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Occidental at Xcaret Destination - All Inclusive

4.0 star property
Relax into an all-inclusive getaway where poolside tranquility meets family-friendly adventures by the ocean.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Poolside bar
Exterior
Interior entrance
Exterior
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Free breakfast
  • Pool
  • Spa
  • 24/7 front desk
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 11 restaurants and 11 bars/lounges
  • 7 outdoor pools
  • Free children's club
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Beach towels
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services

Feel at home (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's club (free)
  • Playground on-site
  • Private bathroom
  • Cable/satellite TV service
The price is €314
includes taxes & fees
29 Jan - 30 Jan

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(19 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.4 out of 10
Good
(38 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Private pool
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

7.8 out of 10
Good
(6 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Sofa bed
Premium bedding
Separate bedroom
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(14 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

8.0 out of 10
Very good
(33 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Sofa bed
Premium bedding
Separate bedroom
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

8.0 out of 10
Very good
(294 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(52 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Premium bedding
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Pool
Free breakfast
Spa
Airport transfer
8.8 out of 10, Excellent, (1275)
The price is €850
includes taxes & fees
21 Jan - 22 Jan
Hotel Xcaret Mexico - All Parks / All Fun Inclusive
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About the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

What's nearby

  • Xcaret Eco Theme Park - 16 min walk
  • Xplor Theme Park - 4 min drive
  • Ferry to Cozumel - 9 min drive
  • Playa del Carmen Maritime Terminal - 12 min drive
  • Playacar Golf Club - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.1 miles/21.1 km

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

Occidental at Xcaret Destination - All Inclusive offers a private beach where you can get a beach massage or play volleyball, plus you'll only be a five-minute drive from Xplor Theme Park. 7 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in deep-tissue massages, facials and body scrubs. El Pescador, one of 11 restaurants, serves seafood and is open for dinner. Other highlights at this all-inclusive property include 11 bars/lounges, a free kid's club and a fitness centre. Fellow travellers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 765 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 21
DONE

Children

    • Babysitting*
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 11 restaurants
  • 11 bars/lounges
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Local/corner shop
  • Children's games
  • Lifeguard on-site

What to do

  • On a private beach
  • Tennis
  • Beach volleyball
  • Archery
  • Mini golf
  • Snorkelling
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Golfing nearby

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Garden
  • Communal living room
  • Fitness centre
  • 7 outdoor pools
  • Shopping centre on-site
  • Arcade/games room
  • Spa services
  • 2 outdoor tennis courts
  • Sauna
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairwells
  • Well-lit path to entrance

Room amenities

Be entertained

  • 37-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

El Pescador – This theme restaurant specialises in seafood and only serves dinner. Reservations are required.
Steak House – This steakhouse only serves dinner. Reservations are required. Open daily.
Los Olivos – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
D Oriental – This theme restaurant specialises in sushi and only serves dinner. Reservations are required. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 1.58 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a security system and outdoor lighting on-site.
This property accepts credit cards and cash.
Cashless transactions are available.

Also known as

Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Destination All Inclusive
Occidental Grand Xcaret
Occidental Grand

Frequently asked questions

Does Occidental at Xcaret Destination - All Inclusive offer free cancellation for a full refund?
Yes, Occidental at Xcaret Destination - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Occidental at Xcaret Destination - All Inclusive?
Yes, there are 7 outdoor pools.
Are pets allowed at Occidental at Xcaret Destination - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Occidental at Xcaret Destination - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Occidental at Xcaret Destination - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM.
Is there an on-site casino at Occidental at Xcaret Destination - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (11-min drive) is nearby.
What is there to do at Occidental at Xcaret Destination - All Inclusive and nearby?
Have fun with on-site activities such as archery, snorkelling and volleyball and improve your game at the on-site tennis courts. Additional recreation on-site includes volleyball. Enjoy a swim in one of the 7 outdoor swimming pools or use the all-inclusive property's other amenities, which include 11 bars and a private beach. Occidental at Xcaret Destination - All Inclusive also has a sauna and a fitness centre, as well as an arcade and a garden.
Are there restaurants at or near Occidental at Xcaret Destination - All Inclusive?
Yes, there are 11 on-site restaurants, featuring seafood.
Does Occidental at Xcaret Destination - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Occidental at Xcaret Destination - All Inclusive like?
Occidental at Xcaret Destination - All Inclusive is a short 16-minute walk from Xcaret Eco Theme Park and 15 minutes' walk from Xenses Park. Travellers love the property's prime location.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Geraldine, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Geraldine, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Veronica, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Henry, 4-night trip
Verified Hotels.com guest review

