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Shinagawa Prince Hotel

Property class: 4
Central hotel with indoor pool, connected to a shopping centre, near Tokyo Bay

Choose dates to view prices

Overlooking Tokyo Bay, Shinagawa Prince Hotel offers a lively retreat with 5 on-site restaurants, a coffee shop, and shopping mall. Catch live shows or bowl the night away at this family-friendly hotel where guests rave about breakfast and helpful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • 9 indoor tennis courts
  • 24-hour fitness centre
  • Self parking
  • Seasonal outdoor pool
  • Coffee shop/cafe
  • 24-hour front desk
  • Air conditioning
  • Front desk safe

Feel at home (6)

  • Fridge
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Lift
  • Flat-screen TV
The current price is €78
17 Aug - 18 Aug

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Annex Tower Millennial Floor Double Room - Non-Smoking

A hotel room with a city view, a bed, a bedside table, a TV, and a seating area with a view.

Annex Tower Millennial Floor Double Room - Non-Smoking

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Annex Tower Millennial Floor King Room - Non-Smoking

A modern hotel room with a bed, a round table with a vase, a TV, and a city view.

Annex Tower Millennial Floor King Room - Non-Smoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Annex Tower Millennial Floor Twin Room - Non-Smoking

A hotel room with a large bed, bedside tables, a TV, a window with a city view, and a wall with a comic strip design.

Annex Tower Millennial Floor Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Annex Tower Double Room, Non-Smoking (8th-20th Floors)

A hotel room with a large bed, a desk, a chair, and a window with a city view.

Annex Tower Double Room, Non-Smoking (8th-20th Floors)

8.2 out of 10
Very good
(87 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Main Tower Upper Floor Twin Room, Non-Smoking (28th-34th floors)

A hotel room with two beds, a desk, a chair, a television, and a view of the city.

Main Tower Upper Floor Twin Room, Non-Smoking (28th-34th floors)

8.0 out of 10
Very good
(91 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Tower Premier Double Room, Non-Smoking (35th-36th floors)

A hotel room with a large bed, a desk with a computer, a chair, a TV, and a view of the city at night.

Main Tower Premier Double Room, Non-Smoking (35th-36th floors)

8.4 out of 10
Very good
(44 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Main Tower Premier Double Room, Smoking (37th floor)

A hotel room with a large bed, a desk with a computer, a chair, a TV, and a view of the city at night.

Main Tower Premier Double Room, Smoking (37th floor)

7.8 out of 10
Good
(27 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Main Tower Corner Twin Room with Extra Bed, Non-Smoking (18th-26th floors)

A hotel room with two beds, a television, and a large window with a city view.

Main Tower Corner Twin Room with Extra Bed, Non-Smoking (18th-26th floors)

7.6 out of 10
Good
(30 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Tower Twin Room, Non-Smoking (6th-16th floors)

A hotel room with two beds, a desk, a chair, a TV, and a city view.

Main Tower Twin Room, Non-Smoking (6th-16th floors)

8.0 out of 10
Very good
(215 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Tower Twin Room, Smoking (17th floor)

A hotel room with two beds, a desk, a TV, and a view of a cityscape at dusk.

Main Tower Twin Room, Smoking (17th floor)

7.6 out of 10
Good
(48 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Annex Tower Twin Room, Non-Smoking (9th-14th Floors)

A hotel room with a large bed, two bedside lamps, a night city view, and a framed artwork on the wall.

Annex Tower Twin Room, Non-Smoking (9th-14th Floors)

8.0 out of 10
Very good
(11 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th floors)

A hotel room with two beds, a TV, a desk, and a large window with a city view.

Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th floors)

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Tower Upper Floor Corner Twin Room, Non-Smoking (30th-34th floors)

A hotel room with two beds, a sofa, a television, and a large window with a city view.

Main Tower Upper Floor Corner Twin Room, Non-Smoking (30th-34th floors)

8.4 out of 10
Very good
(22 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Tower Upper Floor Twin Room, Smoking (32nd floor)

A hotel room with two beds, a desk, a chair, a television, and a view of the city.

Main Tower Upper Floor Twin Room, Smoking (32nd floor)

7.0 out of 10
Good
(16 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Tower Corner Twin Room with Sofa, Non-Smoking (19th-27th floors)

A hotel room with two beds, a sofa, a small table, and a large window with a city view.

