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Hotel Elena

3.0 star property
Hotel with restaurant, near Zócalo de Puebla

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Elena

Interior
Interior
Exterior
Standard Room
Porch

Reviews

8.0 out of 10

Very good

Popular amenities

  • Laundry facilities
  • Free parking
  • Non-smoking
  • 24/7 front desk
  • Free WiFi
  • Restaurant
Main amenities
  • Daily housekeeping
  • Restaurants
  • Rooftop terrace
  • Breakfast available
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Free food/drink shopping service
  • Front desk safe
  • Snack bar/deli
  • Microwave in a common area
  • Fridge in a common area
Feel at home
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Free food shopping service
  • Free self-parking
The price is €46
includes taxes & fees
30 Dec - 31 Dec

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Quadruple Room, 2 Queen Beds, Private Bathroom

Quadruple Room, 2 Queen Beds, Private Bathroom

Quadruple Room, 2 Queen Beds, Private Bathroom

Highlights

Flat-screen TV
Portable fan
Private bathroom
Free bottled water
Cable channels
Desk
In-room safe
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Flat-screen TV
Portable fan
Private bathroom
Free bottled water
Cable channels
Desk
In-room safe
Daily housekeeping
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Flat-screen TV
Portable fan
Private bathroom
Free bottled water
Cable channels
Desk
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 Large Single Bed

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The price is €29
includes taxes & fees
5 Jan - 6 January 2025
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About the area

Map
Calle 2 Norte 608 Centro, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 4 min walk
  • Puebla Convention Center - 9 min walk
  • Los Sapos Bazaar - 10 min walk
  • Puebla Cathedral - 10 min walk
  • Fort Loreto - 5 min drive

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 41 min drive
  • Puebla–Cholula Tourist Train Terminal - 20 min walk

Restaurants

  • ‪El Anafre Rojo - ‬3 min walk
  • ‪Pozolería Chapala - ‬3 min walk
  • ‪El Viejo Rosario - ‬2 min walk
  • ‪Taquería Mocambo - ‬2 min walk
  • ‪Arugula - ‬2 min walk

About this property

Hotel Elena

Hotel Elena features a rooftop terrace and puts you within a five-minute walk of Zócalo de Puebla. Guests will have free perks such as WiFi, valet parking and self-parking. Other features include a snack bar/deli and a terrace.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 17 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: 11:30 PM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Height restrictions apply for on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Coffee/tea in a common area
  • Shared microwave
  • Shared fridge
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Outdoor furniture

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Portable fan

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 60 for adults and MXN 60 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Parking height restrictions apply

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.

Also known as

HOTEL ELENA Hotel
HOTEL ELENA Puebla
HOTEL ELENA Hotel Puebla

Frequently asked questions

Does Hotel Elena offer free cancellation for a full refund?
Yes, Hotel Elena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Elena?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Elena?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hotel Elena?
Check-in start time: 2:00 PM; check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Are there restaurants at or near Hotel Elena?
Yes, there's an on-site restaurant.
What's the area around Hotel Elena like?
Hotel Elena is in Puebla Historic Center, a short 4-minute walk from Zócalo de Puebla and 10 minutes' walk from Puebla Cathedral.

Hotel Elena Reviews

Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Poor

Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.
Verified Expedia guest review

6/10 Good

Bonito pero no fue tan cómodo
Pros: La zona es céntrica, el personal amable, el hotel bonito, incluyendo la habitación. Las vistas de la terraza son impresionantes. La habitación cuenta con aire acondicionado. Cons: Las almohadas y toallas son viejas. El desagüe de la regadera olía muy fuerte a drenaje. Hay 2 bares frente al hotel que tocan música a volumenes tan altos que aún con tapones se sentían las vibraciones toda la noche. Recomiendo evitar la habitación en terraza con balcón para estar lejos del ruido. Además porque son muchas escaleras para llegar a estás habitaciones en terraza.
Joyce, 4-night trip
Verified Hotels.com guest review

8/10 Very good

No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent.
Miguel, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Colonial decor, nice staff, and very helpful.
Sandra, 2-night trip
Verified Expedia guest review

