Does KOI Resort & Residence Da Nang - Inclusive Spa access offer free cancellation for a full refund?

Yes, KOI Resort & Residence Da Nang - Inclusive Spa access does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at KOI Resort & Residence Da Nang - Inclusive Spa access?

Yes, there's an outdoor pool and a children's pool. Guests have 24-hour pool access.

Are pets allowed at KOI Resort & Residence Da Nang - Inclusive Spa access?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at KOI Resort & Residence Da Nang - Inclusive Spa access?

Yes, there's free valet parking.

What are the check-in and check-out times at KOI Resort & Residence Da Nang - Inclusive Spa access?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

Is there an on-site casino at KOI Resort & Residence Da Nang - Inclusive Spa access?

No, this resort doesn't have a casino, but Crown Games Club (3-min drive) is nearby.

What is there to do at KOI Resort & Residence Da Nang - Inclusive Spa access and nearby?

KOI Resort & Residence Da Nang - Inclusive Spa access has 3 bars, an outdoor pool and a steam room, as well as spa services and a garden.

Are there restaurants at or near KOI Resort & Residence Da Nang - Inclusive Spa access?

Yes, there are 3 on-site restaurants.

What's the area around KOI Resort & Residence Da Nang - Inclusive Spa access like?

KOI Resort & Residence Da Nang - Inclusive Spa access is a short 19-minute walk from My Khe Beach and 2 minutes' walk from Marble Mountains.

KOI Resort & Residence Da Nang - Inclusive Spa access in Da Nang

10/10 Exceptional

6 Feb 2025

3 Bedroom Villa with Concierge Service

We stayed in a 3 bedroom villa and it was great. There is a small pool for each villa, but we never used it. We used the infinity pool near the beach. The breakfast is good. We also had complimentary afternoon tea, which was placed in a bird cage. We had one complimentary BBQ dinner. The Marble Mountains is across the street. The best part was the concierge service by Miss Kim. We communicated by Whatsapp and she helped us with any requirements quickly. She arranged meals and transportation to tourist spots. She helped retrieve my lost bag after we checked out. If luxury hotels can offer this type of service, this should be the norm. It made the stay 100% more enjoyable.

Wayne Wai, 3-night trip

8/10 Very good

12 May 2024

Ultimately positive. In its present state, probably a 3.5/5 rather than a 4/5, but the only way is forward for KOI Resort The staff are friendly, polite and try their best to be helpful. The room was big and clean with a nice balcony. The breakfast selection and setting are excellent, and the two pools are great KOI Resort is still clearly in its early stage. At the time of stay (May 6-10, 2024), the gym wasn't yet fully open (just a few cardio machines) and the spa hadn't yet opened either. The gym space has a lot of potential. A number of business facilities weren't yet open either Potentially a great stay a year from today when everything is fully set up. I feel like the hotel is barely running at 30% full capacity at this time

Bryan David, 4-night trip

6/10 Good

7 Aug 2024

Beautiful facilities, pool and proximity to the beach. The bungalows are spacious. Food from the breakfast buffet is pretty good, decent spread. BUT- so many things went wrong during our stay. Our door lock stopped working twice. Key cards stopped working randomly. There were plumbing issues. Lots of the hardware in the bungalow was faulty, which is concerning considering this place just only opened in May (I stayed in August) The AC in the gym and the spa was broken, making it extremely uncomfortable. Occasional visits from lizards in the bungalow. The staff, however, even with their limited English, still tried their hardest to make our stay comfortable, regardless of the multiple mishaps. Especially Kim! She went above and beyond to make sure I had a nice birthday, and gave us her own personal # to personally contact her if we had any issues. I think this property has a long way to go though. I'd love to see it succeed... but more than half of the hotel was vacant and despite it looking luxurious, just as we started to relax and enjoy, there was yet another reminder that the hotel is not ready.

Anastasia Maria, 3-night trip

10/10 Exceptional

1 Oct 2025

Special thanks to Kim for all her help during our trip

Emma, 4-night trip

10/10 Exceptional

29 Jun 2025

Nice resort, excellent service. We stayed in the Grand Suite and very happy with it. The suite offered a great view of the beach, city, and Marble mountain. The beach is so beautiful. We loved everything here and will be back whenever we visit Da Nang.

