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NH Cartagena Urban Royal

3.5 star property
Hotel with outdoor pool, near Clock Tower

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Exterior
Exterior
Sports facility
Daily buffet breakfast for a fee

Reviews

8.0 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Pet-friendly
  • Non-smoking
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Airport drop-off service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Water dispenser
  • Self-serve laundry
Feel at home
  • Fridge
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is €114
includes taxes & fees
9 Feb - 10 Feb

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

Superior Room (Extra Bed 2 Adults + 1 Child)

Superior Room (Extra Bed 2 Adults + 1 Child)

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Eco-friendly cleaning supplies
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room (View)

Minibar, in-room safe, desk, free WiFi

Superior Room (View)

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Eco-friendly cleaning supplies
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Balcony

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Eco-friendly cleaning supplies
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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Front of property

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Pool
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Airport transfer
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9.2 out of 10, Wonderful, 518 reviews
The price is €164
includes taxes & fees
28 Jan - 29 Jan
Voilá Centro Histórico
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About the area

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001

What's nearby

  • Clock Tower - 1 min walk
  • Bolivar Square - 4 min walk
  • Cartagena de Indias Convention Center - 7 min walk
  • Walls of Cartagena - 8 min walk
  • San Felipe de Barajas Castle - 2 min drive

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 16 min drive
  • Airport drop-off service

Restaurants

  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪Amaretto - ‬2 min walk
  • ‪Plaza de los Coches - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪The Clock Pub - ‬1 min walk

About this property

NH Cartagena Urban Royal

NH Cartagena Urban Royal is just 3.9 mi (6.3 km) from the airport and offers drop-off service (available 24 hours). The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Restaurante, which serves international cuisine and is open for lunch and dinner. A rooftop terrace, a bar/lounge and a terrace are other highlights. Fellow travellers say great things about the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 28 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 25 kg per pet)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport drop-off on request(available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–noon on weekends
  • Restaurant
  • Bar/lounge
  • Water dispenser

What to do

  • Bike rentals nearby
  • Snorkelling nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2011
  • Safe-deposit box at front desk
  • Rooftop terrace
  • An outdoor pool
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible airport shuttle

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Restaurante – This restaurant specialises in international cuisine and serves lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately COP 43000 to 78000 for adults and COP 25000 to 38000 for children
  • Airport shuttle service is offered for an extra charge of COP 83000 per vehicle. Maximum occupancy 4

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of COP 110 per accommodation, per night

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Also known as

NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

Does NH Cartagena Urban Royal offer free cancellation for a full refund?
Yes, NH Cartagena Urban Royal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at NH Cartagena Urban Royal?
Yes, there's an outdoor pool.
Are pets allowed at NH Cartagena Urban Royal?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 25 kg per pet. There's a charge of COP 110 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at NH Cartagena Urban Royal?
Sorry, there's no on-site parking at NH Cartagena Urban Royal.
Is an airport shuttle service offered by NH Cartagena Urban Royal?
Yes, a shuttle from the hotel to the airport is available. The charge is COP 83000 per vehicle.
What are the check-in and check-out times at NH Cartagena Urban Royal?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.
Is there an on-site casino at NH Cartagena Urban Royal?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (8-min drive) is nearby.
What is there to do at NH Cartagena Urban Royal and nearby?
Have fun with nearby activities such as cycling, snorkelling and windsurfing. NH Cartagena Urban Royal also has an outdoor pool.
Are there restaurants at or near NH Cartagena Urban Royal?
Yes, Restaurante offers international cuisine.
What's the area around NH Cartagena Urban Royal like?
NH Cartagena Urban Royal is in Cartagena Walled City, a short 1-minute walk from Clock Tower and 19 minutes' walk from Bocagrande Beach.

NH Cartagena Urban Royal Reviews

Reviews

8.0

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

Very nice hotel right downtown Cartagena old city
EVELYNE, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Decent stay. Very central, a bit noisy.
This hotel is located right in the center of everything. It's meters away from the piers for visiting the islands, and right in the middle of all the action. That's good, or bad, depending on your preferenes. Rooms are a bit small, AC isn't that strong, but overall everything worked fine and location was great.
Yotam, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

They are helpful and friendly.
Socrates, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Emilio, 2-night trip
Verified Hotels.com guest review