Main Tower Corner Twin Room with Sofa, Non-Smoking (19th-27th floors)

8.2 out of 10
Very good
(39 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Tower Twin Room, Non-Smoking (18th-27th floors)

A hotel room with two beds, a desk, a TV, and a view of a cityscape at dusk.

Main Tower Twin Room, Non-Smoking (18th-27th floors)

7.6 out of 10
Good
(137 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Tower Corner Twin Room with Sofa, Non-Smoking (6th-16th floors)

A hotel room with two beds, a TV, a desk, and a chair.

Main Tower Corner Twin Room with Sofa, Non-Smoking (6th-16th floors)

8.0 out of 10
Very good
(53 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Annex Tower Millennial Double Room, Non-Smoking (30th-32nd floors)

A modern hotel room with a large bed, a seating area with a view of the cityscape, a desk with a lamp, and a large mirror.

Annex Tower Millennial Double Room, Non-Smoking (30th-32nd floors)

7.8 out of 10
Good
(9 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Annex Tower Millennial Twin Room, Non-Smoking (30th-32nd floors)

A modern hotel room with a large bed, bedside tables, a TV, a city view, and a small seating area by the window.

Annex Tower Millennial Twin Room, Non-Smoking (30th-32nd floors)

8.0 out of 10
Very good
(8 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Annex Tower Millennial King Room, Non-Smoking (30th-32nd floors)

A modern hotel room with a large bed, a small round table with a vase of flowers, a TV, and a view of the cityscape.

Annex Tower Millennial King Room, Non-Smoking (30th-32nd floors)

7.8 out of 10
Good
(6 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Annex Tower Double Room, Non-Smoking (21st-29th Floors)

A hotel room with a large bed, a desk, a chair, a small table, and a window with a city view.

Annex Tower Double Room, Non-Smoking (21st-29th Floors)

8.0 out of 10
Very good
(41 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Annex Tower King Room, Non-Smoking (21st-29th Floors)

A hotel room with a bed, a television, a green armchair, a window with a city view, and red walls.

Annex Tower King Room, Non-Smoking (21st-29th Floors)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Annex Tower King Room, Non-Smoking (8th-20th Floors)

A hotel room with a bed, a television, a chair, a small table, and a window with a view of a building.

Annex Tower King Room, Non-Smoking (8th-20th Floors)

7.2 out of 10
Good
(15 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Annex Tower King Room with Sofa, Non-Smoking (21st-29th Floors)

A hotel room with a bed, a TV, a desk, and a chair.

Annex Tower King Room with Sofa, Non-Smoking (21st-29th Floors)

8.0 out of 10
Very good
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Annex Tower King Room with Sofa, Non-Smoking (8th-20th Floors)

A hotel room with a bed, a desk with a television, a small table, and a window with curtains.

Annex Tower King Room with Sofa, Non-Smoking (8th-20th Floors)

  • 26 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Main Tower Corner Twin Room with Sofa, Non-Smoking (28th-29th floors)

A hotel room with two beds, a sofa, a television, and a large window with a city view.

Main Tower Corner Twin Room with Sofa, Non-Smoking (28th-29th floors)

  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds
  • Free Wi-Fi

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Shinagawa Prince Hotel N Tower
Minato
  • Pool
  • Parking available
  • Free Wi-Fi
  • Restaurant
8.6 out of 10, Excellent, 1,060 reviews
The price is €90
17 Aug - 18 Aug
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About the area

Map
4-10-30 Takanawa Minato-ku, Tokyo, Tokyo-to, 108-8611

What's nearby

  • T-Joy PRINCE Shinagawa - 6 min walk - 0.5 km
  • Koyasan Tokyo Betsuin Temple - 12 min walk - 1.1 km
  • Sengakuji Temple - 14 min walk - 1.2 km
  • Meiji Gakuin University - 15 min walk - 1.3 km
  • Happoen Garden - 20 min walk - 1.7 km

Getting around

  • Tokyo (HND-Haneda) - 23 min drive
  • Shinagawa Station - 4 min walk
  • Kitashinagawa Station - 9 min walk
  • JR Takanawa Gateway Station - 14 min walk
  • Takanawadai Station - 11 min walk
  • Sengakuji Station - 17 min walk
  • Shirokanedai Station - 23 min walk

