I recently booked a room at this hotel through Expedia.com and had a very bad experience. I noticed the room was listed as smoking but assumed the hotel would clean it properly for the next guest. However, it was unbearable, and my family and I couldn't stay there for even an hour.
At the front desk, I requested another room, but all rooms with two full beds were booked. They had a single room with a king bed available, but the system wouldn't allow the transfer, and even the manager couldn't override it. We had no choice but to cancel the booking.
Here are my questions: Why would Expedia suggest a smoking room to a family with children? Isn't it common sense to design the portal to avoid this? Even if mistakenly booked, shouldn't Expedia or Best Western double-check with the guest?
Due to these issues, I had to book another hotel at a much higher price. I lost $120 from the canceled booking and paid an extra $180 for the new hotel, totaling a $300 loss. Who is responsible for this? I won't book through Expedia.com or stay at any Best Western in the future. I don't recommend this booking agent or hotel.
Additionally, during the hour we were in the room, we noticed several issues: no oven or refrigerator, and the water pressure in the sink was very low.