Thao, 1-night trip

4/10 Fair

11 Jun 2025

Receptionist tried to bill my credit card USD 192,674.81 (yes its $192k) twice which led to the bank freezing my card whilst I was in a foreign country. The house keeping staff entered the room while I was changing clothes without giving me any time to cover myself. They just went knock knock and enter under 2 seconds. The air conditioner was not working, despite complaining twice, the staff said it was working. The thermostat was set on 18, and the measured temperature by the thermostat said 25, yet the staff insisted that it was working. My sleep was hampered and the whole trip was a mess. The staff was unhelpful and outright lying. I reached the hotel 5 hours before checkin time after a 14 hours journey. Even though the room was ready, they did not let me enter. They had the room keys in the stash that said ready rooms, yet the receptionist kept insisting that the checkin time is 2 pm. The food was all meat and nothing on the healthy side. The receptionist advised us to visit the Bana Hills during evening and night and said its more fun. Most of the hills close at 6pm and we were not allowed entry to the cable cars. We wasted 2 hours in travel. My friend went for a massage and the masseuse tried to sexually assault him by attempting to by giving him a handjob despite him saying no multiple times.

Wilfred, 6-night trip

4/10 Fair

31 May 2025

Some great moments and facilities but overall disappointing. The hotel is huge and spacious and a wonderful location, easy access to Da Nang, right in front of Marble Mountain, and on the beach. Breakfast buffet was incredible. However service and staff were inconsistent. I was told off for using

Elisabeth, 6-night trip

2/10 Poor

3 May 2025

14:00にチェックインしたが、お客が多いとのことで、何時にチェックイン出来るかわからないと言われた。またルームクリーニングも同様。あり得ない対応、どちらも強いクレームを入れないと対応してくれない。

Hitoshi, 3-night trip

6/10 Good

23 Apr 2025

The checking processes was inefficient. Waited well past the checkin time and had to approach staff 3 times before the keys were handed over. The villa we stayed in only had hot water for 1 of the 3 days which was dissapointing. The staff lack communication skills and seem very new to their roles. The food options at the hotel are not great and a little overpriced. The actual resort looks very nice and the villa, apart from the lack of hot water, was perfectly positioned close to the beach and pool. The pool itself does not have enough lounge chairs for the amount of people using it. The water is also very cloudy. Overall the experience was ok, but not up to expectations when considering the price of the room.

Brett, 3-night trip

10/10 Exceptional

1 Apr 2025

We had a lovely stay at Koi Resort Danang. The aesthetic of the resort is modern, luxurious, and thoughtfully designed—everything felt fresh and high-end. We stayed in a spacious 4-bedroom villa with a private pool, which offered amazing value compared to what you'd pay for a similar stay in places like Mexico. One of the biggest highlights was the complimentary breakfast buffet. It was incredibly generous with a wide variety of options, from Western staples to local Vietnamese dishes. Definitely something we looked forward to every morning! The staff were wonderful—friendly, helpful, and always kind to our two young kids (ages 4 and 5). There were daily kids' activities by the pool, which gave me time to relax and read. These activities do come at an extra cost, but we found them well worth it for the experience and convenience. The resort itself is very peaceful and quiet—almost surprisingly so. It felt a bit empty at times, but we actually appreciated the tranquility. While it is a bit removed from the main part of Da Nang, Grab rides were cheap and easy to arrange, so we had no trouble getting around. The room was clean and well-maintained, and we loved that we could easily adjust the air conditioning to our preference. The lush surroundings added to the relaxing vibe of the resort. Overall, this was a comfortable, serene, and luxurious stay with plenty of Western comforts. I would absolutely stay here again.

Brenda, 3-night trip

10/10 Exceptional

6 Mar 2025

Birthday Getawat

Hotel was far from the main city, so a lot of the tours do not pick up. We booked the Bana Hills tour from the hotel and had to pay extra for pick up. We had to get Grab to go into town, which was fine because it was cheap. We booked the Grand Suite and it was magnificent. Loved the ocean view and wrap around balcony to the city view. Our room had both views. The staff is very nice always willing to help if needed. Breakfast buffet was huge, from Asian to western choices. You won't be starving when you leave. Would I stay in room again?? FOR SURE!! You can't beat the view, even if it means I have to get a Grab to go into town.

7-night trip

10/10 Exceptional

9 Feb 2025

Everything was perfect

Marcos, 2-night trip

10/10 Exceptional

8 Feb 2025

Nice

Vu, 3-night trip

10/10 Exceptional

15 Jan 2025

The resort, amenities, the staff are all top notch!

