They sold me a room that was supposed to have 2 twin sized beds. We got there and found out that it was actually just a king sized bed frame with two twin sized mattresses on it. Way too close together for comfort. I ended up sleeping on the floor.
I tried to talk to management about their false advertising and they just wasted my time. The only thing they offered was to cancel a night of my reservation. We needed somewhere to sleep in London that night, so I didn't take them up on that.
The rooms were very new and trendy looking. They were very clean, but there was tons of dust on any surface above eye level.
The rooms were small and cramped. There's no lobby or anywhere in your room to sit down and relax at the start or end of your day. Your only options are to sit in the provided fold out chairs, or your bed.
If you're looking for an expensive place to sleep and take a shower, this place is great. But I'll be looking elsewhere for my next trip to London.