At Tokyu Stay Ginza, you'll be just a 5-minute drive from Tokyo Imperial Palace and Tokyo Tower. Guests will have free perks like WiFi and wired internet. Also, Tokyo International Forum and Tokyo Midtown are just a 5-minute drive away. The helpful staff and nearby shopping get great marks from fellow travelers. The property is just a short walk to public transportation: Higashi-ginza Station is 3 minutes and Ginza Station is 3 minutes.
Languages
English, Japanese
At a glance
Hotel size
191 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Guests must be at least 20 years to stay in a smoking room.
As of July 1, 2023, housekeeping service will be provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
No onsite parking
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–9:30 AM
Restaurant
Coffee shop
Traveling with children
Children stay free (see details)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
Safe-deposit box at front desk
Accessibility
Elevator
Room amenities
Be entertained
42-inch LCD TV
Cable TV channels
Home comfort
Air conditioning
Slippers
Children's slippers
Iron/ironing board (on request)
All-in-one washer and dryer
Laundry detergent
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Deep soaking bathtub
Shower/tub combination
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Free newspapers
Free WiFi and wired internet
Food and drink
Refrigerator
Microwave
More
Housekeeping (on request)
In-room safe
Guidebooks/recommendations
Local maps
Restaurant dining guide
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 1500 per person
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Tokyu Stay Ginza Hotel
Tokyu Stay Hotel
Tokyu Stay Ginza
Tokyu Stay
Tokyu Stay Ginza Hotel
Tokyu Stay Ginza Tokyo
Tokyu Stay Ginza Hotel Tokyo
Frequently asked questions
Does Tokyu Stay Ginza offer free cancellation for a full refund?
Yes, Tokyu Stay Ginza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Tokyu Stay Ginza?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Tokyu Stay Ginza?
Sorry, there's no onsite parking at Tokyu Stay Ginza.
What are the check-in and check-out times at Tokyu Stay Ginza?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM.
Are there restaurants at or near Tokyu Stay Ginza?
Yes, there's an onsite restaurant.
Does Tokyu Stay Ginza have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Tokyu Stay Ginza like?
Tokyu Stay Ginza is in Ginza, a short 3-minute walk from Higashi-ginza Station and 11 minutes' walk from Tokyo International Forum. Travelers say this hotel is in a good location.
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Jan 7, 2025
Daniel
Daniel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 29, 2024
Li-Chiung Lin
Li-Chiung Lin, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 24, 2024
Great location in Ginza
Clean and excellent location. Great having a washer dryer in room. Friendly staff.
Allan
Allan, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 23, 2024
Lee
Lee, 7-night trip
Verified Hotels.com guest review
6/10 Good
Dec 19, 2024
Jun Fui
Jun Fui, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 13, 2024
Kyle
Kyle, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 12, 2024
Yeow Tat
Yeow Tat, 1-night trip
Verified Hotels.com guest review
6/10 Good
Dec 9, 2024
jun fui
jun fui, 6-night family trip
Verified Hotels.com guest review
8/10 Very Good
Dec 7, 2024
Good amenities but very small spacr
we got the standard bed for and had good amenities like microwave, oven toaster, kettle and laundry/dryer. Though room is small for your typical japanese hotel room. carpet floor needs a good steam cleaning as it smells like shoes.
Henrison
Henrison, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Dec 6, 2024
William
William, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 29, 2024
James
James, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 29, 2024
HANY
HANY, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 28, 2024
HANY
HANY, 3-night business trip
Verified Hotels.com guest review
6/10 Good
Nov 18, 2024
Non-existent Service
There's no free bottled water in the hotel whereas 2 years ago, they had that amenity. One also has to pay 1,500 yen if you want your room cleaned. They only offer limited housekeeping which is change of towels & collection of trash. For the amount they are charging for a night stay, I expected that these services would be readily offered. We stayed here in 2022 and we didn't have any issues with them then.
Shirley
Shirley, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 12, 2024
Katharina
Katharina, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 4, 2024
Good location next to Higashi-Ginza and walkable to Ginza station underground if needed to get to the other lines. The train from Higashi Ginza goes straight to Haneda which is super convenient
The one complaint was that being on a lower level facing the main street is quite noisy as there's a highway going undernearth. The staff though were nice enough to move us to a high level facing the smaller inner street and it was quiet.
The hotel doesn't do full room cleanings. Just towel swaps and garbage emptying. Its a 1500 yen fee to do a 'full' cleaning.
Jason
Jason, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 4, 2024
Daniel
Daniel, 9-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 30, 2024
Grace
Grace, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 26, 2024
Verified traveler
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 24, 2024
Matthew
Matthew, 9-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 16, 2024
Tokyu Stay Ginza was in a very convenient area. It was walking distance to two department stores with huge foodie basements. The staff was incredibly courteous. And the amenities were great. The only thing that wasn’t great was the slow wi-fi, but other than that it was fantastic.
Eric
Eric, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Oct 15, 2024
Great location, very walkable area, both upscale and affordable stores and restaurants nearby.
The hotel met all of our needs.
We had a spacious room with a washer and dryer: what a pleasure!
Elena
Elena, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
Oct 15, 2024
Great Area, next to shopping and restaurants.
Edward
Edward, 1-night family trip
Verified Expedia guest review
4/10 Fair
Oct 14, 2024
Pros: In the middle of Ginza, easy access to shopping, restaurants, and metro.
Cons: bery unclean. Spots everywhere. Reserved a non-smoking room, but very strong smoke smell inside. No coffee or water in the rooms. Very limited room service, just change towels and remove trash, no cleaning at all. Overall, overpriced.
I wouldn't recommend it.
OMAR
OMAR, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Oct 13, 2024
Extremely clean, quiet and their breakfast is incredible good!