Restaurants

  • ‪常盤軒 - ‬4 min walk
  • ‪関谷スパゲティExpress - ‬4 min walk
  • ‪サザコーヒー - ‬11 min walk
  • ‪品川ひおき - ‬4 min walk
  • ‪シターラ ダイナー (Sitaara Diner) - ‬11 min walk

About this property

Shinagawa Prince Hotel

  • When you stay at Shinagawa Prince Hotel, you'll be a short five-minute drive from Tokyo Bay and Tokyo Tower. You can splash around at the indoor pool, visit one of the 5 restaurants for a bite to eat or unwind with a drink at the bar/lounge. Other highlights include 9 indoor tennis courts, a 24-hour fitness centre and a seasonal outdoor pool. Fellow travellers love the helpful staff and breakfast. Public transportation is close by: Takanawadai Station is only 11 minutes on foot.

At a glance

DONE

Hotel size

    • 2378 rooms
    • Arranged over 39 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in available
    • Check-out time is 11 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property will be renovating the guestrooms and lobbies in the Main and Annex Towers, and the Restaurant Ajikaido Gojusantsugi, from 9 AM-5 PM on November 1, 2026, to April 1, 2029. During renovations, guests may hear construction-related noise and vibration and the restaurant may not be available.
    • Breakfast is not included in the breakfast rate plan for children ages 4-5, and can be requested onsite for the listed child breakfast fee. There are no breakfast fees for children 3 and under.
    • Guests booked in breakfast inclusive rate plans are required to bring their keycard or reservation confirmation to the breakfast venue.
    • Guests must be over 18 years old to access the fitness facility. Reservations are required.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Up to 2 children (aged 5 years old and younger) stay free per registered adult when occupying the parent or guardian's room, using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (JPY 1500 per day)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • 5 restaurants
  • Bar/lounge
  • Coffee shop

Travelling with children

  • Children stay for free (see details)
  • Bowling alley
  • Local/corner shop

What to do

  • Tennis
  • Bowling alley
  • Concerts/live shows
  • Shopping

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness centre
  • An indoor pool
  • Seasonal outdoor pool
  • Shopping centre on-site
  • 9 indoor tennis courts
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Shampoo
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi and wired internet
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Bulk dispenser for toiletries

Special features

Dining

DINING ＆ BAR TABLE 9 TOKY – On-site restaurant. Guests can enjoy drinks at the bar. Open daily.
味街道 五十三次 – On-site restaurant. Open daily.
中国料理 品川大飯店 – On-site restaurant. Open daily.
コーヒーラウンジ マウナケア – On-site café. Open daily.
LUXE DINING HAPUNA – On-site buffet restaurant. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 4633 for adults and JPY 3277 for children

Renovations and closures

The property will be renovating from 1 November 2026 to 1 April 2029 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Lobby
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Parking

  • Self-parking costs JPY 1500 per day

Pool, spa, & gym (if applicable)

  • Pool access is available for an extra charge of JPY 5000 per person per day
  • Pool access available from 8:00 AM to 5:00 PM
  • The seasonal pool is open from July 04 to September 23

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
Guests with tattoos are not able to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property provides central air conditioning in summer and central heating in the winter. In-room climate control is not available.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

Shinagawa Prince Hotel
Prince Hotel
Shinagawa Prince
Minato Prince Hotel
Prince Hotel Tokyo
Prince Hotel Minato
Shinagawa Prince Hotel Tokyo Japan
Shinagawa Prince Hotel Hotel
Shinagawa Prince Hotel Tokyo
Shinagawa Prince Hotel Hotel Tokyo

Frequently asked questions

Does Shinagawa Prince Hotel offer free cancellation for a full refund?

Yes, Shinagawa Prince Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Shinagawa Prince Hotel?

Yes, there's an indoor pool and a seasonal outdoor pool. Guests have pool access from 8:00 AM to 5:00 PM.

Are pets allowed at Shinagawa Prince Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Shinagawa Prince Hotel?

Yes. Self-parking costs JPY 1500 per day.

What are the check-in and check-out times at Shinagawa Prince Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11 AM. Express check-in and contactless social distancing and check-out are available.

What is there to do at Shinagawa Prince Hotel and nearby?

Practise your swing on the tennis courts. Additional recreation on-site includes bowling. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a 24-hour fitness centre.

