Stayed here two nice with my sons. Overall, it was a good stay. We arrived at 11 am although we knew check-in was at 3. We were told we could get our room once ready. Ok, no worries. We relaxed in the lobby for a bit then asked for a luggage storage. (This wasn’t proactively offered to us). We returned at 1:45. Room still wasn’t available. Ok, no problem. Considering we reserved a more expensive family room, it would’ve been a nice gesture to get us our room sooner. At 3:02 I approached the desk and was told the room still wasn’t ready. What?!? I asked what I would get as compensation since it was now after 3. A manager came over and said room was ready. That was it. They knew I wasn’t happy. The Family Room is actually two adjacent connecting rooms. Ok, no worries. But the inner door was locked. Minor inconvenience. The Thermal Spring pools are really nice and I would recommend this hotel simply for those. The sauna was not in operation however. And on the second night we were kicked out of the pool 10 mins before closing. Overall, nice hotel. Great amenities. 5 km/3 miles from the chain bridge but easy to reach. Bolt scooters parked outside are a nice added convenience as well. I would recommend this place. Just don’t expect 5 star service.