Royal Sonesta San Juan

Photo gallery for Royal Sonesta San Juan

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool cabanas (surcharge), pool umbrellas

Overview of Royal Sonesta San Juan

Royal Sonesta San Juan

4.0 star property
Upmarket beachfront hotel with spa, near Isla Verde Beach

8.2/10 Very good

1,182 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is €389
Price available on 31/07/2022
Map
5961 Isla Verde Avenue, Carolina, 00979
Main amenities
  • On the beach
  • 2 beach bars
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Valet parking
  • Self parking
  • Pool bar
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Isla Verde
  • Isla Verde Beach - 4 min walk
  • Carolina Beach - 5 min walk
  • Balneario de Carolina - 17 min walk
  • Pine Grove Beach - 2 min drive
  • The Mall of San Juan - 5 min drive
  • Museo de Arte de Puerto Rico - 5 min drive
  • Centro de Bellas Artes Luis A. Ferre - 6 min drive
  • Casino del Mar at La Concha Resort - 6 min drive
  • Parque La Ventana al Mar - 6 min drive
  • Condado Beach - 7 min drive

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) - 6 min drive

About this property

Royal Sonesta San Juan

At Royal Sonesta San Juan, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a five-minute walk of Carolina Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages at the spa. Aleli serves breakfast and offers pool views. Other highlights at this upmarket hotel include 2 beach bars, a poolside bar and a fitness centre. Fellow travellers say great things about the airport proximity and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 398 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, 2 per room, up to 31 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (USD 25 per day; includes in/out privileges)
  • On-site valet parking (USD 32 per day; includes in/out privileges)
  • On-site motorhome/coach/lorry parking (fees apply)
  • On-site extended parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 beach bars
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's menu

What to do

  • On the beach
  • Bike rentals nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • 16 meeting rooms
  • Computer station
  • Conference space (24000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 42-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Brisas Zen Spa has 4 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Aleli – Overlooking the pool, this restaurant serves breakfast and light fare. A children's menu is available.
Ruths Chris Steakhouse – This steakhouse specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
SAK-I – This restaurant specialises in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Ocean Breeze – This beachfront restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Akua Bar – This poolside bar serves lunch, dinner and light fare. Happy hour is offered. Open selected days.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Deposit: USD 100 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Service fee: 21 per cent

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 29 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100 per pet, per stay

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Self-parking costs USD 25 per day with in/out privileges
  • Valet parking costs USD 32 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

InterContinental San Juan Hotel
InterContinental San Juan
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Resort Carolina
InterContinental San Juan Resort
InterContinental San Juan Carolina
InterContinental Juan Carolin
InterContinental San Juan
Royal Sonesta San Juan Hotel
Royal Sonesta San Juan Carolina
Royal Sonesta San Juan Hotel Carolina
Royal Sonesta San Juan Puerto Rico Resort

Frequently asked questions

Overall score and ratings

8.2

Very good

8.8/10

Cleanliness

8.5/10

Staff & service

8.1/10

Amenities

8.8/10

Property conditions & facilities

8.7/10

Eco-friendliness

4/10 Fair

Tashfeen, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good
Ileana, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

anthony, 6-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel is in a excellent location. It needs more personnel to maintain the pool free of leaves from the trees. Close to VivoBeach Club where they have great concert series. This weekend they had Black Eye Peas.
Luis, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Couple getaway refresher
I do read reviews and ppl have there opinions however my husband and I enjoyed every part of this hotel stay.. I would go again and recommend to others…did our room have a microwave no but they probably have rooms with it and we could have probably asked for one did we need it nope. The room was completely comfortable I didn’t like pillows but my pillows at home were and are fit for me so that’s not a complaint. Every staff member we encountered was the best. It was worth every penny and we really enjoyed ourselves. The food the service the pools the beach everything was great
Celeste, 5-night trip
Verified Hotels.com guest review

8/10 Very good

This is our second time staying at this hotel this year, and overall it’s a good place to stay. The beach, the pool, the bars and overall location is perfect. The level of cleanliness has always been something we look forward to and the royal sonesta doesn’t disappoint. The downside to these stays consistently has been wearing those very uncomfortable bracelets they make you wear, please consider upgrading to cloth (like other hotels in the area). Also, the towel system is outdated, for the amount of money we are spending in this hotel, I think tracking the towels are ridiculous, please consider changing that as well. Overall great people, great location and good stay.
2-night trip
Verified Hotels.com guest review

8/10 Very good

kim, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel
Steven, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful resort
The Royal Sonesta is definitely a beautiful resort. The rooms have an amazing view. The pool area is very nice and clean and so are the beaches. Cons, the shower had a curtain and no lip, so the floor was constantly wet. The chairs were taken up every morning by people "saving chairs" even though they never used them. The resort should do a better job monitoring this. Nothing more frustrating than not being able to get a decent seat near the pool. The beach is crowded and it's a very commercial area. Just very busy. Also, typical of most resorts, the food is over priced and just ok. I would stay again for the cleanliness alone.
Amy, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

LUCY, 1-night trip
Verified Hotels.com guest review