Sarova Whitesands Beach Resort & Spa

Photo gallery for Sarova Whitesands Beach Resort & Spa

Primary image
On the beach, white sand, sun-loungers, scuba diving
On the beach, white sand, sun-loungers, scuba diving
On the beach, white sand, sun-loungers, scuba diving
5 outdoor pools, pool umbrellas

Overview of Sarova Whitesands Beach Resort & Spa

Sarova Whitesands Beach Resort & Spa

4.0 star property
Upmarket beachfront hotel with spa, near Bamburi Beach

8.2/10 Very good

175 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is €141
Price available on 01/07/2022
Map
Malindi Road, Bamburi Highway, Mombasa, 80100
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Fitness centre
  • Beach sunloungers
  • Children's pool
  • Spa tub
  • Waterslide
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Bamburi Beach - 3 min walk
  • Nguuni Nature Sanctuary - 3 min drive
  • City Mall - 10 min drive
  • Haller Park - 3 min drive
  • Nyali Beach - 7 min drive
  • Fort Jesus - 37 min drive

Getting around

  • Mombasa (MBA-Moi Intl.) - 18 min drive
  • Vipingo (VPG) - 18 min drive
  • Ukunda (UKA) - 50 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Sarova Whitesands Beach Resort & Spa

At Sarova Whitesands Beach Resort & Spa, you can spend time at the beach enjoying volleyball, beachside drinks and sunloungers, plus you'll be 0.2 mi (0.3 km) from Bamburi Beach. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy and Ayurvedic treatments. Dining choices include 3 restaurants, and the 2 bars/lounges are great places to grab a cold drink. Other highlights at this upmarket hotel include a free kid's club, a poolside bar and a fitness centre. Fellow travellers say great things about the helpful staff and beach location.

All-inclusive

All-inclusive room rates at Sarova Whitesands Beach Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 335 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer to the property via required shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10 AM
  • 3 restaurants
  • 2 bars/lounges
  • Beach bar
  • Poolside bar
  • BBQs
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Rafting
  • Scuba diving
  • Surfing/boogie boarding
  • Waterskiing
  • Windsurfing
  • Golfing nearby
  • Sailing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sunloungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1970
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 5 outdoor pools
  • Full-service spa
  • Hot tub
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages spoken

  • English

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Memory-foam mattress

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Restaurant dining guide

Special features

All-inclusive

All-inclusive room rates at Sarova Whitesands Beach Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

Tulia Spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Guests under 4 years old are not allowed in the spa.

Dining

Lido Seafood Grill – This seafood restaurant specialises in seafood and serves lunch and dinner. Open selected days.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 30 per person (one-way)
  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge
  • Airport shuttle service for children between the ages of 4 and 12 costs USD 15

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests under 4 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have lifts.

This property accepts credit cards. Cash is not accepted.

Also known as

Sarova Whitesands Beach Resort Mombasa
Sarova Whitesands Beach Resort
Sarova Whitesands Beach Mombasa
Sarova Whitesands Beach
Sarova Whitesands Beach Resort & Spa Kenya/Bamburi
Whitesands Hotel Mombasa
Sarova Whitesands Beach Resort And Spa
Sarova Whitesands & Mombasa
Sarova Whitesands Beach Resort & Spa Hotel
Sarova Whitesands Beach Resort & Spa Mombasa
Sarova Whitesands Beach Resort & Spa Hotel Mombasa

Frequently asked questions

Overall score and ratings

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.9/10

Amenities

8.3/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very good

Review
The stay at the hotel was good and rooms too. The AC system was good but the water leaked in the room and after requesting the service, no one came to fix it.
Huzefa, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Happily surpised
Pleasantly surprised. Rooms were nice, very comfortable, not rundown. Good service, excellant breakfast. Nice pools. Very happy, will be back
Karim, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Rakhiben, 3-night trip
Verified Expedia guest review

10/10 Exceptional

2nd visit after 2 years.
This is our second time to stay at this hotel. Check in was very smooth and straightforward. The breakfast and dinner was full of variety and all tasted fresh. The five swimmming pools were clean and lifeguards on attendance at aĺl times. The pool staff especially Justus,were friendly and approachable. A few of the dinner staff could do with a refresher on customer service but most were helpful. It would be better to open the drinks at the table, you can then be confident that it is freshly opened.The animations team tried hard! The drink choices at the bars was vast with Eric at the Lido bar deserving a special mention on his knowledge. We would recommend this hotel for all types of groups.
Mary, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Elmi, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Safety and clean
Evelyne B, 3-night family trip
Verified Expedia guest review

8/10 Very good

Still very good
We stayed here in April 2019 and it was fantastic, with breakfast and evening meal included. Now in December 2021 we booked again only to realise evening meal buffet no longer included and seemed to be replaced by an afternoon snack. Breakfast was excellent though. Food in restaurants is good, nothing special, but very overpriced. There are better options nearby food-wise. We had an issue at check-in, mostly my fault, but staff demonstrated very poor problem-solving skills, could have been easily resolved but instead had an hour of stress with their totally illogical 'solutions.' They were also unwilling to check well the information I was showing them. Some very unprofessional comments by at least one member of staff to my partner. That said, we had a great stay. The hotel is very family orientated, although often hosts huge conferences. Staff are generally very friendly and good. Very clean and comfortable, lots of places to sit and relax outside. Really annoyed though when the beach cafe was 'reserved' on a Friday evening for conference attendees, as we usually spent our evenings there, and its wonderful especially the Animation dancing team. Room cleaning was very slow, we went out at 10, got back at 3 room not cleaned. Had to ask for towels for the room each day, late afternoon (is there is a towel shortage?)Overall though, despite some easily avoided issues, still a great atmosphere and place to stay.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Annette, 2-night trip
Verified Expedia guest review

6/10 Good

My daughter and I came and stayed for 3 nights. The hotel and pools were nice but we definitely would not stay here again. The check in was horrible and things were disorganized at the hotel. For instance there was a free kids meal time daily that we never told about, the laundry was very overpriced, the transportation to and from the train was confusing (the prices didn’t match what we were told), and the hotel was just bad in general at explaining things. It would have been nice to have something in the room that explained better how things work in the room. One example of this was the tv had to on to use the charging strip on the wall.
Molly, 3-night family trip
Verified Orbitz guest review