4/10 Fair
21 January 2025
Don’t bother
I booked the family room. Absolutely horrid, beds are knackered. Pillows horrid. Couch filthy. Heating rubbish. Bathroom tiny. Electrical sockets duct taped over bunk bed which was stupidly high. Extractor fan broken. Hardly any plug sockets. Basically a dump. Complained and asked to move to one of their refurbished rooms and got charged extra! Those new rooms were fine. If you aren’t staying in one of the newly refurbished rooms don’t bother. I messaged ahead to check that there would be a kettle in my room. They said yes. There was not. The staff were all very nice except one man who I think was the boss. Had a go at me for making a coffee after standing outside with my baby for 45 mins in the freezing cold because their fire alarm went off. Even though the other man told me to help myself.
Anne
Anne, 2-night family trip
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