic, but there was no excitement in the resort itself. The staff don't smile anymore. It doesn't help that they are all wearing masks. There was no one to great us and say "hey... welcome to paradise". The information booth in each accommodations unit is really just a disguise for a Time Share sales office and they really didn't help us in any way at all. Guests at the resort are generally having a good time but the resort itself is just focused on keeping the lights. There's no personal experience to be had.
Bradley, 8-night family trip
Verified Expedia guest review