Does Downtown Mexico, a Member of Design Hotels offer free cancellation for a full refund?

Yes, Downtown Mexico, a Member of Design Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Downtown Mexico, a Member of Design Hotels?

Yes, pets are welcome, with a limit of 2 total. There's a charge of USD 50 per pet, per night. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Downtown Mexico, a Member of Design Hotels?

Yes. Self-parking costs USD 13.00 per night.

Is an airport shuttle service offered by Downtown Mexico, a Member of Design Hotels?

Yes, an airport shuttle is available. The charge is USD 75 per vehicle one-way.

What are the check-in and check-out times at Downtown Mexico, a Member of Design Hotels?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

What is there to do at Downtown Mexico, a Member of Design Hotels and nearby?

Downtown Mexico, a Member of Design Hotels has an outdoor pool.

Are there restaurants at or near Downtown Mexico, a Member of Design Hotels?

Yes, Lobby offers international cuisine.

What's the area around Downtown Mexico, a Member of Design Hotels like?

Downtown Mexico, a Member of Design Hotels is in Historic Center, a short 5-minute walk from Allende Station and 7 minutes' walk from Zócalo.

Downtown Mexico, a Member of Design Hotels in Mexico City

10/10 Exceptional

19 Jan 2025

Beautiful rooms, exceptional rooftop pool and bar

Greta, 1-night trip

10/10 Exceptional

2 May 2025

Amazing hotel

The building is beautiful. The staff was very nice and helpful. The rooms were comfortable. We loved the breakfast with lots of different options. The pool area was very nice and relaxing and the roof terrace was really cool. It's a pretty small hotel, but that gives it a nice atmosphere. The location was right in the middle of the historical center and close to the airport.

Kim, 7-night trip

10/10 Exceptional

29 Sept 2024

One of the most unique and beautiful hotels I have ever stayed in. We loved it!

Bridgett, 3-night trip

10/10 Exceptional

23 Jan 2023

Gorgeous hotel. The staff was wonderful and accommodating. Room was beautiful and very comfortable. Delicious breakfast service. Would definitely stay here again!

Janet, 4-night trip

10/10 Exceptional

8 Nov 2024

Amazing

1-night trip

10/10 Exceptional

24 Jun 2022

We enjoyed our stay at Downtown and would highly recommend this property for all travelers. Hotel staff were all very helpful. The hotel is charming and comfortable. We hope to return some day!

Aaron, 3-night trip

10/10 Exceptional

22 Dec 2022

It was a wonderful stay ! I felt very pampered !!!

10/10 Exceptional

9 Jul 2022

This was one of the nicest boutique hotels I have ever seen. Elegant, with ancient touches and a strong local character.

James, 1-night trip

6/10 Good

20 Jun 2025

The hotel is very nice and well located, and the breakfasts are tasty. The rooms are a little on the dark side…an extra light would be handy. Most annoyingly, we booked the hotel for its pool, only to be unable to use it one night as the hotel had leased the area to a DJ, and it was not available to use for guests. Poor form. Then for the other nights, they undertook their annual maintenance, so it was also off limits. Why they chose to do this during summer is a mystery.

Bjorn, 4-night trip

10/10 Exceptional

20 Mar 2023

Amazing Hotel

Very nice location and lovley rooms and architechture. The only thing was lacking privacy of the bathrooms that could be a problem for some.

Marius, 3-night trip

10/10 Exceptional

22 Jan 2024

Great service

Luis, 2-night trip

10/10 Exceptional

16 Nov 2023

Delightful Downtown Hotel

I travel to Mexico often and this cdmx visit was my 4th time there but first time at Downtown hotel. Great cheaper spot if you want to stay in the center. Rooftop pool was fabulous as was the rooms. Everything clean and well kept. Free breakfast was fantastic! Special thanks to Luis my daily breakfast server…kind, professional, and helpful person! Check out Downtown Hotel!!

Alex, 2-night trip

10/10 Exceptional

28 Sept 2023

Love DOWNTOWN!

The physical hotel is impressive! High ceiling, open space, very clean and easy to get around. I would only suggest a little more lighting by the stairs and elevator—it’s safe but just dark.

Paula, 4-night trip

10/10 Exceptional

5 Nov 2023

From the 4 waiters I had only one waiter that his service was not all that great and that was my waiter that served me breakfast on 10/30. The room smelled humid. Other than those two things, the stay was awesome. I would stay there again.

Juana, 6-night trip

8/10 Very good

4 Sept 2023

Hotel was nice, the boutique hotel concept was amazing. The terracd, restaurants, breakfast, house keeping were outstanding. The only black spot was that the AC in the room wasn't cooling off, only way to get fresh air was basically opening the door (windows were in the doors) AC was really noise same as fan.

