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The Guesthouse by the Hey Hotel

3.0 star property
Adventure Interlaken hotel with restaurant, connected to a shopping centre

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Guesthouse by the Hey Hotel

Superior Double Room
Daily buffet breakfast (CHF 25 per person)
Standard Double Room | Bathroom
Standard Double Room
Family Quadruple Room

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Ski facilities
  • Non-smoking
  • Free WiFi
  • Restaurant
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Ski storage
  • Ski passes
  • Free use of bicycles
  • 3 meeting rooms
  • 24-hour front desk
  • Front desk safe
  • Luggage storage
  • Tour/ticket assistance
  • Banquet hall
Feel at home
  • Daily housekeeping
  • Bath or shower
  • High chair
  • Travel cot
  • Soundproofed rooms
The price is €184
includes taxes & fees
27 Jan - 28 Jan

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

Highlights

Soundproofed
Heating
Flat-screen TV
Fan
Private bathroom
Electric kettle
Daily housekeeping
In-room safe
  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Fan
Private bathroom
Electric kettle
Daily housekeeping
In-room safe
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Fan
Private bathroom
Electric kettle
Daily housekeeping
In-room safe
  • Sleeps 2
  • 2 Single Beds

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Airport transfer
Pet-friendly
Parking available
8.4 out of 10, Very good, (533)
The price is €169
includes taxes & fees
2 Feb - 3 Feb
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About the area

Map
Höheweg 7, Interlaken, 3800

What's nearby

  • Hoeheweg - 1 min walk
  • Interlaken Casino - 7 min walk
  • Mystery Rooms - 9 min walk
  • Interlaken Ost Ferry Terminal - 16 min walk
  • Harder Kulm - 11 min drive

Getting around

  • Bern (BRN-Belp) - 42 min drive
  • Interlaken West Station - 6 min walk
  • Interlaken West Ferry Terminal - 7 min walk
  • Interlaken Harderbahn Station - 13 min walk

Restaurants

  • ‪Funky Chocolate Club Switzerland - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Grand Café Restaurant und Confiserie Schuh - ‬2 min walk
  • ‪Hüsi Bierhaus - ‬1 min walk
  • ‪Restaurant Café de Paris - ‬2 min walk

About this property

The Guesthouse by the Hey Hotel

When you stay at The Guesthouse by the Hey Hotel, you'll be within a 10-minute drive of Lake Brienz. Guests looking for a bite to eat can visit the restaurant, and the bar/lounge is the perfect spot to grab a drink at the end of the day. Fellow travellers say good things about the helpful staff and location.

Languages

English, French, German, Spanish

At a glance

DONE

Hotel size

    • 60 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 16
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Height restrictions apply for on-site parking
    • 24-hours off-site parking within 7 ft (CHF 15 per day)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge

What to do

  • Ski passes
  • Hiking/biking trails nearby
  • Cross-country skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
  • Whale watching nearby

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Free bike hire
  • Ski storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Art gallery on-site
  • Designer shops on-site
  • Shopping centre on-site
  • Banquet hall

Room amenities

Home comfort

  • Heating
  • Fan
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Travel cot
  • Bed sheets provided

Freshen up

  • Bath or shower
  • Towels

Stay connected

  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Free local calls

Food and drink

  • High chair

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Deposit: CHF 100 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April to 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CHF 25 per person

Parking

  • Parking is available nearby and costs CHF 15 per day (7 ft away; open 24 hours)
  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.

Also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

Frequently asked questions

Does The Guesthouse by the Hey Hotel offer free cancellation for a full refund?
Yes, The Guesthouse by the Hey Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Guesthouse by the Hey Hotel?
Sorry, pets aren't allowed.
What are the check-in and check-out times at The Guesthouse by the Hey Hotel?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 11:00 AM.
Is there an on-site casino at The Guesthouse by the Hey Hotel?
No, this hotel doesn't have a casino, but Interlaken Casino (7-min walk) is nearby.
What is there to do at The Guesthouse by the Hey Hotel and nearby?
Have fun during the warmer months with activities such as cycling.
Are there restaurants at or near The Guesthouse by the Hey Hotel?
Yes, there's an on-site restaurant.
What's the area around The Guesthouse by the Hey Hotel like?
The Guesthouse by the Hey Hotel is in Central Interlaken, a short 6-minute walk from Interlaken West Station and 7 minutes' walk from Interlaken Casino. Travellers say that the area is walkable and ideal for skiing.

