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Omni Hilton Head Oceanfront Resort

4.0 star property
Unwind by the ocean in style. From sandy beaches to serene spas and outdoor activities like yoga on your doorstep – it’s all here for you.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Omni Hilton Head Oceanfront Resort

3 outdoor pools, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
Courtyard
Luxury Suite, 1 King Bed, Oceanfront | Living room
Interior detail
3 bars/lounges, 2 poolside bars

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Connecting rooms available
  • Electric vehicle charging point
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 poolside bars
  • 3 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • 24-hour fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Valet parking
Feel at home
  • Children stay free
  • Cots/infant beds (surcharge)
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
The price is €226
includes taxes & fees
12 Feb - 13 Feb

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Suite, 1 King Bed (ADA, Island)

49-inch flat-screen TV with cable channels, Smart TV, pay films

Suite, 1 King Bed (ADA, Island)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 70 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed (Island)

49-inch flat-screen TV with cable channels, Smart TV, pay films

Suite, 1 King Bed (Island)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 70 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Oceanfront

Luxury Suite, 1 King Bed, Oceanfront | Living room

Luxury Suite, 1 King Bed, Oceanfront

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 93 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible, Courtyard View (Studio)

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 2 Queen Beds, Accessible, Courtyard View (Studio)

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Resort View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed, Accessible, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 70 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible, Courtyard View (Studio)

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed, Accessible, Courtyard View (Studio)

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible, Courtyard View (Studio)

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 2 Queen Beds, Accessible, Courtyard View (Studio)

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Accessible, Resort View (Roll In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 2 Queen Beds, Accessible, Resort View (Roll In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Resort View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed, Accessible, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Courtyard View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed, Courtyard View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49.6 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Resort View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 2 Queen Beds, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49.0 sq m
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Accessible, Resort View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 2 Queen Beds, Accessible, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Partial Ocean View

Studio Suite, 2 Queen Beds, Partial Ocean View

Studio Suite, 2 Queen Beds, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Partial ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Partial Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Resort View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

View from room

Luxury Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Courtyard View

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 2 Queen Beds, Courtyard View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2015
  • 49.6 sq m
  • Sleeps 5
  • 2 Queen Beds

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includes taxes & fees
22 Feb - 23 Feb
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About the area

Map
23 Ocean Lane, Hilton Head Island, SC, 29928-5121

What's nearby

  • Palmetto Dunes Club - 9 min walk
  • Palmetto Dunes Tennis & Pickleball Center - 11 min walk
  • Coligny Beach - 16 min walk
  • Shelter Cove Harbour - 7 min drive
  • Coligny Plaza - 10 min drive

Getting around

  • Hilton Head Island, SC (HHH) - 14 min drive
  • Savannah - Hilton Head International Airport (SAV) - 62 min drive
  • Area shuttle

Restaurants

  • ‪Island Bagel & Deli - ‬5 min drive
  • ‪Hilton Head Diner Restaurant - ‬5 min drive
  • ‪Starbucks - ‬6 min drive
  • ‪The Dunes House - ‬15 min walk
  • ‪San Miguel's - ‬5 min drive

About this property

Omni Hilton Head Oceanfront Resort

At Omni Hilton Head Oceanfront Resort, you can spend time at the beach enjoying beach umbrellas, yoga and sunloungers, plus activities such as surfing/body boarding, parasailing and windsurfing are nearby. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and reflexology. HH Prime, one of 2 restaurants, offers garden views, and serves breakfast and dinner. There are 2 poolside bars, a 24-hour fitness centre and in-room conveniences such as fridges and microwaves. Fellow travellers say great things about the pool and helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 323 units
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 21
    • Minimum check-in age is 21
DONE

Children

    • Up to 3 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Supervised childcare*
    • Children's club*
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 23 kg per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site valet parking (USD 32.10 per night)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–8:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Room service (limited hours)

What to do

  • On the beach
  • Beach yoga
  • Pro golf lessons
  • Shopping
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Surfing/body boarding nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (13988 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on-site
  • Golf clubs on-site
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Romance packages

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness centre
  • Adjacent to a golf course
  • 3 outdoor pools
  • Full-service spa
  • Golf clubhouse on-site
  • Golf pro shop on-site
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Step-free path to entrance
  • Pool hoist on site
  • Pool access ramp on site

Room amenities

Be entertained

  • 49-inch Smart TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress
  • Cot/infant bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave
  • Kitchenette
  • Cookware, dishes and utensils
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open selected days. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

HH Prime – Overlooking the garden, this steakhouse serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
XO Sports & Spirits – This restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Palmetto Market – This café serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Buoy Bar (Seasonal) – This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open selected days.
Breeze Bar (Seasonal) – This bar is located by the pool and specialises in American cuisine. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per day

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Destination fee: USD 3 per accommodation, per night
  • Resort fee: USD 44.40 per accommodation, per night
  • Resort fee inclusions:
    • Beach access
    • Beach towels
    • Fitness centre access
    • Health club access
    • In-room bottled water
    • In-room coffee
    • Shuttle service

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 16 to 35 for adults and USD 5 to 20 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Cots/infant beds are available for USD 26.75 per night
  • Rollaway beds are available for USD 37.45 per night
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 214 per accommodation, per stay (maximum USD 200.00 per stay)

Parking

  • Valet parking costs USD 32.10 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's outdoor lighting on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property does not allow recreational vehicles or motorcycles.