Are there restaurants at or near Shinagawa Prince Hotel?

Yes, there are 5 on-site restaurants.

What's the area around Shinagawa Prince Hotel like?

Shinagawa Prince Hotel is in Minato, a short 4-minute walk from Shinagawa Station and 17 minutes' walk from Meiji Gakuin University. Travellers say that the area is walkable and good for shopping.

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Reviews

Shinagawa Prince Hotel Reviews

8.4

Very good

8.6

Cleanliness

8.2

Amenities

8.6

Staff & service

8.2

Property conditions & facilities

Popular mentions

Room
Location
Service staff
Restaurant
Train station
View
Bed
Breakfast
Food
Bathroom

Reviews

Verified review

10/10 Exceptional

Clean room good staff good breakfast nice ☺️
Maanav, 1-night trip
Verified review

10/10 Exceptional

Nice room. Great breakfast options.
Hee Teng, 3-night trip
Verified review

8/10 Very good

Nice food and location. It was a comfort stay.
SHIN-YUN, 3-night trip
Verified review

10/10 Exceptional

Perfect location from airport and for Tokyo loop.
kushal, 1-night trip
Verified review

10/10 Exceptional

This is the best hotel and location for first time travelers and recommended.
Niloofar, 1-night trip
Verified review

10/10 Exceptional

Most convenient to access Haneda Airport and night time using taxi from Roppongi area with no expensive fare.
Kazuhiko, 3-night trip
Verified review

10/10 Exceptional

Great location, good price, very nice staff.
Mark, 1-night trip
Verified review

10/10 Exceptional

Ideal location. A bit busy for breakfast but wide selection available.
kushal, 1-night trip
Verified review

10/10 Exceptional

Great customer service, very clean, breakfast was amazing and the location was great
daisy, 4-night trip
Verified review

10/10 Exceptional

Amazing location across the street from a major station and had everything a traveler could need. I brought a group of 20 college students with me and was very happy with the service and how easy it was to get around Tokyo from this hotel.
Emma, 4-night trip
Verified review

10/10 Exceptional

Self-check-in is a little difficult, but helpful staff are ready to assist. Great location with clean and tidy rooms. I'll definitely return for my next Tokyo trip.
WAI CHUEN, 2-night trip
Verified review

4/10 Fair

Outdated rooms (floor 33 main tower and on floor 22 main tower). Staffs were friendly. Breakfast at the Luxe main tower was good and lots of varieties. Swimming pool - must pay to use. Be careful.
ria, 1-night trip
Verified review

8/10 Very good

Breakfast was wonderful but the lines each morning were very long no matter what time we arrived. Range of restaurants and amenities was very good
Diana, 3-night trip
Verified review

10/10 Exceptional

It was very close to Shinagawa Train Station which was convenient especially having little kids. Staff were accommodating especially the room attendants. There is 7eleven and pharmacy on the ground floor of the hotel. The breakfast buffet was amazing too. There is also a “food court” on the ground floor with great food. Must try curry with omelette.
Eva, 6-night trip
Verified review

10/10 Exceptional

Room was very small but had everything we needed as all we did was sleep there. Very convenient location (5-minute walk to the JR train station and most of that was just getting out of the building) with lots of good food nearby.
Serena, 4-night trip
Verified review

10/10 Exceptional

I have been staying in Shinagawa Prince Hotel for like 15 years for business trip. The short walk to Shinagawa station is a must for work as unlike in other countries we travel by car here train ride is the way to move around. The hotel although shows some age the overall CP value is satisfactory.
Tsung Tang, 4-night trip
Verified review

6/10 Good

Breakfast option were good. Property is old/cracked/yellowed and it shows. Minimal interaction with staff and they were ok.
Kiran, 3-night trip
Verified review

6/10 Good

Pros - convenient location right next to station and several restaurants Cons - the lobby furniture and carpet were completely filthy and dirty, like they hadn’t been cleaned in years. The guest bedroom and hallway outside had an overwhelming stench of old dirty carpet, with visible stains on the carpets throughout the property. Painfully long check-in process after a long day of travel. What on the surface seems like it would be an elegant property is instead just a budget hotel sorely in need of renovation.
David, 2-night trip
Verified review