2/10 Poor

Go somewhere else
The room is old, has no windows and bo heat. They claim the room to be no smoking but it smells of smoke. They charged me 200 pesos because my four year old was sick (vomit) in the bed. Not impressed.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Esther, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Aleksandar, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Requested double bed room and got a room with two twin beds put together. No working AC, stairs are the only access to rooms. Friendly staff, easy walk to city center.
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente place, very close to down town city and many other places to eat and shop!
5-night family trip
Verified CheapTickets guest review

6/10 Good

The hotel is very centric, good location, the room was nice, confortable bed, hot in the day but no need to use the AC, the only think is if you like cold showers this is the right hotel, most of the time the water at the shower was cold, no very nice! But for the price we got what we paid!
4-night romance trip
Verified CheapTickets guest review

8/10 Very good

Buena ubicación. Los blancos y almohadas podrían ser mejores. Lo ideal es pedir una de las 3 habitaciones con ventana a la calle.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything very good clean and the hospitality very friendly and staff very helpful
Maggie, 1-night family trip
Verified Travelocity guest review

6/10 Good

Edgar Alberto, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel!
We arrived at this hotel and was very surprised at how nice the hotel is! Ruth was extremely nice and professional, and she took extra care to make sure my elderly mother in law was comfortable. The room was very nice, clean and spacious. The room also included a continental breakfast. The woman serving breakfast was extremely nice and very helpful. In the evening we sat in the lobby and Marco, the evening staff was very kind and offered to help us with anything we needed. The hotel is located in a very central area, 5 to 10 minutes walking to the zocalo, cathedral and many other beautiful places. The hotel is half a block from the “Candy street”. I would definitely recommend this hotel to anyone looking for a place to stay in Puebla.
Maria Angelica, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

Good place, bad parking service
The parking is far, the valet takes up to 30 minutes to deliver your car
Claudia Estefania, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

mercedes, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Do not guide for the photos
Im not woman who complains frequently, in fact, this is my first bad comment about a hotel, but feel it like necessary for helping. The hotel is really with not regularly maintenance at all. After my experience in this hotel I looked for past reviews and noticed that 4 years ago have the same complaint. It looks like there is not a professional administration for it. There is not self parking service. You must leave your car keys at the parking lot, which is four blocks away of the hotel. I didnt feel nice attention at all. The bathroom didnt have hot water. I showered with cold water. And with a drainage smell filling all the room. Was really disgusting. This was one of my worst experiences with a hotel in my life.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente lugar económico y muy bonito se descansa de maravilla me tocó 3 piso y es muy agotador sus escaleras agua caliente 100% recomendable volvería a regresar a sus instalaciones
Enrique, 1-night trip
Verified Hotels.com guest review

6/10 Good

El hotel es sencillo. El trato es amable y las instalaciones no son sorprendentes, pero tampoco están mal. Lo que no conviene es que las cajas de seguridad de las habitaciones no funciona y hay que dejar los objetos de valor en recpeción. Las señoritas de recepción son muy amables, pero siempre están buscando espacio para las maletas porque hay días que se amontonan. Tampoco cambiaron ni toallas ni sábanas de la habitación cuando hicieron limpieza. Entonces, está bien, pero hay algunas cosas que podrían mejorar.
Gaby, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Es un hotel muuy bonito, buena limpieza. Lo que no me gustó es que no tiene elevador y son bastabtes las escaleras que se tiene que subir
fausto rodrigo, 1-night romance trip
Verified Expedia guest review

6/10 Good

Tiene una buena ubicación, hotel muy básico, bueno para descansar, el personal es amable, la habitación que me asignaron en mis primeras noches, estaba demasiado pequeña y además olía a drenaje, en mi último día me dieron una habitación en primer piso y esa ya fue mucho mejor, ofrecen café jugo pan y fruta eso está muy bien para comenzar la mañana. No tiene elevador ni restaurante pero hay muchos lugares a donde ir a pasear ya que está en la zona centro.
Nayely, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Laura, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Karina, 1-night trip
Verified Expedia guest review

10/10 Exceptional

El único detalle es el estacionamiento el no tener propio y tardan 25 minutos en traer el vehículo de ahí habitación muy bi e
FERNANDO ERNESTO, 1-night family trip
Verified Hotels.com guest review