Also known as

Omni Hilton Head Oceanfront Resort
Omni Oceanfront Resort
Omni Hilton Head Oceanfront
Omni Oceanfront
Omni Hilton Head Oceanfront Resort Hilton Head Island
Omni Hilton Head Oceanfront Hilton Head Island
Omni Hilton Head Oceanfront
Omni Hilton Head Oceanfront Resort Resort
Omni Hilton Head Oceanfront Resort Hilton Head Island
Omni Hilton Head Oceanfront Resort Resort Hilton Head Island

Frequently asked questions

Does Omni Hilton Head Oceanfront Resort offer free cancellation for a full refund?
Yes, Omni Hilton Head Oceanfront Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Omni Hilton Head Oceanfront Resort?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Omni Hilton Head Oceanfront Resort?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 23 kg per pet. There's a charge of USD 214 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Omni Hilton Head Oceanfront Resort?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at Omni Hilton Head Oceanfront Resort?
Check-in start time: 4 PM; check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Omni Hilton Head Oceanfront Resort and nearby?
Have fun during the warmer months with activities such as beach yoga. Additional recreation nearby includes ecotours and segway hire. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Omni Hilton Head Oceanfront Resort also has 2 poolside bars and 3 bars, as well as a 24-hour fitness centre and a garden.
Are there restaurants at or near Omni Hilton Head Oceanfront Resort?
Yes, there are 2 on-site restaurants, featuring al fresco dining, American cuisine and garden views.
Does Omni Hilton Head Oceanfront Resort have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a fridge, a microwave and cookware.
Does Omni Hilton Head Oceanfront Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Omni Hilton Head Oceanfront Resort like?
Omni Hilton Head Oceanfront Resort is a short 9-minute walk from Palmetto Dunes Club and 16 minutes' walk from Coligny Beach. Travellers give top marks for the resort's prime location.

Omni Hilton Head Oceanfront Resort Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Friendly staff at Omni Hilton Head
From the time we arrived to the time we left, nothing but smiling friendly faces. The staff was great. Despite the cold weather, we enjoyed our visit to Omni in Hilton Head. Property appears to have been updated as our room was clean and very spacious. Nice little kitchenette and bar. Beds comfortable, etc. Certainly give the location, the property and the stafff all high marks. Plus its is literally in the beach…walk out pool area and your in the the beach.
John D, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel
Rooms are very nice and clean.
Tracy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Pete, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

KaYoung, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brandon, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sekhu, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Susan M., 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent experience
Friendly, clean, quiet, private beach access, beautiful property, private
Amanda, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Over rated
The bed was the hardest bed I’ve ever had. Cockroaches under sink and ants in the refrigerator. Also bathroom door didn’t fit the opening so you had to force it closed. In the middle of the night that makes a lot of noise and wakes up other. This is not what I expected from the Omni hotel.
Joseph, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fun on the Beach
We had a lovely 3 day family stay at the Omni Hilton Head Oceanfront Hotel. Great location, excellent amenities, large, comfortable rooms. What more could we ask for?
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brian, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great winter getaway location.
Superb hotel for that quiet getaway. Superb landscaping around heated outdoor pools and hot tubs.
Antony, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Steve, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tracey, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Anniversary Weekend getaway.
Wonderful location to spend our Anniversary long weekend - heated main pool, two heated hot tubs, many pool area bars, and spacious, very clean and recently refurbished rooms with balcony, chairs and table. Would definitely stay there again, especially for a special occasion.
John, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carol, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff
Very nice staff. Nice views.. large room. One of best burgers I’ve ever had.
Kris, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Christopher R, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Julian, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Diana Elizabeth, 4-night trip
Verified Expedia guest review

10/10 Exceptional

nice stay
The hotel and property were very nice. The rooms are large. The staff was friendly.
Tracie, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Our experience did not begin well due to a mix up with our room. Upon requesting (an hour before arriving to check in) that our room be close to a friend who was also staying at the hotel, our room type was downgraded from a King one bedroom suite to a regular queen quite; however, this change was not communicated or approved. When we realized the size of room had changed and requested our original room, we were told that it was not available. It took a hour of pushing back on their oversight/lack of communication to rectify the situation. The front desk staff/management lacked any customer service skills. No apology or understanding for their mistake. The resort is family friendly with nice amenities but is clearly old and being upgraded piecemeal. Our room AC unit was rusted and carpeting around it had water damage. Also, signage is insufficient and it’s challenging to know where to park and how to get to your hotel room. Beware, room service does not pick up the phone, making it impossible to order! A major drawback were the weddings/events that would limit our access to certain areas, including the main courtyard where the kids played games (ping pong, large scale chess, corn hole) and we spent time at the fire pit. It was disappointing when these areas were blocked off and unusable to us as paying guests for hours at a time every day of our four-night stay. While there were some redeeming qualities, the bad outweighed the good and I will not be staying again.
Amanda, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place
Sidney, 2-night romance trip
Verified Expedia guest review