2/10 Poor

No clue where to begin. Service was terrible! Upon checkin, every single guest had to provide ID. My family is from Colombia, so I was told they would have to pay additional tax as my guests even though it was MY reservation and I PAID for the room and tax already! We were told my nephew (1yr old) was not allowed to stay because he did not have an ID and his father did not have his birth certificate with him. When making the reservation on Travelocity it asked how many people in each room, I indicated 2 adults and 1 child per room (I book two Superior Rooms [Extra Bed 2 Adults 1 Child). It asked for their ages, I said 16 and 1, and I was told I only booked rooms for 4 adults! They told me I had to pay extra for the kids! THEN.... they put my family in a room with ONE BED although I booked a room with two beds and did not tell me!!!! They said they can't see what is booked when you use a site like Travelocity, and they did not have two of the rooms I reserved available. After leaving to find another hotel, when I returned to checkout I was told they were going to move my family to another room which ended up being exactly the type of room I reserved in the first place! An entire 90 minutes of my time WASTED!!! My room faced the plaza and the hotel is right by the clock tower which was a nice view. However, the nice view turned out to be a NIGHTMARE because they party in the plaza ALL NIGHT!!! Sirens, alarms, music, loud people til 6am! Mold, mildew, broke toilet and lamps
JAMES, 1-night family trip
Verified Travelocity guest review

10/10 Exceptional

Jose Jay, 4-night trip
Verified Hotels.com guest review

6/10 Good

The location is good and the rooftop with the pool nice. However the installations are oldish and poorly taken care of. My room was interior and noisy due to the noise of ACs.
Vera, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Great staff and rooms!
Michael, 1-night trip
Verified Expedia guest review

6/10 Good

Adame, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful roof top pool. The staff sung me happy birthday and left desert in my room.
Tanisha, 3-night trip
Verified Expedia guest review

4/10 Fair

Rosano, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

the from desk overnight staff is very helpful i recommend eating at the lobby restaurant in order to have more time to do things throughout the day
Steven, 2-night trip
Verified Expedia guest review

6/10 Good

El hotel tiene buena ubicación y servicio, solamente eso. Luego al estar al lado de una plaza hay ruido toda la noche. En dos noches de alojamiento el ruido se mantenía hasta las 5AM, y el hotel no provee tapones antiruido ni nada. Además parece que el negocio del hotel no es el alojamiento, que no es barato. Sino el minibar, dónde te venden un agua a un precio ridículamente alto.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best view of main entrance to wall city
Over all was AMAZING
Indiana, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gabriela, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful but noisy
Beautiful hotel. Great central location. Excellent service. Very popular tourist spot outside, this lends to a very noisy atmosphere. If you have a room with a view. The views are fantastic but noisy until 3-4am. Morning is quiet. The pool has a fantastic view also!!!
Karen, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Not bad but
It is a fantastic location, and the rooftop with the pool is perfect. The staff was very attentive. However, the rooms are dated for an “urban” hotel, and the towels look like they have been there since the late 70s. Also, if you have a light sleep, remember that the hotel is in the middle of Party Central.
Jayson, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great service!
Brendaly, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Rasheed, 3-night trip
Verified Expedia guest review

8/10 Very good

Excellent location
Easy and quick check in, friendly staff. Excellent location to walk around the city. Room is small but good orginized and very good view to the clock tower, plaza and the sea... Next buildings have a rooftop bar and disco which has laud almost during the night. The point is if you want to stay in historical area, there is no chance to be away from these kind of noisy places. So, I could not complaint about this.
Orhan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Leon, 2-night trip
Verified Hotels.com guest review

4/10 Fair

El personal muy atento y una buena ubicacion
VERONICA, 4-night family trip
Verified Expedia guest review

6/10 Good

The hotel itself is ok. It’s smack in the middle of el centro feet from the clock tower. A little wear and tear, but that’s not a big deal. The room did look nicer on the pictures if I had to be honest. The comforter had a couple of yellow stains on it. The AC unit did not cool very well. I didn’t anticipate nor appreciate that they charge a fee for every visitor you have over. I have family and friends in Cartagena so this was definitely an unexpected inconvenience for me. There is no mention of this fee for guests anywhere online or in the rental agreement they have you sign at check in. I discussed it with the staff there and they agreed with me that there was no mention of the fee anywhere but refused to waive it. I’ve stayed in bocagrande before, particularly in the Estellar and the prices for both hotels are about the same only the estellar is MUCH nicer. Personally, I’ll look at other hotel options and just take taxis to el centro next time I visit my family and friends there.
Lino, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was great. The front desk, staff, restaurant, the security and the cleaning staff did a great job. I felt safe and welcomed.
Zack, 2-night trip
Verified Expedia guest review

4/10 Fair

The hotel itself is ok. The issue is that if you want to have a guest visit you, they charge you. This is nowhere to be found online when you are booking the hotel and it doesn’t even appear in the contract they have you sign when you arrive, surprise fees are unappreciated by me. For the cost of the hotel room and the fee for guests, you are better off staying in one of the nicer hotels in Boca Grande. I’ll never stay here again
Verified Expedia guest review