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All properties in San Juan, Puerto Rico
1 room, 2 adults

DoubleTree by Hilton San Juan

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Children's pool
  • Free WiFi
105 Avenida de Diego, San Juan, 00914, Puerto Rico

4-star hotel with full-service spa, connected to a shopping center, near Condado Beach
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Children's pool
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The staff were very friendly and the cookies on arrival (and departure; and in between!)…May 23, 2019
  • Fresh cookies everyday nice whirlpool n pool nice have to make a appointment due to…Sep 21, 2020

DoubleTree by Hilton San Juan

from €114
  • Deluxe 1 King Bed Balcony
  • Deluxe 1 King Garden View
  • Standard Room
  • Standard 1 Queen Bed
  • Deluxe Room, Multiple Beds, Balcony
  • Deluxe Room, Multiple Beds, Garden View
  • Room 1 King Bed, Corner
  • Room, 1 King Bed Accessible
  • Room, 1 King Bed, Non Smoking

What’s around DoubleTree by Hilton San Juan

Landmarks

  • In a national park
  • Condado Beach - 29 min walk
  • Carolina Beach - 42 min walk
  • Puerto Rico Convention Center - 44 min walk
  • Casino del Mar at La Concha Resort - 18 min walk
  • Jose Miguel Agrelot Coliseum - 44 min walk
  • Playa Ocean Park - 5 min walk
  • Museo de Arte de Puerto Rico - 5 min walk

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 9 min drive
  • Sacred Heart Station - 27 min walk
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 184 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Valet parking * on site

Offsite

  • Free beach shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Free bicycles on site
  • Ecotours on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 7000
  • Conference space size (meters) - 650
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2008
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Bathrobes
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
Be entertained
  • Flat-screen TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Cloud Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Cafe Pierre - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Starbucks Coffee - Overlooking the garden, this coffee shop specializes in pizza and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Silk - Overlooking the garden, this restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Recreation

On Site

  • Spa tub
  • Free bicycles on site
  • Ecotours on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

DoubleTree by Hilton San Juan’s small print

Also known as

  • Doubletree Hilton Hotel San Juan
  • Doubletree By Hilton Juan Juan
  • DoubleTree by Hilton San Juan Hotel
  • DoubleTree by Hilton San Juan San Juan
  • DoubleTree by Hilton San Juan Hotel San Juan
  • Doubletree Hilton San Juan
  • Doubletree San Juan
  • Hilton Doubletree San Juan
  • San Juan Doubletree
  • San Juan Doubletree Hilton
  • Doubletree By Hilton San Juan Hotel San Juan
  • Hotel Pierre Puerto Rico
  • DoubleTree Hilton San Juan Hotel

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: 20 percent of room rate

Resort fee inclusions:

  • Pool access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Internet access (may be limited)
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking costs USD 17 per day with in/out privileges

Valet parking costs USD 20 per day

Breakfast costs between USD 3.00 and USD 17.95 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for DoubleTree by Hilton San Juan

  • Does DoubleTree by Hilton San Juan offer free cancellation for a full refund?
    Yes, DoubleTree by Hilton San Juan does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at DoubleTree by Hilton San Juan?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at DoubleTree by Hilton San Juan?
    Yes. Self parking costs USD 17 per day. Valet parking costs USD 20 per day.
  • Is there a pool at DoubleTree by Hilton San Juan?
    Yes, there's an outdoor pool and a children's pool. Guests have 24-hour pool access.
  • Are pets allowed at DoubleTree by Hilton San Juan?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at DoubleTree by Hilton San Juan?
    You can check in from 4 PM to midnight. Check-out time is 11 AM.
  • Are there restaurants at or near DoubleTree by Hilton San Juan?
    Yes, there are 3 onsite restaurants.

Recent reviews

Superb 9.0 From 575 reviews

Exceptional 10.0
Awesome
This hotel feel like home. Amazing customer service and the location is perfect. A lot of restaurant around the hotel
Dayana, us2 night trip
Poor 2.0
They tie up your money on your credit cards for amounts that they claim is for room but then they charge you for room and you have to wait for them to put back your deposit.
Jamel, us3 night trip
Exceptional 10.0
Pretty Good
Our stay was great. We stayed in Guanica for a few days and then stayed at the Double Tree to explore San Juan. Lots of great food around there. Good to have the shuttle option to the beach. Also, they’ll write you a letter (day pass) if you want to have a pool day at the Courtyard Marriot at Isla Verde.
Roman, ca1 night trip
Exceptional 10.0
Excellent
Excellent trip! Stayed there before with a group of friends.Was glad to see hotel in great shape after hurricane.
Denfield, us1 night family trip
Exceptional 10.0
Nice hotel but a little too open to locals
My stay at this hotel was great. Within walking distance to many things and a 24 hr store across the street. The only issue was we were not able to even enjoy the hot tub because on the one night we tried on 1/4/2020. There were 4 local boys smoking pot in the hot tub. One of the boys was speaking nasty towards me and my 70 year old mom. We were very uncomfortable and were not able to enjoy. It was obvious these boys have friends or family working here and this was the norm for them.
Jessica, us2 night family trip
Fair 4.0
Find a better option
The hotel is ok. However it was sold as incredible. We paid through the nose for one night. Made it look like we were getting a balcony and it was on the beach. Instead it was a patio with folding chairs that merged with the pool area. And they offered a golf cart ride to the PUBLIC beach (which was decent). Also were told we had a large double bed room. Instead it was one double and a Murphy bed out of the wall. Tiny! Bathroom also tiny. Pool was tiny as well. Decent Cafe but no bar. Also didn't get checked in until 4pm!!!!! The hotel was ok , just overpriced and very misleading. And on top of that then charged us a $75 resort fee!!!
Michael, us1 night family trip
Exceptional 10.0
Awesome place!
It was a great stay. It was only for one night but it was worth it. Great customer service. Lots of restaurants and markets at walking distance for our convenience.
Ruth, us1 night family trip
Exceptional 10.0
Great place to stay!
Very nice hotel; great rooms, facilities, location and staff
Lisa, us1 night family trip
Exceptional 10.0
Late but still welcome
We arrived well after midnight due to flight delays. We were warmly greeted and provided with fantastic room. We would definitely stay here again.
Amy, us1 night trip
Exceptional 10.0
Perfect Hotel if Cruising out of from San Juan!
Perfect for a Pre or Post Cruise stay. Close to Condado area Hotels and nice Restaurants close by. Grocery store across the street from Hotel. Starbucks right next door to Hotel.
us1 night trip

DoubleTree by Hilton San Juan

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