Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 26 min drive
Veracruz Central Station - 8 min walk
Airport shuttle (surcharge)
Restaurants
Bar Prendes - 1 min walk
McDonald's - 1 min walk
Gran Cafe del Portal - 1 min walk
Restaurant Bar Prendes - 1 min walk
Restaurante Bar Regis - 2 min walk
About this property
Gran Hotel Diligencias
At Gran Hotel Diligencias, you'll be a short five-minute drive from Veracruz Harbour and Veracruz Aquarium. You can grab a bite to eat at the restaurant and visit the spa to be pampered with hot stone massages, facials or aromatherapy. An outdoor pool, a bar/lounge and a 24-hour health club are other highlights. Fellow travellers love the helpful staff and central location.
Languages
English, Spanish
At a glance
Hotel size
121 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is 1 PM
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Free on-site valet parking
Wheelchair-accessible parking on site
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Working away
Business centre
Meeting rooms
Conference space
Services
24-hour front desk
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
Safe-deposit box at front desk
Terrace
24-hour health club
An outdoor pool
Full-service spa
Hot tub
Sauna
Steam room
Banquet hall
Accessibility
Lift
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board (on request)
Sleep well
Down duvet
Premium bedding
What to enjoy
In-room massage
Freshen up
Private bathroom
Bath or shower
Rainfall shower heads
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA TRIDOSHA. Services include hot stone massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open selected days.
Dining
Mariscos Villarica – This rooftop bar specialises in Spanish cuisine and only serves lunch.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge
Children & extra beds
Rollaway beds are available for MXN 200.0 per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Also known as
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias
Gran Diligencias Veracruz
Gran Diligencias
Gran Hotel Veracruz
Gran Hotel Diligencias Hotel
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias Hotel Veracruz
Frequently asked questions
Does Gran Hotel Diligencias offer free cancellation for a full refund?
Yes, Gran Hotel Diligencias does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Gran Hotel Diligencias?
Yes, there's an outdoor pool.
Are pets allowed at Gran Hotel Diligencias?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Gran Hotel Diligencias?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Gran Hotel Diligencias?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Gran Hotel Diligencias?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 1 PM.
Is there an on-site casino at Gran Hotel Diligencias?
No, this hotel doesn't have a casino, but Casino Codere Boca del Río (9-min drive) and Big Bola Casino (11-min drive) are both nearby.
What is there to do at Gran Hotel Diligencias and nearby?
Gran Hotel Diligencias has a spa and an outdoor pool, as well as a 24-hour health club.
Are there restaurants at or near Gran Hotel Diligencias?
Yes, Mariscos Villarica offers Spanish cuisine.
What's the area around Gran Hotel Diligencias like?
Gran Hotel Diligencias is a short 8-minute walk from Veracruz Central Station and 4 minutes' walk from Veracruz Harbour. Our travellers say that the local area is very central.
Gran Hotel Diligencias Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
24 November 2024
flor
flor, 6-night trip
Verified Hotels.com guest review
8/10 Very good
18 November 2024
German
German, 5-night family trip
Verified Hotels.com guest review
6/10 Good
15 November 2024
Jorge
Jorge, 1-night family trip
Verified Hotels.com guest review
6/10 Good
15 November 2024
Beware - in the middle of construction zone
Nice historical hotel in the center of downtown. Getting there tired at night form the airport and trying to check in before grabbing a bite to eat was a total frustrating point. The area around the hotel has been closed off to traffic due to major renovations of the underground utilities, etc. that have been going on for over a year and look like they will take another year, this is Nov 2024. The room has nice firm beds. The noise from the construction is very audible from the jackhammers etc so definitely bring ear plugs. The front desk is not necessarily rude but a bit unmotivated. The parking staff is very nice, I tipped them 20 pesos per valet collection. The pool is not remarkable, not bad but not outstanding, has no jacuzzi.
Jorge
Jorge, 1-night family trip
Verified Hotels.com guest review
6/10 Good
29 October 2024
The property listed a full size refrigerator and coffee maker in the room and there were none. When I asked about this they put a mini fridge in my room andnno coffee maker. No ice available. Staff weren't very responsive.