8/10 Very good

When a room is bad, don’t put people in it.
The hotel is gorgeous but the wait to check in took over 30 minutes. We were pleased with the luggage delivery service. Food service staff, towel staff, drivers, and most everyone was wonderful. Front desk staff were not wonderful. Our room upon arrival was loud and cold. The thermostat was set to permanent cold air and could not be changed. The TV was stuck on with loud volume. The remote control didn’t work and we couldn’t unplug it. We called the front desk and someone arrived soon to inspect the tv. It was a bad remote control he said. As we froze in the room, I tried to warm up in the shower but no hot water arrived!! The hot water was out. I called the front desk to ask for a room upgrade and said we would pay anything to get out of that room but was told nothing was available and check back in the morning. We seriously considered leaving the property but with two kids, we stayed. The next morning, we called about the upgrade and were told nothing was available. The third day with cold showers, I went back to the desk to beg because we were so cold in the room and there was no hot water. It was such punishment- we would pay any price for an upgrade. They said no upgrade was available but placed us in a new building after maintenance confirmed our report about the water and thermostat. I wish they would have taken care of us on our first arrival instead of making a chunk of our vacation uncomfortable.
Victoria, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Generally it was a great experience specially with the interaction with nature and wild life most of the staff very helpful and friendly and special thanks to our new friend Israel Gonzalez from front desk on building 21 he was amazing and helpful
Jorge, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

JUAN, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it for our honeymoon
It was a huge amazing resort! Lots of walking. We upgraded to a royal suite and it was worth it! The staff everywhere were so kind and worked very hard to keep you happy! The oriental restaurant and the steakhouse were amazing! The Royal restaurant was wonderful too! The buffets were ok. Some good stuff, some not so great.We loved the resort and will definitely be back!
Jennifer L, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly people. Comfortable beds and great price
Salvador, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice place
Patrice, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

JESUS A, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fernanda, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Para comenzar el recibimiento en nuestro edifico 21 por Victor fue muy agradable, al igual el trato de su compañero. En el buffet la playa entre Diego Chavez, Luis y Carlos nos sentimos como en casa y con ganas de volver tan pronto podamos
Liliana, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was so nice and convenient. The staff are extremely nice and helpful. Golf carts all around the resort for easy transportation and many restaurant options. Amazing experience.
Maryam, 5-night trip with friends
Verified Expedia guest review

2/10 Poor

Oct 2024, My family and I stayed one week at this resort. Each day in this room we had horrible water smell and brown water from the sink and shower. The water pressure fluctuated heavily. I had to double check this was listed as a 5 star resort. I have been to motel 8s with nicer rooms and cleaner water. The second night at the resort, we noticed water stains on the ceiling of our room along with drywall damage. We notified the staff. A reparman arrived and said "wow" he took a photo and left. No room change. The third night, we had a heavy rain storm. My room had a huge water leak, water poured in our room in two locations. The light socket above the tv, which poured water on my samsung tablet. The second leak was near the ac vent. This leak created a 5 foot puddle in the room, and the noise of the water splashing awoke me at 5am. The hotel staff changed our room. However, did not feel the need to compensate My family for our troubles. The new room was adequate but still had maintenance issues as the shower door did not close. Water leaking through electric outlets is extremely dangerous. I will not subject my family to this resort again. Something they don't tell you anywhere is the number of times you can have dinner at the restaurants depends on the nights you stay. We stayed one week and were allowed 4 dinner reservations.
Jose David, 7-night family trip
Verified Expedia guest review

6/10 Good

Bad experience at check in
Francisco Arciga, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Clean place and the hotel stuff was very friendly and nice.
Gladys, 8-night family trip
Verified Expedia guest review

8/10 Very good

Beautiful grounds. As a platinum VIP, I wasnt given any upgrades and was asked to pay for late checkout and declined for early checkin. I asked for a partial refund for a park pass I wasnt going to use due to rain. No help there either.
Rajiv, 3-night family trip
Verified Expedia guest review

6/10 Good

It’s a beautiful hotel that requires a lot of walking. Food is average staff was friendly at first but when we decided not to entertain the idea of booking with the Barcelo Group, the attitude changed towards us. The one thing I disliked the most is how insistent the staff was on promoting The Barcelo Group, insinuating several times that Expedia was ripping me off. Expedia customers do receive different treatment from The Barcelo Group customers.
Gerardo, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

An amazing stay at this resort. Food options are good, they have little shops for just about anything, and they offer free live music/performances. This resort is also a great place to stay if anyone is planning to visit Xcaret and Xplor parks.
Giselle, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was exelente
Mario, 5-night family trip
Verified Expedia guest review

6/10 Good

Check in staff was rude and room did not have hot water
Alondra, 2-night trip
Verified Expedia guest review

8/10 Very good

Great wildlife experience
Alexis, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Marcos, 5-night trip
Verified Expedia guest review

8/10 Very good

The food was not good, it was a typical buffet. It was lacking entertainment and the shows that they had started at 9:30 which I think is a little late. The property was beautiful, amazing views and I like that they have adult only areas in the beach and swimming pools.
Norma, 5-night family trip
Verified Expedia guest review