The Guesthouse by the Hey Hotel Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Good

Nicely renovated but service needs improvement
The bad: No fridge in the room. No air conditioning in room but floor is heated. Our room came with no breakfast and we were told by front desk to head to restaurant for breakfast and pay CHF 25 during checkout, but restaurant insisted that we pay at front desk first, and when we went down to the front desk, we were told again to pay during check out. We gave up having breakfast eventually. Then we got locked out of our room and only got resolved after 2 trips to the front desk in the building opposite. The good: Newly renovated 2 years ago, so rooms are nice and neat. Location is tucked in the middle of Interlaken West and Ost Train station with lots of shops and amenities, just a tad overly touristy. Thumbs up to Mr. Fablo for being patient, kind and empathetic despite the multiple hiccups.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alyssa, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Florence, 2-night trip
Verified Expedia guest review

2/10 Poor

Very small unclean washrooms
Thuvaraga, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Had a great stay! Great location!
Kayla, 8-night trip
Verified Expedia guest review

8/10 Very good

Taimoor, 3-night family trip
Verified Hotels.com guest review

6/10 Good

The property was very convenient to shopping and bus stop, but the room they gave us was on the 4th floor which looked like an attic. Our heads got bump all the time on the ceiling. It would have been nice if there was a small table below where the TV was.
Estrellita, 2-night family trip
Verified Expedia guest review

6/10 Good

Checking in felt like we were an inconvenience. We were led through to the main hotel exit and pointed to the building across the street. Seems like those staying in the Guesthouse across the street rather than the main hotel are second class citizens. The elevator carpet was disgusting and as not cleaned in the three days we were there. The bathtub and bathroom floor needed a good scrubbing. The large window over looked a courtyard (at the same level on the second floor, and there were a few guys sitting there who could easily see right in to our room, so as two females that was uncomfortable and we had to keep our curtains closed the whole time we were there. You scan a QR code to get access to their services online. We wanted a couple of extra pillows (there’s only two provided for two people and with nowhere to sit other than the bed, two pillows per person are more comfortable). I requested them through the site as indicated. We went out for the rest of the afternoon and retuned after dinner. No extra pillows were brought so I had to go get them. Lastly, they use motion sensor lighting, which is great for the obvious reasons, however, lighting is critical, particularly on stairs. I took the stairway one evening and almost fell in a dark spot. I highly recommend Interlaken—it’s absolutely beautiful. But I would not stay here again.
Shena, 2-night family trip
Verified Expedia guest review

6/10 Good

We stayed in the guest house. The first room that was given to one of the people I was traveling with, looked like a dirty dungeon. After complaining they did move her up to a room with no filty carpet. Housekeeping took my personal eating utensils and there’s no way they could have confused it with hotels. They are teeny tiny. I would not stay in guest house again
Maria, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

The hotel was in a great location, but what was not explained was that the actual building where most of the rooms are, is located in a building behind the main hitel and that none of the rooms in that building have air conditioning. Also, parking at the hotel is some what complex as they park in a little alley behind the main hotel.
3-night family trip
Verified Hotels.com guest review

2/10 Poor

Do not book this property…
Nitish, 4-night trip
Verified Expedia guest review

4/10 Fair

Room is very small , towel has holes, hot pot is leaking, shower is very small.
Xueheng, 3-night trip
Verified Expedia guest review

6/10 Good

Hotel was entirely too hot, very uncomfortable for sleeping. Rooms were nice. My only disappointment was how hot it was in the room.
Patricia, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice room but it smelled like someone had smoked in the room previously, and they tried to cover it up with detergent.
Kevin, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything is within walking distance from the property. The staff is very friendly and helpful.
Lori, 1-night family trip
Verified Expedia guest review

6/10 Good

Little noisy in the evening
Malgorzata, 2-night trip
Verified Expedia guest review

6/10 Good

It was average for an overpriced accommodation
Brian, 2-night trip
Verified Expedia guest review

8/10 Very good

Good hotel in the heart of Interlaken, walkable to train train station.
Hanh, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Hotel is in a central location to tourism office and shopping, restaurants however it is a busier area. The view was directly into other peoples hotel room so a challenge to keep windows open when curtains need to be closed (you could look directly into others aswell across laneway. Not the easiest hotel to find and parking was not by hotel (about 5 min walk). We only stayed 1 night so not a big issue but if I were to stay in Interlaken for a few nights I would look for a place with parking and more importantly views and more atmosphere. Staff were great and helped me when I lost my parking tickets - really appreciated this service. About 20 min walk to Harder Kulm - but beautiful walk.
Yasmin, 1-night family trip
Verified Expedia guest review

4/10 Fair

Guest house poor, hotel good.
The accommodation was in the building next door in the guest house ( we thought it was in the hotel) The room had two single beds at ground level and two in a loft up a narrow steep ladder. This was too small for teenagers or adults and over promoted. The worst aspect was the mini bathroom ( for four people) A small toilet by the door , a BATH SHOWER and small sink. The most dangerous aspect was the shower ,which when placed on medium would suddenly change to boiling , potentially burning your skin even if you switched it to cold,as it stayed boiling. I mentioned this to reception,who seemed unconcerned but they would report it to an engineer. The hotel entrance is spacious, inviting and well designed. Breakfasts were excellent ( we paid for seperately) But as I stated to the receptionist, the bathroom was 2 star quality and the room not suitable for three adults ( even though sold for four)
brian, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good location, friendly staff.
Xumin, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Lynnette, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kamen, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Clean and convenient. Friendly helpful staff
Shimmy, 1-night trip
Verified Expedia guest review

6/10 Good

The guest house doesn’t have any AC and it just has a small fan. The rooms don’t come with a mini fridge either. You have to open the windows in summer so you aren’t hot and then a lot of little flies come in. The area is great and the staff was great but it’s not worth the price. It’s a glorified hostel and for the price it isn’t worth it.
Carlos, 1-night trip
Verified Expedia guest review