Raymond
Raymond, 8-night business trip
Verified Hotels.com guest review
2/10 Poor
25 October 2024
Black mold, stains, draw a finger through the dust
I am urging hotels.com to remove this property from their site. This "4-star hotel" was not acceptable at any star level or standard. The photos here are only a slice. Black mold throughout my room, dust in the room I could draw a line through with my finger. Stains on the chairs. Hair on the shower floor. Black mold on the bathmat. The HVAC unit in the room was falling from the ceiling and incredibly loud. When I went to seek another room, I was told it was the only one left in the hotel. The "airport shuttle" they promoted on their website doesn't exist. There were broken doors in the hallway and the elevator was in need of repair. Please, don't stay here.
Katharine
Katharine, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
3 October 2024
Never again
Very old colonial hotel that smells terrible, probably due in large part to all the construction. Breakfast is a buffet and not included in room. The area around the hotel is fantastic for convenience (dining/shopping), but if I ever return to Veracruz, I would never stay here again. Bed is not comfortable, sheets not soft, but at least there was a working air conditioner in room. Service was very good as staff were helpful.
Verified traveller
2-night business trip
Verified Hotels.com guest review
2/10 Poor
1 October 2024
Maritza
Maritza, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
19 September 2024
Liliana
Liliana, 3-night trip
Verified Expedia guest review
10/10 Exceptional
18 September 2024
Very nice properties
Diana
Diana, 6-night family trip
Verified Expedia guest review
6/10 Good
14 September 2024
Great location in the heart of the city, but the plaza is noisy until the early hours of the day (1:00 AM).
Monica
Monica, 2-night trip
Verified Expedia guest review
6/10 Good
14 September 2024
The location of this hotel is excellent. The hotel and rooms have ac. There is an attached parking garage. However, there are some definite issues with this hotel. First, we always ask at the desk the price compared to Orbitz. Most of the time Orbitz is better but it never hurts to ask. Because of this, after we book with Orbitz the hotel staff become dismissive bordering rude. We are given a room that is not as nice as indicated on the app. We have encountered rude staff on a previous stay at this hotel. We stay here because of the location to the main plaza. This time it was Cynthia at the counter who displayed such a dismissive attitude that she wouldn’t even look at me. The rooms are outdated and in desperate need of updating and deep cleaning. Too bad. This hotel could be really nice.
Judy
Judy, 1-night family trip
Verified Orbitz guest review
10/10 Exceptional
2 September 2024
BERENICE
BERENICE, 3-night family trip
Verified Hotels.com guest review
4/10 Fair
2 September 2024
It was ok the service was terrible
Verified traveller
2-night family trip
Verified Hotels.com guest review
2/10 Poor
29 August 2024
Laura
Laura, 3-night trip
Verified Expedia guest review
6/10 Good
17 August 2024
Construction noise for the bat tub you need to pay extra and the gym
Edilberto
Edilberto, 2-night family trip
Verified Expedia guest review
6/10 Good
15 August 2024
Milly
Milly, 3-night trip
Verified Expedia guest review
2/10 Poor
2 August 2024
Feo
Erick
Erick, 3-night trip
Verified Expedia guest review
8/10 Very good
29 July 2024
Construction around the building
Maria
Maria, 1-night trip
Verified Expedia guest review
8/10 Very good
26 July 2024
Very good location, excellent food from their restaurant, but we had problems with the air conditioning and the very uncomfortable bathtub.
Elizabeth
Elizabeth, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
23 July 2024
Marvine
Marvine, 6-night romance trip
Verified Expedia guest review
2/10 Poor
23 July 2024
bed are like a rock!!
Edin
Edin, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
21 July 2024
Aaron
Aaron, 2-night trip
Verified Hotels.com guest review
6/10 Good
15 July 2024
The hotel was clearly a beautiful and Grand hotel bit is now very very worn down and they do not seem to want to do much about it. The staff is friendly and the restaurants are superb
DIANA IVETTE
DIANA IVETTE, 5-night business trip
Verified Expedia guest review
10/10 Exceptional
14 July 2024
The location is great if you do not have a car… everything downtown is walking distance… if you have a car the hotel has a very safe parking… the rooms are very spacious