6/10 Good

The room was a decent size, but we were not able to have all three suitcases open. On one corner in our room the wallpaper was coming off. I think this is due to being hit by suitcase as guest leave the room. Our room was cleaned daily which was a nice perk. They were very efficient. The hotel is huge!! I was a little worried about having to wait a long time for the elevator, but it was not an issue. The laundry room was very busy in the morning. There would be washing machines open, but dryers would be full. It takes a while for laundry to dry. Be aware there is construction happening on the street in front of hotel. Location was very close to Shinagawa Station. Shinagawa Station is very busy all the time.
Lai, 6-night trip
Verified review

10/10 Exceptional

The Shinagawa Prince Hotel was an outstanding choice for our time in Tokyo. Perfectly located right across the street from Shinagawa Station, the hotel offers incredibly easy access to anywhere you want to go, both in and out of the city. For travelers looking to explore Tokyo and beyond, you simply can't beat this location. The rooms are well appointed and provide everything you need for a comfortable stay. But what truly made our experience memorable was the staff. The customer service here is exceptional and everyone we interacted with went above and beyond to assist us with anything we needed. They even adjusted the dates of our visit without any trouble or additional charges at all, which took a great deal of stress off our plans. Although our Japanese was very limited, the staff spoke English well and made us feel right at home throughout our stay. That kind of warmth and professionalism is rare and deeply appreciated. I can't say enough good things about this hotel. I would definitely stay here again and highly recommend it to anyone wanting a great experience in Tokyo.
John, 1-night trip
Verified review

8/10 Very good

We stayed at the Shinagawa Prince Hotel for almost a week during our trip to Japan and overall had a good experience. The location was excellent—very central, with plenty of shops and restaurants nearby. We rarely had to go far for anything, which made our stay very convenient. The housekeeping staff was outstanding. Our room was always clean, and they were consistently friendly and professional. The only issue with the room was the air conditioning. It never cooled as well as we had hoped, especially in the summer heat. The hotel provided us with a fan on our second night, which helped tremendously. Unfortunately, our last impression was disappointing. While checking out, I was using the luggage scale located next to Guest Services and the luggage carts when an older gentleman working there raised his voice and told me to use the scale outside because this area was busy. After staying here for nearly a week, I found this unnecessary and unwelcoming. There were other guests standing nearby talking and meeting friends, yet I was singled out for simply using the scale where the hotel had placed it. If they don’t want guests weighing luggage there, the scale should be moved to a more appropriate location. Overall, we enjoyed our stay and would recommend the hotel for its location and excellent housekeeping, but I hope guest service during checkout can be improved.
Elijah, 2-night trip
Verified review

8/10 Very good

If you want to stay near Shinagawa Station, this is the place but be forewarned, there is a LOT of construction at the station. Also, there are three towers at the Prince complex and it can get confusing getting around. This hotel is big and therefore, very busy. The lobby reminded me of Grand Central Station particularly at checkout time. We had a room with free breakfast and the breakfast buffet (Hapuna) was a mob scene. If you have ever been to Las Vegas during a major conventions, you get what I am talking about. Long line to get in, long lines for coffee and food (though the food was excellent). We stayed in the main tower. This hotel is a factory so you get the benefit of a large hotel in Tokyo, but it can feel impersonal and overly busy. The room was small (normal by Tokyo standards) and on a high floor we had a nice view of Tokyo Tower. It was clean (two twin beds) and the bath was modern. It was the last stay in a three week trip to Japan and this hotel was by far the most congested place we stayed. One other thing, I booked the Prince thinking I could get a direct airport bus to Narita, but they do not stop there. You have to take a taxi to the airport center to get a bus. The hotel shopping is good and fairly priced. There is a 7-Eleven in the hotel that is hard to find.
Stephen, 1-night trip
Verified review

6/10 Good

We stayed in the annex tower. The first room I checked into smelled absolutely like cigarettes. The second room was much better. However, still had this faint odor to the room.. Very convenient location directly across the street from Shinagawa station.
Derek, 7-night trip
Verified review

10/10 Exceptional

Easy hotel for shinagawa station, good trains to nrt and hnd
steven, 2-night trip
Verified review

10/10 Exceptional

Very close to Shinagawa Station and easy to get to property, check in, and get good rest. Room was comfortable, clean, and had a great view from the 24th corner room booked:
Shawn, 1-night trip