Crowne Plaza Adelaide, an IHG Hotel

Photo gallery for Crowne Plaza Adelaide, an IHG Hotel

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Pool
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Crowne Plaza Adelaide, an IHG Hotel

Crowne Plaza Adelaide, an IHG Hotel

4.5 star property
Luxury hotel with restaurant, near University of Adelaide

8.4/10 Very good

245 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
  • Bar
Map
27 FROME STREET, Adelaide, SA
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Self parking
  • Coffee shop/cafe
  • Conference centre
  • 4 meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Adelaide Central Business District
  • University of Adelaide - 3 min walk
  • Adelaide Botanic Gardens - 7 min walk
  • Rundle Mall - 8 min walk
  • Adelaide Zoo - 11 min walk
  • Adelaide Casino - 13 min walk
  • Adelaide Convention Centre - 16 min walk
  • Victoria Square - 16 min walk
  • Adelaide Oval - 18 min walk
  • Women's and Children's Hospital - 20 min walk
  • Adelaide Central Market - 20 min walk

Getting around

  • Adelaide, SA (ADL) - 20 min drive
  • North Adelaide Station - 5 min drive
  • Adelaide Station - 12 min walk
  • Pirie Street Tram Station - 13 min walk

About this property

Crowne Plaza Adelaide, an IHG Hotel

When you stay at Crowne Plaza Adelaide, an IHG Hotel, you'll be within a 15-minute walk of Rundle Mall and Adelaide Casino. Guests can visit the fitness centre for a workout or grab a bite to eat at Koomo, which serves Japanese cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge and a terrace.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 329 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered on-site self-parking (AUD 30 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop

Taking the kids

  • Children's menu

Working away

  • 4 meeting rooms
  • Conference centre (4844 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Built in 2020
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Hand-held showerheads
  • Height-adjustable showerheads
  • Well-lit path to entrance
  • Step-free path to entrance

Languages spoken

  • English

Room amenities

Be entertained

  • 50-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps

Special features

Dining

Koomo – This theme restaurant specialises in Japanese cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Lina10 – This poolside rooftop bar specialises in fusion cuisine and serves brunch, lunch, dinner and light fare. A children's menu is available. Open selected days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of AUD 39 for adults and AUD 19 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 1.5 per cent

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Covered self-parking costs AUD 30 per night with in/out privileges

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 9:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Crowne Plaza Adelaide
Crowne Plaza Adelaide, An Ihg
Crowne Plaza Adelaide, an IHG Hotel Hotel
Crowne Plaza Adelaide, an IHG Hotel Adelaide
Crowne Plaza Adelaide, an IHG Hotel Hotel Adelaide

Frequently asked questions

Overall score and ratings

8.4

Very good

9.2/10

Cleanliness

8.7/10

Staff & service

8.5/10

Amenities

9.0/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

Great stay!
Excellent customer service, comfortable room and restaurant was lovely!
1-night trip
Verified Hotels.com guest review

8/10 Very good

Ian N, 1-night trip
Verified Hotels.com guest review

8/10 Very good

m, 2-night trip
Verified Hotels.com guest review

6/10 Good

Jo, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great place to stay but still can be improved.
The hotel is great but still there is a room for improvement. Firstly the exhaust in the bathroom was not working. Secondly there is not a easy way to visit/go to parking directly from the inside the hotel. The best part of the hotel is the checkout functionality in the TV itself.
Hemen, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

The hotel charged me $60 extra fir early check in ,which I find it ridiculous.Since room is available,why can’t they just offer the room to us without any additional charges,after all it’s a 4.5 star hotel, where is the so call service!!!!!
Saik Chye Richard, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Erin, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Unpleasant stay
I book a 8 nites stay.arrived around 9am,check out day is 6am.Due to Easter hols,i had my rm paid at a high rate..hotel reception Wendy was very very unhelpful upon my arrival.Cos of swab test I was told upon arrival to wait for test result before I cld leave my rm.Wendy do not allowed me to pay for my early check in due to htl was fully book which is not true.we had an overnite flt n after going for seab test.we were very tired n need a place to rest. She told us we can only hang around the htl lobby at lvl 10 till our check in time 3pm. All shops around htl are closed n will only open abt 11am.we had no choice but to wait at lvl 10 for our rms.when went to lvl 10,i try my luck again to check on rm.A very very kind lady..pls check out her name and send my rdgs n big thk u to her.she told me she cld give me a rm in 15 mins time and she didnt even charge me for early check in.I was trying to thk her during my stays there but I cldnt see her. As for rdgs to the rm..they only give 2 small bottles of water upon arrival only.other days if u need is charge $2/bottle. Shower cap n vanity also upon arrival..everynite when im back to the rm I had to call reception to ask for it and i was told if i need it everyday is upon request. Crowne is definitely like a budget htl to me. If i pay for a budget htl rate i can accept..but im paying for a 5 star rating.staff around wasnt friendly except the server Miram.the only thing I enjoy during my stay was a high power hairdryer.
Mui Eng, 8-night family trip
Verified Hotels.com guest review

6/10 Good

Not if you want a relaxing stay
The room itself was fine, comfortable and clean but pretty much everything else was disappointing. We arrived at check in time 3pm and no parking cards were available. Check in was very slow with staff showing no interest of the growing line of guests arriving.The hotel itself is nice enough though the common areas are noisy. The bar is right next to the pool and reception with noisy kids running around ( not the hotels fault just lazy parents ) so not a great place for a quiet drink. The restaurant ( Koomo ) was disappointing for dinner though breakfast in the same area was very nice. Overall for a price of mid $300's a night I would expect better and there is better in Adelaide.
Ross, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Matthew, 3-night trip
Verified Hotels.com guest review