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Hotel Puerta del Sur

3.5 star property
Riverfront hotel with restaurant, connected to the convention centre, near Rio Cruces Bridge

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Puerta del Sur

Garden
Seasonal outdoor pool, open 10:00 AM to 9:00 PM, pool umbrellas
Garden
View from room
Lobby sitting area
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Connecting rooms available
    Connecting rooms available
  • Free breakfast
    Free breakfast
  • Gym
    Gym
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • Marina
  • Restaurants and bar/lounge
  • 3 hot tubs
  • Fitness centre
  • Sauna
  • Seasonal outdoor pool
  • Children's pool
  • Coffee shop/cafe
  • Business centre
  • Area shuttle
  • Terrace
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
The price is €87
includes taxes & fees
4 Dec - 5 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Rainfall showerhead
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin with Terrace

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin with Terrace

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Rainfall showerhead
Private bathroom
Shower/bath combination
  • River view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Twin

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Rainfall showerhead
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Twin

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Rainfall showerhead
Private bathroom
Shower/bath combination
  • 30 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Rainfall showerhead
Private bathroom
Shower/bath combination
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King con Terraza

View from room

Superior King con Terraza

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Rainfall showerhead
Private bathroom
Shower/bath combination
  • 30 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King

In-room safe, desk, laptop workspace, blackout curtains

Superior King

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Rainfall showerhead
Private bathroom
Shower/bath combination
  • 30 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

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8.4 out of 10, Very good, (236)
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About the area

Map
Los Lingues 950 Isla Teja, Valdivia, Los Lagos, 5090000

What's nearby

  • Parque Saval - 11 min walk - 0.9 km
  • Casino Mundo Dreams - 2 min drive - 1.8 km
  • Costanera Arturo Prat - 2 min drive - 2.0 km
  • Valdivia Square - 3 min drive - 2.1 km
  • Calle-Calle Bridge - 5 min drive - 4.3 km

Getting around

  • Valdivia (ZAL-Pichoy) - 3 min drive
  • Antilhue Station - 40 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Planeta Brunch - ‬3 min drive
  • ‪Sweet & Gourmet - ‬14 min walk
  • ‪El Bunker - ‬12 min walk
  • ‪Bar Bundor - ‬13 min walk
  • ‪La Bota Cervecera Brew Restaurant - ‬8 min walk

About this property

Hotel Puerta del Sur

A great choice for a stay in Valdivia, Hotel Puerta del Sur features a marina. You can splash around at the seasonal outdoor pool, grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights include 3 hot tubs, a fitness centre and a sauna.

Languages

English, Spanish

At a glance

Hotel size

  • 40 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Free uncovered on-site self-parking
  • On-site parking is limited

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Paddleboard on-site

What to do

  • Paddleboard on-site

Working away

  • Business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Paddleboard on-site

Facilities

  • 1 building/tower
  • Built in 1994
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • Seasonal outdoor pool
  • Marina
  • 3 hot tubs
  • Sauna
  • Banquet hall
  • Dock
  • Outdoor entertainment area

Accessibility

  • Lift
  • Lift door width (centimetres): 100

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Heating

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CLP 45.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 9:00 PM
  • The seasonal pool is open from December to March

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Hotel Puerta Sur Valdivia
Hotel Puerta Sur
Puerta Sur Valdivia
Puerta Sur
Hotel Puerta del Sur Hotel
Hotel Puerta del Sur Valdivia
Hotel Puerta del Sur Hotel Valdivia

Frequently asked questions

Does Hotel Puerta del Sur offer free cancellation for a full refund?
Yes, Hotel Puerta del Sur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Puerta del Sur?
Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 10:00 AM to 9:00 PM.
Are pets allowed at Hotel Puerta del Sur?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Puerta del Sur?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Puerta del Sur?
You can check in starting at 3 PM. Check-out time is noon.
Is there an on-site casino at Hotel Puerta del Sur?
No, this hotel doesn't have a casino, but Casino Mundo Dreams (2-min drive) is nearby.
What is there to do at Hotel Puerta del Sur and nearby?
Hotel Puerta del Sur has a seasonal outdoor pool and a sauna, as well as a fitness centre and a garden.
Are there restaurants at or near Hotel Puerta del Sur?
Yes, there's an on-site restaurant.
Does Hotel Puerta del Sur have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Hotel Puerta del Sur like?
Hotel Puerta del Sur is located by the river, a short 11-minute walk from Parque Saval and 18 minutes' walk from Pedro de Valdivia Bridge.