Pilar, 4-night trip

2/10 Poor

22 Feb 2024

You cancelklked my booking before I arrived and still took the money shame on you

harvey, 2-night trip

10/10 Exceptional

11 Nov 2023

We loved our room - we were upgraded to a suite. Loved the location - a 2 minute walk to Zocala. The staff was very helpful. My only complaint was before we arrived. I emailed several requests and they were slow in responding. They did what asked but didn’t report back which was annoying. While we were there, the were very accommodating.

William, 4-night trip

10/10 Exceptional

27 Jan 2024

What a gem of a hotel. It really did take me by surprise. Extremely characterful, classy and stylish. Honestly such a lovely boutique hotel - and so affordable for what you get. Breakfast of a morning was really impressive and well worth it (don't just expect the standard buffet style - you get devilled eggs, local pastires, fresh fruit etc). Check-in was enjoyable and I was able to get my VIP room upgrade. The pool area on the rooftop was excellent. Only slight downside is the area felt a bit crazy (compared to some other neighbourhoods) but I guess that's Mexico City for you. Would recommend this hotel to anyone!

Steven, 3-night trip

8/10 Very good

2 Nov 2022

The staff here is top notch. The room was well appointed, but not really comfortable in that there were not really windows to open. It's a bit claustrophobic because the "windows" open into a very public courtyard. However, once you close them off at night it is very quiet. Also, the bathroom only works for couples who are very comfortable with just curtains separating the space. It was fine for one night as the location is very convenient to everything around the Zocalo. The breakfast was quite nice and Azul Historico downstairs is a wonderful restaurant.

Craig, 1-night trip

8/10 Very good

30 Sept 2022

The hotel is in a great location and has a lot to see within walking distance. The 2 restaurants are fantasy. We did a girls trip so we rented 5 rooms. The rooms were very clean and looked cool. The only thing ones 2 of the rooms had no windows (the door had a window) but no exterior window. Those rooms were very dark. The 2 rooms on the street had a lot of noise. The final room had windows and was pretty quiet. I would stay there again but navigate the room situation. The breakfast was amazing and the staff was lovely. Both restaurants were fantastic and so reasonably priced.

laura patricia, 3-night trip

4/10 Fair

16 May 2024

It’s such a gorgeous space and the rooms are amazing if you’re into design but they really need to update their AC and ventilation system. It was constantly hot and humid and muggy in the room as the AC wasn’t strong enough to cool the whole room and the fan they gave us was obnoxiously loud. We had to sleep with the front door open most nights which is t great when you room opens out to a communal space.

Yuka, 4-night trip

6/10 Good

23 Oct 2023

I was so excited to stay at this hotel and it really is a beautiful building. The rains I wouldn’t stay again was the ac wasn’t working, even after we asked for maintenance to take a look, it is very dark - very limited options for increasing light in room and very limited outlets ( none in bathroom - I had to blow dry hair by bed). And we were very frustrated with the checkout process - the gentleman told us we had to pay for our stay and we showed a receipt of being paid already and then he presented us with a bill for tops for the free breakfast included with stay. We told him that we gave our server a tip in cash each morning and he reluctantly took it off our bill. Also the beds are very hard. The location is great and the shower was wonderful but not enough pros for us to stay there again.

Hallie, 3-night trip

8/10 Very good

5 Jul 2022

We stumbled upon this property a couple of years ago, we had a number of hours to kill in cdmx and visited the restaurant downstairs. We returned to stay in the hotel at the recommendation of friends. The property is quite breathtakingly beautiful with exquisite design features. The rooms are spacious and decadent with open plan elements and clean finishes. Rooms are sparsely decorated and dim lighting is quite beautiful….until you need to find anything in your luggage or get ready in front of the bathroom mirror _ which is impossible in such dark surroundings! Which leads me to the only other negatives - The room lacked tea or coffee making facilities and if you need ice in your room, you’ll need to call reception. Good luck in trying to call reception as there is no direction on what to dial on the phone, luckily it didn’t take much time to figure that one out. There’s no room service menu in the room either. Only one comfortable chair in the room, and the noise… there are the most amazing acoustic blocking doors installed to block out the street noise and the music from the rooftop bar, but the noise of the a/c in the room is really loud - even on low. The rooftop pool is beautiful and the facilities up there are lovely but the pool is freezing cold and totally unusable! Nevertheless, I’ll give this hotel a 4.5 out of 5

Neil, 4-night trip

8/10 Very good

1 Sept 2025

Bien pero muy caro para lo que se ofrece.

La comida deliciosa, pero podrian mejorar tener un plan B para los huespedes que llegan durante eventos de la ciudad. No pude hacer checking hasta despues de las 6pm. Al dia siguiente quise tomarme una cerveza en el restaurante antes de salir al aeropuerto y no me la quisieron vender.

Maria Salome, 1-night trip

10/10 Exceptional

2 Jul 2025

Wonderful property; hundreds y hundreds of years old beautifully restored with professional y friendly service

richard, 2-night trip

Downtown Mexico, a Member of Design Hotels

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