6/10 Good
11 February 2025
Not a five star experience.
The room was nice, but definitely dated. The check in the gentleman was nice, but there was just really no service. They could not walk us to our room which we expect in a five star hotel, especially when you’re staying in the overwater premium bungalow. The fixtures in the bathroom were dated and had lots of grime on them. Also, the ice maker across from our room was broken, and it looked like a had been broken for a long time. Half of the equipment in the gym was broken. We ordered a burger from room Service, and ordered at medium rare and it was an overcooked hockey puck. They brought another one and it was the same thing. The room service lady was super nice. The snorkeling off the room was a 10 out of 10 we actually never ate any more meals in the hotel and people were generally nice but the hotel is just a little tired and after coming from a five star resort in Bora Bora, this was not even close to a five star experience. Very expensive for the service we received.
Scott
Scott, 4-night trip
Verified Hotels.com guest review