John, 5-night trip

10/10 Exceptional

4 Jan 2025

Here’s a good review for a resort in English: "I just had a fantastic stay at KOI Resort & Residence Da Nang. From the moment I arrived, I was greeted with warm hospitality from the staff. The room was beautifully decorated and spotless, with a stunning ocean view. The amenities, like the infinity pool and spa, were amazing and provided the perfect relaxation. The food at the restaurant was delicious, especially the fresh seafood. I will definitely be returning and recommending it to my friends!"

Ryan, 1-night trip

2/10 Poor

1 Jan 2025

방갈로 예약했는데 들어오자마자 화장실의 하수구(악취)가 너무 났습니다. 1.2층 화장실에서 냄새가 너무 심했습니다. 청소상태도 안좋았습니다. 유리에 기름기가 곳곳에 벽이며 바닥이며 많이 있었으며 참다못해 마지막날에 냄새가 너무 난다고 얘기를하니 레몬글라스 오일을 벽이며 블라인드며 덕지덕지 하도 뿌려서 화장실악취와 레몬글라스냄새가 섞여서 머리가 너무 아팠습니다. 스탭들은 친절했지만 리조트의 청결도가 너무 떨어졌습니다.

jiwook, 3-night trip

10/10 Exceptional

31 Dec 2024

We had amazing experience in the Koi resort, the location is amazing, just between the beach and marble mountain!!

Sahar, 5-night trip

10/10 Exceptional

24 Dec 2024

깨끗하고 고급스런 분위기 전망도 좋고 직원도 친절했어요

yun jun, 2-night trip

10/10 Exceptional

20 Nov 2024

2박방갈룸좋습니다.

시설이 크고 좋습니다. 빌라에서 지내는데 부족한 부분은 없었습니다. 호텔건물과 5분내외로 이동할 수 있어 좋고 짐이있으면 직원분들이 버기카를 태워줍니다. 궁금한게 있다면 Kim Anh에게 물어보면 친절하게 알려줍니다. 대부분 대응은 kim이 친절하게 알려주어서 좋습니다. 아직까지는 사람이 붐비지 않아서 대부분 전세내고 사용하는거 같아서 좋습니다. 항상 잘 웃으면서 대응해주시는 모든 직원분들이 좋아서 다시 방문하고 싶어요.

JAEHUN, 2-night trip

10/10 Exceptional

12 Nov 2024

We booked a villa at the resort and Kim Anh was our host and she and the staff took great care of us. They were very responsive with all our needs such as requesting services, towels, rides, etc. The service and staff here are exceptional and really make you feel welcomed. I highly recommend this resort if you’re staying in Da Nang.

David, 3-night trip

10/10 Exceptional

11 Nov 2024

Very nice koi resort danang especially ms Kim

Eun Hee, 4-night trip

10/10 Exceptional

28 Oct 2024

Had an amazing stay at Koi Resort. The place is so peaceful, staff very attentive. Overall could not fault

Aleisha, 1-night trip

10/10 Exceptional

17 Oct 2024

신축 리조트라 보수할곳이 있었지만 서비스는 대만족이었다. 비치와 바로 연결되어있고 수영장에 인피니티풀 모두 대만족이다. 약간 아쉬웠던 부분은 조식 퀄리티가 좀 나아졌으면 하는,. 쌀국수는 맛이 별로이고 소시지가 퍽퍽하고 맛이 없었다. 그러나 바베큐 서비스는 퀄리티는 매우 훌륭했음!!^^

4-night trip

2/10 Poor

14 Aug 2024

停電した

MASAHIRO, 2-night trip

4/10 Fair

30 Jul 2024

Dont think i will return

The hotel is new and alot of the amenities, bars and restaurants it says is open is not yet open or ready. Housekeeping continously bang the door even when you flag do not disturb on your room. Not alot of staff spoke English so incorrect information was provided. Laundry service damaged my clothes however they did refund me for the item as it was brand new but shouldn't of happened in the first place. In room food options needs to be improved, the menu shows roughly 10 options and nothing else, purely local items but should show some Western items to cover all basis. Was planning to check out early due to how poor the service and the quality of the hotel was but the general manager Joyce went above and beyond to try and make up for all the short falls. This hotel needs staff like Joyce to truly improve its offering otherwise it cannot contend with the Marriotts etc and definatly not Hyatt.

4-night trip

KOI Resort & Residence Da Nang - Inclusive Spa access

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