Hotel Puerta del Sur Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Good

Not bad, but not great.
I was disappointed with this hotel. The breakfast was a bare minimum, hardly a buffet. I dined in the restaurant Botanico for dinner and i found it expensive and not that good. The hotel is also a bit hidden from the center of town. In their defense, it appears the hotel is not finished. The elevator wasn’t working and there was plenty of construction going on. I am not usually a complainer, but I won’t stay here on my next trip to Valdivia.
todd, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Expedia lies again! This is a nice clean property with nice sized rooms, wide hallways and wooded area surrounding property and plenty of free parking. No business center, bellman,or concierge. This is a solid 3 star hotel and it is fine. Why Expedia overrates this hotel is very misleading. Nicest part is the checkin desk has young university staff attending hotel mgmt school and actual try to help guests. Very refreshing!
Marty, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property and view. Staff was so helpful and front staff even helped me print something I needed. There was a broken light in our room that they tried to fix but couldn’t. Staff was very prompt and explained they would fix it the next day after trying for about 20 minutes. Our adult kids loved the outdoor hot tub.
Mary, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Perfect hotel within the city but around nature. The “tinajas” hot tub experience was very smooth and peaceful. Great to travel with little kids
Yenny A, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff was great and the view from our room of the river was great.
Jose, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Since the change in administration I love this hotel Puerta del Sur. Friendly and respectful staff, good amenities, amazing views of the river and Cau-cau bridge. Good breakfast. No spiders and mosquitoes as it was in the past. I fully recommend this one special when you book thru Expedia, much cheaper than by the front desk.
Eduardo Suarez, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very good

All Good!
Claudio, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

letizia, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Clean hotel and well located But during our stay, an electricity shutfown occurs from 20:00 hrs until 12:00 am next day. So I expected some courtesy from the hotel (discount or bonus for the next stay),but nothing of that happens.
Enrique, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Nice hotel
It's a nice hotel, well located, very quiet and beautiful view of the river.
Eduardo S, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Showed up a little early and the clerk had already our room available for us. Very clean and quiet, I really love this place, the view is spectacular. Best breakfast ever with fresh bread, and pastries. Staff very friendly. Definitely I'll come back.
ingrid, 1-night family trip
Verified Orbitz guest review

8/10 Very good

Nice hotel with river view
Nice hotel with river view. They control the temperature of the room and mattress is just standard. You depend on other visitors behave since the acoustic isolation is not great but there's no street noise. The restaurant was not open but there are good options around 10 minutes walking. Overall, I would recommend it.
Eduardo, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

teresa, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel
We enjoyed our stay at the hotel although we must have visited in the off season because there weren't many guests. The hotel staff was extremely friendly and helpful although we experienced a language barrier so did not find out everything we could have if we spoke Spanish. The grounds are excellent with beautiful plants, a pool/spa and bar and a launch on the river. We thought the beds comfortable and bathroom spacious. We were disappointed that the cable was limiting to non-Spanish speakers.
Pat, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Top hotel in beautiful grounds.
Great place for relaxation, peace and quiet. Unfortunately we were unable to make use of the facilities as we were only passing through on an overnight stay. Would thoroughly recommend this as one of the better hotels we stayed in.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel for the price
Older luxury hotel with determined staff made for a pleasant stay. Staff was very friendly, though language was a bit challenging. The grounds and ambience were pretty amazing. Our room was very large and clean. The plumbing needs some work with sputtering water at times. All in all I would definitely reccomend.
Verified Expedia guest review

10/10 Exceptional

Very nice hotel at a good price.
I have no complaints. It's a bit far from main town, but it's worth the walk.
Verified Expedia guest review

10/10 Exceptional

Nice stay in Valdivia
The location was perhaps the best of hotels we saw while walking all over Valdivia. It is on Isla Teja, and extremely enjoyable university district. We walked comfortably all over the Isla and it was great. restaraunts in walking distance (several kilometers) were outstanding. The main fish marketplace is about a 10-15 min. walk. Very easy, although the weather was spectacular when we were there in early November.
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

Beautiful hotel and park ext to the river
Nice and confortable. Well trained and friendly personnel, an excelent bar, easy access and car parking. Near the center of Valdivia and the riverside drive. A fine combination of Nature and confort
Verified Expedia guest review

6/10 Good

Nice hotel, but attempt to overcharge at check-out
I initially really liked the hotel - beautiful setting, very quiet, very comfortable beds, good breakfast buffet, large pool. However, for me, that was overshadowed by my check-out experience. First, the girl at the reception tried to charge me DOUBLE my confirmed Expedia rate. After discussion, she went down twice with the amount, but still tried to charge me USD 50 over what was agreed. Even when she finally gave in and "allowed" me to pay the confirmed amount, she still tried to hide the overcharge in the Dollar / Peso conversion. I don't know if it was simple incompetence or a willful attempt to overcharge, but I don't really care. Through it all, she made me feel that it was all my fault. Very frustrating, and three days of relaxation were for nothing. Wouldn't go there again, Valdivia has other nice hotels.
Verified Expedia guest review

4/10 Fair

Necesitan Renovarse
Asensor malo, infrastructra bastante deteriorada, servicio basico tirando para malo
Christian, 1-night business trip
Verified Hotels.com guest review